Rubberduck Bathrooms Ltd Reviews 

Quick delivery

Ordered a complete shower unit, bath and basin taps in black matt. Over the moon with the quality and cost. Perfect delivery which was actually earlier than expected. Highly recommend this company

Rubberduck supplied a part that turned out to the faulty. They handled the communication with the manufacturer and arranged a replacement. Thanks for the help

Excellent quality of these hard to get large backer-boards. Delivery was also timely, and although corner packing was insufficient, the carrier was careful.

Absolutely appalling. I don't usually leave negative reviews but this company is the worst company I have dealt with. They have supplied us a with a faulty tap and since August, we have been trying to resolve this with them. We have provided them with endless videos and emails detailing all the faults and have followed every instruction they have given us and the Tap still doesn't work.
DON'T BUY FROM THIS COMPANY AND FURTHERMORE, DON'T BOTHER BUYING KOGE BY SCUDO BOILING TAPS.

They don't even deserve 1 star!!

The staff at Rubberduck Bathrooms were great and as helpful as they could be, however items were not delivered at the promised time. They took over a week to arrive meaning they arrived after the weekend that I was due to install them. The problem was blamed on the weather however, the tracking showed the package was at my local delivery depot for 5 days, a part of the country where the weather hadn’t been a problem. The day it was delivered it was supposed to have been delivered between 5.30 and 7.30 but it turned up at 8.45 in the evening. How to improve? Use a reliable courier service that does not take its customers for granted.

You would think given the amount of poor reviews this company has they would have set themselves a new year's resolution to improve. Safe to say if they then they are still failing. Absolutely awful customer service from start to finish. Ordered some panels, phoned to say I needed them quickly and was told they would be dispatched that day. 4 days later I phoned to chase delivery and was told one of the panels was out of stock so they were waiting for more stock. I was shocked that I had to call to find this out rather than being told by the company. They switched the panels for me and said I'd get delivery the following Monday. I phoned over the weekend to chase the delivery and still got told it should be Monday. Monday came and went with no delivery. Phoned to chase the delivery and the staff were rude and incompetent. There was no effort to put things right and no accountability for the shocking service. Safe to say ill be avoiding at all costs.

Fantastic products, and great experience from a very professional team. I would recommend Rubber duck to all family & friends.

Was told a delivery charge refund had been requested due to numerous delivery issues. This has never been actioned. Disappointing, disingenuous customer service. .

Countless calls to chase, inaccurate information provided and a total lack of accountability. A wholly frustrating experience.

I ordered a whole Scudo bathroom from Rubberduck because the sales adviser was so friendly and helpful on the phone. Unfortunately the aftercare was a different story. When I phoned to follow up about a chipped unit I had received, the customer service advisor was rude and abrupt, saying he had 70 emails to deal with and not to expect him to talk on the phone. Not ideal when you have a plumber in your house asking what you want to do with a damaged part. When I received a reply from Rubberduck the next day, we were told they would not replace it because our plumber screwed it onto the cupboard to see if we could see the chips once it was in place. This meant we had 'accepted' the product and it would cost £175 for us to replace the chipped part. Nothing was connected or plumbed in and we could easily repack it as delivered but this technicality meant I had no rights to an exchange.
On opening up our mirrored cupboard the following week and seeing it smashed to pieces, I held little hope of Rubberduck stepping in to replace the glass. We were just over 14 days from receiving it and I hoped they would understand that the chips in the sink unit had delayed the tradesmen and therefore, we had not opened the mirror within 14 days. Again, computer said no and there was no human touch or flexibility in policy.
It's such a shame that old fashioned customer service doesn't exist in this company. Of course I should have opened the boxes and checked every item on delivery. This was my mistake and I won't be making it again. Unless you are prepared to do this, please don't order from Rubberduck.

Bought the Halite bath panels. The long panel unfortunately arrived damaged, but I contacted Rubberduck and a replacement was delivered the very next day. Excellent service! A big thank you to the customer support team (Ashley and others). Very pleased.

I'm a delivery driver of 20+ years experience. I returned an item on Friday for a customer and was met by 2 employees, one of which I sadly didn't get his name. The other I know only as N Wallis.
Today 8th December I coincidentally had to return another item for a different customer (both customers had ordered the wrong size) and was again met by Mr Wallis.
On both occasions I was highly impressed by this employee. I found him to be friendly, professional and extremely helpful.
I'm no spring chicken and I would have had a problem to unload the item without his willingness to help me.
I find the staff I have met there extremely good and Mr. Wallis is a credit to their company.

Purchase turned up on time but unfortunately was damaged, contacted company and replacement arrived following day. Product seems to be good but time will tell

Very helpful
Very prompt ordering and delivery of radiator parts

Delivered way earlier than expected . Great..
Tray fitted like a glove into the space the old one came out of and the older one shower screen even went back into the existing screw holes.
Great looking tray and decent quality.
Well pleased with this and the the service from TubberDuck.. ta..

Items not delivered. Called in for an update, was told I would receive a callback, this did not happen. I called in again, and then told DHL said it was delayed with no ETA. The same behaviour from DHL happened the previous day, and this was explained to Rubber Duck, but they said they could do nothing about it. When explaining I paid for delivery, Rubber Ducks said delivery charge was cheap and that they pay more. I said I had tradespeople booked in, and I was told not to book tradespeople until receiving and quality checking products. Having run numerous projects, it is clear this company should not be trusted as they do not even trust their own products, unwilling to escalate failed deliveries and do not understand just in time processing during projects.

Edit post Rubber Ducks comment: I regulary run projects and purchase from reputable companies like Victoria Plumbing. Guess what I don't have these issues. Furthermore see the comment from the courier DHL who have a professional response as opposed to your defensive and cowboy remarks: Please accept my sincere apologies for the inconvenience you have experienced.

I truly appreciate your feedback and understand how frustrating this must have been for you.

I acknowledge your concerns regarding the tracking service, delayed responses, and delivery times outside the expected window.

This is certainly not the level of service we aim to provide, and I regret that your experience fell short of expectations.

Your comments have been noted and will be shared with the relevant team to help us improve our processes.

I recently returned a brand-new, completely undamaged shower tray to Rubber Duck Bathrooms, and the experience has been nothing short of disgraceful.
Despite the item itself being in perfect condition, they refused to issue a refund because the packaging had brown tape on it. Yes, you read that correctly - not because the product was faulty, damaged, or used, but because the cardboard box no longer met their personal standards of “resaleable.” Clear tape, they said it would be fine.
This is not how consumer law works, and they know it. Under the Consumer Contracts Regulations, retailers cannot legally refuse a refund simply because retail packaging has cosmetic damage. The actual goods determine refund eligibility, not whether the cardboard looks pretty enough for them to resell. Yet Rubber Duck Bathrooms continues to push this excuse as though their own “policy” overrides UK law.
To add insult to injury, they tried to position this as my fault and claimed they were “within their rights” - which they absolutely are not. The shower tray is completely resellable and untouched. Their refusal is purely a tactic to avoid honouring the law and doing the right thing.
If you’re thinking of ordering from them, consider what will happen if you ever need to return something. Expect delays, blame-shifting, and a complete disregard for your legal rights.
I strongly advise avoiding Rubber Duck Bathrooms and choosing a retailer that respects customers - and the law.

After multiple phone calls, we're still no closer to receiving our order for a shower niche that we placed 13 working days ago. It's holding back the completion of our bathroom renovation. Rubberduck Bathrooms have passed the blame onto their manufacturer and courier rather than doing what they can to sort the issue.

Gave Rubberduck yet another call this afternoon. The guy said he'd call back with an update, 2 hours later he hasn't bothered.

Great product and efficient delivery. Very prompt. Can recommend!