Rubberduck Bathrooms Ltd Reviews 

841
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers had a great experience with this company. Customers consistently praise the friendly and helpful staff who go out of their way to make the purchasing process smooth and stress-free. Consumers are genuinely impressed by the exceptionally fast delivery service, with many orders arriving right on schedule or even earlier than expected. Buyers find it very easy to source obscure or specialized bathroom items that are difficult to find elsewhere on the market. However, some people mentioned receiving damaged items due to inadequate protective packaging. A few other people also felt that unexpected delivery delays and stock issues caused considerable inconvenience.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided opinions. While many customers... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting rapid shipping times and parcels... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting both positive and... See more

Service

Reviewers highlight positive aspects of service, praising the helpful staff and efficient communication.... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the classy finish, great value, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivered on time, bad news bath was scratched and damaged. Advised rubberduck of problem, replacement Delivered next day no hassle. Everyone has problems sometimes but its how you respond which is... See more

Rated 5 out of 5 stars

Thank you Rubberduck Bathrooms for a really good experience doing business with you Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress fr... See more

Rated 5 out of 5 stars

I ordered a plug hole with overflow attachment in a panic as when our kitchen fitter opened our sink it had come without this part. And of course our tap was brushed bronze, the most obscure colour ev... See more

Rated 5 out of 5 stars

Another member of our family had previously used RB and he spoke very highly of their service and products offered, so when it came to us wishing to upgrade our bathroom we had a look. Great products,... See more


Company details

  1. Bathroom Supply Store

About Rubberduck Bathrooms Ltd

Written by the company

Rubberduck Bathrooms is a small, family owned independent bathroom supplier.

Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.

We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.

We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!


Contact info

4.1

Great

TrustScore 4 out of 5

841 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(841)

160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not deal with these guys

Do not deal with these guys.

They sent me what was obviously a damaged return as a “new item” and when I realised it was damaged 2 weeks later when I opened the box (holidays and other stuff happening ) they refuse to take the return.

I won’t be dealing with them again and suggest you don’t either.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Really easy to deal with, changed my order address immediately after I made a mistake with delivery address. Great quality product!

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

We required to replace a specific brand and model of bathroom sink tap and they were one of the only visible stockists.
Easy to order, competitive price and swift delivery.
Couldn't ask for more!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a bath

Ordered a bath , it was delivered quickly by a very helpful courier. When I contacted Rubberduck to enquire about the side panel delivery, they called me back within minutes with the information.
First class company absolutely no complaints

May 11, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service - checked availability with manufacturer, speedy delivery. Ashley was amazingly knowledgeable and helpful

May 11, 2026
Rated 5 out of 5 stars

Two days from order to delivery, brilliant service.

I ordered a wet room showerscreen on the Wednesday, got a delivery day on Thursday, delivered on Fri at 9am, very nice freindly driver who put it into the home, it was very well packaged with nothing missing and good instructions.
It took me 3 hours to fit, (68yr old) and everything went well, a good quality product at a fair price compared to other companies.
Very pleased with the communication with the staff too, always helpful, the phone line can get busy at times but I think that's a sign that they are popular.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of purchasing from Rubberduck Bathrooms and I couldn’t be happier with the experience. Their customer service was outstanding from start to finish—friendly, professional, and always willing to help with any questions I had. They made the whole process smooth and stress-free.

The quality of the products was equally impressive. Everything arrived exactly as described, well-packaged, and built to a very high standard. You can really tell they take pride in offering reliable, high-quality bathroom products.

I would highly recommend Rubberduck Bathrooms to anyone looking for excellent service, great value, and top-quality products. A genuinely trustworthy company that puts customers first.

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

Had to chase to get the order…

Had to chase to get the order delivered. Had to return part of it when it eventually turned up. Still waiting for a refund 1 month on. No response to requests for an update.
Products good quality. Service - poor. Very disappointed.

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Rubber duck equivocated about a heavy…

Rubber duck equivocated about a heavy shower part which had complicated measurements. My builder agreed with me re the description of the item but an incorrect unit was sent. Happy to take my money but when a problem arose it was like looking into the eyes of a stranger. Awful experience. They were obtuse & robotic in their responses & expected me to pay postage. The operative acted insulted and injured when challenged. When I said they had lots of bad reviews on Trust Pilot the operative replied smugly "We've got good ones too" Risible, lax & cursory customer service. Conclusion?
Avoid.

May 12, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look