Delivered on time, bad news bath was scratched and damaged. Advised rubberduck of problem, replacement Delivered next day no hassle. Everyone has problems sometimes but its how you respond which is... See more
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About Rubberduck Bathrooms Ltd
Written by the company
Rubberduck Bathrooms is a small, family owned independent bathroom supplier.
Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.
We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.
We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!
Contact info
High Street, TS10 3DD, Redcar, United Kingdom
- 01642 913 727
- contact@rubberduckbathrooms.co.uk
- www.rubberduckbathrooms.co.uk
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Replied to 50% of negative reviews
Typically replies within 1 week
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Sent all the correct information over…
Sent all the correct information over company sent out the wrong part twice then decided to ignore me after trying to put the blame on me and we’re not accept return postage or refund
Good price
Good price
Good website to order online
Good delivery
Prompt service
Good value
Good communication
👍👍
Refund not issued
I ordered a wall channel for my wet room shower glass to slide into. The item never arrived on time or at all really. So I cancelled the order and my refund still has not come back after nearly 3 weeks

Reply from Rubberduck Bathrooms Ltd
As said before
As said before
All very good
Except delivery very slow and you pay extra.

Reply from Rubberduck Bathrooms Ltd
They don't refund you - beware!
They show items for sale that are not in stock, then tell you that you have to wait for it. If you then cancel the order they do not refund you, even though they keep telling you they will. Have had to raise a chargeback on my card to get my money back, still in progress...
Edit: Have read Rubberduck's reply. Its not the fact its not in stock its the fact you still haven't refunded me 6 weeks after the purchase that's the problem!
You even sent me emails saying "you have been refunded" which were complete lies. Well the credit card company is dealing with it now.

Reply from Rubberduck Bathrooms Ltd
very efficient and flexible changing…
very efficient and flexible changing items and giving advice
AVOID!!
AVOID!!! Bath panel completely damaged in 3 places. Refused to help, take accountability or provide any refund as I didn’t report it within 24 hours. Never heard anything like it. Rude and would avoid at all costs as they have zero care for their customers.

Reply from Rubberduck Bathrooms Ltd
I have had nothing but excellent help…
I have had nothing but excellent help and support from this team and company. I needed help after messing up an order and nothing has been too much trouble to get me sorted out. The delivery has been well organised and the ordering and payment process is easy. I wish o had more bathrooms !
This company provides great customer…
This company provides great customer service. I have spoken with Nick, both in person and via email several times. Having no experience of shower panels, he has spent time, explaining and advising how to fit these, and emailed detailed instruction.
Bath and Shower Screen Purchase
I had been searching for a supplier of a certain size and make of bath and Rubberduck seemed to have the one required. After a few e-mails the deal was done,and was delivered at the time and date that was agreed.Very good service and price.
everything was amazing except for the…DELIVERY
everything was amazing except for the delivery, which is not the suppliers fault, they left the pallet on the pavement and called me after they had left, luckily i had help to move it. HOW EVER , the service from beginning to end was a pleasure and a charming experience, HIGHLY RECOMEND
Absolutely brilliant
Absolutely brilliant,
I found Rubberduck bathroom and was impressed with what they had and the price is very good,
I will buy again from this company
Love these bath panels
Love these bath panels. Easy to fit, strong and good looking and don't suffer from water damage. Delivered in 2 days. Fantastic.
I ordered this ‘bum gun’ a few weeks…
I ordered this ‘bum gun’ a few weeks ago, and it has finally been fitted today. The parcel arrived promptly, well packaged. It is good quality and has good pressure…does exactly what it says on the tin. I’m very pleased. A from Poole
Brilliant company
Brilliant company, certainly saved the day day for me and at no charge. Not many company's do that these day's. Thankyou so much.
Excellent service
Excellent service. Odered online and the following day someone rang me to confirm the order and it was delivered to me in 3 days.
Thank you Rubberduck Bathrooms.
Excellent service
The order process is straightforward and the delivery was on time. They are good value for money.
Item as described and swiftly delivered
Purchased a Carron bath which was competitively priced. Simple online ordering process and item was delivered in a timely manner .
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