Rubicon Watches Reviews 

362
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection and high quality of products, often finding watches even more impressive than depicted online. Many people appreciate the excellent prices and good value, noting items are frequently cheaper than elsewhere. Overall, people express great satisfaction with their beautiful, well-authenticated purchases. The service is consistently described as fantastic and top-class, with staff providing thoughtful touches like strap adjustments and professional issue handling. Delivery is frequently highlighted as prompt, quick, and efficient, with products arriving well-packaged and on time, even for international orders. People also commend the excellent communication and seamless processes, making the entire purchasing experience painless and straightforward.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and quick... See more

Price

Users describe positive interactions with price, consistently finding excellent and affordable prices for... See more

Service

People report positive experiences with service, often describing it as excellent, top-class, and fantastic.... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as well-made and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another 5* review for Rubicon Watches. I bought my Timex Waterbury watch in March this year , excellent price and delivered promptly, well packaged, just as you would like all on line purchases.... See more

Rated 5 out of 5 stars

The watch I ordered arrived on time and was even more impressive in the flesh than online.Excellently packaged and with all paperwork and gift box.The bracelet had been reduced in size to my wrist me... See more

Company replied

Rated 5 out of 5 stars

I've ordered a Lorus watch at Rubiconwatches. Their service is fantastic. I asked if I could have a different watch bracelet ... Within minutes, I got their response that it's no problem. Shipping to... See more

Company replied

Rated 5 out of 5 stars

Great selection of watches to choose from but I knew I wanted a Seiko, Hubby and I have owned them since we were 21 - 60 years ago. Arrived by Royal Mail promptly and beautifully presented. Didn’t r... See more

Company replied


Company details

  1. Watch Store

Information provided by various external sources

Watches by Seiko Breil Ted Baker Pulsar Ice Watch Kenneth Cole Boccia Lorus, free UK delivery


Contact info

4.8

Excellent

TrustScore 5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(362)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

return customer

I've bought from Rubicon before and my experience is always great. Good value watches, and really quick dispatch time. I was able to get a watch from a brand that no longer had the watch in stock themselves.

December 29, 2025
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Reply from Rubicon Watches

Thanks for the review and repeat business.
Rubicon

Rated 5 out of 5 stars

Great Company To Buy From

Website that works as it should. Good choice of watches at reasonable prices. Very prompt despatch of a very well packaged product. Delivered on time by UPS. Will definitely use Rubicon again!

December 29, 2025
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Reply from Rubicon Watches

Thanks for taking the time to leave us a review, great comments.
Rubicon

Rated 5 out of 5 stars

Fantastic Customer Service

I ordered a watch that I was keen on and was even given a price match to give a better price. Unfortunately the watch want for me when I seen in person so arranged a return. Customer service team could not have been more helpful and I would absolutely recommend and use again in future

November 7, 2025
Unprompted review
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Reply from Rubicon Watches

Thanks for the feedback, hopefully we can sort your perfect watch next time.
Rubicon

Rated 5 out of 5 stars

Bought a nice Timex from rubicon

Bought a nice Timex from rubicon, found the whole experience painless and straightforward! I would recommend rubicon without any doubt whatsoever.

November 25, 2025
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Reply from Rubicon Watches

Thank you for your recommendation.
Rubicon

Rated 5 out of 5 stars

very well served

It was great to be able to order the watch that I wanted, having read the nice specifications and favourable reviews. The ordering was easy and the response adequate. Then the 'package delivered' e-mail from Royal Mail came in after a few days, alas I had received nothing! But as it turned out to be, the message was: a normal in-between-delivery at a transport hub in England, from one courier to another. That message was pre-mentioned in the Dutch traders mail, but not very easy to find, so I didn't read it at first and was a bit startled. Anyway, shortly after that came the e-mail from the second courier, and I have received the package just a few days after that, which I think is quite fast, considering the UK-Europe "barrier". So, well done and compliments to Rubicon and partners. Very happy with the watch.
Regards and Cheers!

November 26, 2025
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Reply from Rubicon Watches

We do our best to negotiate the new UK-EU rules. Its great to see you have the watch and you are happy with it.
Rubicon

Rated 5 out of 5 stars

Great Watch, Great Company

Great selection of watches to choose from but I knew I wanted a Seiko, Hubby and I have owned them since we were 21 - 60 years ago. Arrived by Royal Mail promptly and beautifully presented. Didn’t realise they would have sized the bracelet pre-despatch so struggled with Seiko’s instruction pamphlet, YouTube came to the rescue. So glad I can wear this with no danger of water damage when I wash up etc. I wish I had known about Rubicon Watches years ago, superb Company to deal with.

November 6, 2025
Unprompted review
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Reply from Rubicon Watches

You bought a great watch. Thanks for the review.
Rubicon

Rated 5 out of 5 stars

Lorus Chronograph deal

Received the Lorus Chronograph very quickly from UK to USA, exactly as described, great value, I'd buy from this seller again!

November 11, 2025
Unprompted review
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Reply from Rubicon Watches

We look forward to dealing with you again.
Rubicon

Rated 5 out of 5 stars

Very professional! I will buy from them again!

Never, with any other online sales company, have I had such a good connection! Very serious, communicative and attentive to all aspects. I bought a watch, which arrived on time, in perfect condition and very well packaged. Thank you!

October 24, 2025
Unprompted review
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Reply from Rubicon Watches

We do take customer service very seriously!
Thanks for taking the time to leave a review.
Rubicon

Rated 5 out of 5 stars

There's nothing more valued than a…

There's nothing more valued than a company and team, that quickly and effectively resolve a problem. A watch ordered and delivered internationally was unfortunately damaged. Minor, but impacted function. Steve quickly responded to the issue, provided a seamless return outcome and replaced the product without delay. Quality store. Excellent staff. Highly rated.

October 10, 2025
Unprompted review
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Reply from Rubicon Watches

Great to see Steve dealt with everything for you.
Rubicon

Rated 5 out of 5 stars

excellent service

When my watch arrived I couldn't get it to start.I was concerned about having to deal with this as I am a long way from the UK. My email was promptly answered and when it became clear that there was a fault with the watch a replacement was swiftly dispatched.Steve was in constant communication and made the whole process easy and clear.My concerns were quickly alleviated. I would happily purchase from Rubicon again and have no hesitation in recommending them

June 27, 2025
Unprompted review
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Reply from Rubicon Watches

Thanks for leaving a review, your comments have been passed to Steve.
Rubicon

Rated 1 out of 5 stars

the watch i purchased from you.

the watch i purchased from you stops after 18 hours.
overnight it runs for 5 hours then stops.

September 25, 2025
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Reply from Rubicon Watches

Hi
If you had contacted us directly we would have talked you through the instructions for this automatic watch.
I believe it has now been resolved.
Rubicon

Rated 5 out of 5 stars

Reliable webshop. Great after sales service!

Great company and great service. Although some parts were missing in the initial delivery, they immediately responded and resent the items free of charge. Can really recommend!

October 14, 2025
Unprompted review
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Reply from Rubicon Watches

Thanks for your review, we are glad everything was sorted in the end.
Rubicon

Rated 5 out of 5 stars

Great prices and deal.

Got really great deal and price. The watch was well authenticated and was well packaged.

September 26, 2025
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Reply from Rubicon Watches

Thanks for the great review Noel.
Rubicon

Rated 5 out of 5 stars

Happy to add to their 5* reviews

As the Reviews summary says- a great range of watches at affordable prices. And a query today about date change was answered immediately by Steve.
Very pleased with my watch and the service received.

October 1, 2025
Unprompted review
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Reply from Rubicon Watches

HI Martin
Thanks for your review, your comments have been passed on to Steve.
Rubicon

Rated 5 out of 5 stars

Incredibly good

I've ordered a Lorus watch at Rubiconwatches. Their service is fantastic. I asked if I could have a different watch bracelet ... Within minutes, I got their response that it's no problem. Shipping to Germany went very fast. Extremely friendly and highly recommended company. MANY THANKS and best regards, Tom.

September 30, 2025
Unprompted review
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Reply from Rubicon Watches

Hi Tom
Thank you for your feedback, glad it arrived quickly.
Rubicon

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