Rubberduck Bathrooms Ltd Reviews 

Excellent assistance in processing an order & answering all questions. No hesitation in recommending these guys

Ordered via telephone. The salesperson that I spoke to was extremely professional and was fully aware of the product that I was purchasing and he managed to save me £30 by researching other colour options for the towel radiator that I was purchasing. The delivery was prompt.

Excellent service as always

Very good product’s excellent customer services use them all the time can’t fault them

Wrong product sent. Had to pay extra for the right product. And 5 days later still waiting for a refelivery date

My Order hasn't received in time , it has delivered by bit by bit ,Bath arrived 8days later then after 3 days time Base bracket and Front panel arrived,after 6 days time that bath handle arrived , also I have several telephone calls with Rubberduck to complete my order

A Complete Disaster — Avoid Rubberduck Bathrooms at All Costs.

I cannot stress enough how appalling my experience with Rubberduck Bathrooms has been. I paid £12,000 for a bathroom installation that should have been professional, and what I received was a total nightmare. This company is incompetent, reckless, and entirely untrustworthy.
Here is a full list of the issues, mistakes, and failings:
1. Incorrect internal bathroom door
Despite providing them with the exact link to the Howdens 1930s Oak 4 Panel Door I requested, they installed a different door. The frame and architrave were poorly fitted.
Refund was agreed but has still not been paid, despite repeated requests and unrefuted photographic evidence.
2. Tiles and plastering errors
I returned home to find the wrong tiles installed — cheaper, different material.
They then plastered after tiling, permanently ruining the finish and showing a complete lack of understanding of installation sequencing.
3. Bathroom defects
Creaking bath — extremely concerning noise when standing in certain areas; drains poorly.
Marks and scratches on the bath — polished carelessly.
Two different grout colours — corrections were done using the wrong, darker grout, leaving a mismatched finish.
Toilet leak ignored — dismissed as “condensation” despite multiple emails, photos, and video evidence.
4. Damage to property
Kitchen worktop chipped — caused by their team, despite denial.
Window damaged — a glass panel in my property was broken. They attempted to downplay it.
Back door left unlocked — a serious security risk while the property was unoccupied.
5. Substandard boxing and tiling
Walls were out of square, edges uneven, corrections look messy. The finish will never be as intended.
6. Poor communication and unprofessional behaviour
Emails ignored for weeks; responses were dismissive, rude, and full of excuses.
Promises of refunds, visits, and corrections repeatedly broken.
Attempts to shift responsibility onto me for obvious errors.
Only responded seriously when legal action or public review was mentioned.
7. Warranty and guarantees ignored
Despite work being under guarantee, they have refused to honour the agreed refund for the door and dismissed genuine defects.
Their claim that all work was “accepted in May 2025” is false and misleading.
I attempted to resolve all issues professionally and amicably, but this company has ignored, gaslit, and treated me with contempt. I have zero confidence in their ability to deliver competent work.
Final advice: Do not hire Rubberduck Bathrooms. They are untrustworthy, unprofessional, and will leave you with a defective installation, damaged property, and months of stress chasing them for accountability.

Damaged goods delivered. Unfavourable resolution. Unsavoury bullies.

Great product, but let down by the delivery representative.

Have previously bought online from RubberDuck before and had a very good experience so was a no brainer to re visit for the next set of shower panels that we needed.

Website was easy to order from.
Reasonable price, very quick delivery.

Simple and fast ordering. Prompt delivery. Good prices.

Very polite and no problem was too small. Delivery firm let them down with poor communication between them, I had three delivery dates and the final date delivery was to be between 10.45 and 12.45 they turned up at 07.40, just after I had left on a job?

Recently, I ordered a bath panel, but unfortunately it arrived damaged during delivery. I sent photos showing how it was received broken.
I would like to thank you for sending a replacement bath panel so quickly. I really appreciate your excellent customer service and the way you handled the situation.

Rubberduck were let down by their delivery service. My order was shipped from their supplier and was somehow split into two deliveries. One of those deliveries was lost by their couriers. The second delivery had some parts missing. I appreciate that both these were outwith the control of Rubberduck. They did send replacement parts by a more reputable courier so, kudos to them, everything worked out, but delayed the job by a week. Would I use them again? Probably, but only if their delivery system improved.

Excellent choice of competitively priced shower panels with customer friendly samples process.

They kept sending me damaged products. Had to get them elsewhere in the end. Still waiting for confirmation of refund. Avoid if you can. On their reply they tried to blame the courier. The items were damaged because of the way they were packed. There was little or no protective packing. Also they sent 3 damaged cisterns not 2. I ended up having to source elsewhere. I am still waiting for my refund and no-one has contacted me about this. AVOID !!!

Quick delivery

Ordered a complete shower unit, bath and basin taps in black matt. Over the moon with the quality and cost. Perfect delivery which was actually earlier than expected. Highly recommend this company