Great experience with runners 3X8 ft but the 5X7 rug came as others have said wrinkled...The first two runners I received came, and I was pleasantly surprised with the quality of the rugs-- they will... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow. I researched several sites before placing an order with Rugs USA recently, Dec. 2026. I loved being able to view the rugs in different rooms of our house. That was a major selling point. They wer... See more
Got a large rug and was pleased with experience. Rug turned out great.
Outrageous ($75) return fee you don’t find out about until after purchase/ time of return The stated policy is generic, 30 days You go through the process and are given no options other than... See more
Company details
Written by the company
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods. Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Contact info
286 Prospect Plains Rd., 08512, Cranbury, United States
- 1(800)982-7210
- Info@rugsusa.com
- www.rugsusa.com
3.5
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 13% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy, maneuverable website
I thought Rugs' website was easy to maneuver, however I wish they would list the colors for each rug in the description. I ordered my first rug from them. I guess I'll wait to see how true the colors are to their website.
July 6, 2024
Reply from Rugs USA
Hi Cyndi,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are glad that you had an easy shopping experience and thank you for your suggestion!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Using Amazon in the purchase.
July 6, 2024
Reply from Rugs USA
Hi Terri,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy checkout with your Amazon account!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Zach,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great quality
Easy to order, great quality, wonderful company! Love that my rugs are still in stock and I can order ones I need to replace.
July 6, 2024
Reply from Rugs USA
Hi Amanda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Perfect ottoman
Exact ottoman and color I've been searching for: love your rugs--now the ottoman at a sale price plus additional money off--unbeatable price for a 5-star ottoman--love it!!!!!
June 6, 2024
Reply from Rugs USA
Hi MW,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you found the perfet pieces for your space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Zoe,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
best prices
May 7, 2024
Reply from Rugs USA
Hi Jordan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found a great deal!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I’ve ordered a few rugs from here
I’ve ordered a few rugs from here. Always easy and good prices
June 30, 2024
Reply from Rugs USA
Hi Sheryl,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I have purchased numerous rugs on this…
I have purchased numerous rugs on this site, even when it was erugs.com The quality to price ratio is outstanding and the free shipping is the icing on the cake. I have a small child and German Shepherd, when ever there is a mess, I can merely throw away said rug and find a clearance rug to take its place.
July 5, 2024
Reply from Rugs USA
Hi Andrew,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Victoria,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you had an easy shopping experience and that you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Automatically sends shipping address as…
Automatically sends shipping address as billing wvwn though it says different
July 4, 2024
Reply from Rugs USA
Hi Jesse,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so sorry that you had trouble with your address! Sometimes when our customers use PayPal, the default address on the PayPal account will automatically go on the order. I see that you used a credit card, not PayPal, so it's possible that your browser changed the shipping address from your saved addresses when you submitted the order.
I see that you were able to speak with our Customer Service Team to cancel the original order with the wrong address and re-submit the order with the correct address.
We are very sorry for the trouble and we hope you love your new rug!
Best,
Rugs USA Customer Support
Third time I have ordered from RugsUSA
Third time I have ordered from RugsUSA. I love when I can purchase runs in matching sizes for my big room. Appreciate the website. Colors of rugs on the screen are the colors when they arrive!
July 4, 2024
Reply from Rugs USA
Hi Nancy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to shop
Good website layout. Easy to shop on. I will review the rug itself when it arrives but this is my 3rd one, so Im sure Ill like it.
July 4, 2024
Reply from Rugs USA
Hi Hamil,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience! Thank you so much for coming back to shop with us!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Tamera,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping experience and found a great deal!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Many pictures to view products was…
Many pictures to view products was great and reviews were very helpful.
July 3, 2024
Reply from Rugs USA
Hi Jill,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that our website made your shopping experience simple and helpful! We hope you love your new rug!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Thank you
Honestly, it's the website. Many shopping sites are slow and lag in loading the products making the experience time consuming and frustrating. I usually just stop shopping or find a new vendor. I was very appreciative of the speed in my shopping experience at Rugs USA. Additionally, I enjoyed the clarity of the closeup photos permitting me to inspect my selections and ensure I got the color combination I so desired. Thank you.
July 3, 2024
Reply from Rugs USA
Hi Lea,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Amy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you enjoyed shopping on our website!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I loved trying it out with a photo of…
I loved trying it out with a photo of my room!
February 7, 2024
Reply from Rugs USA
Hi Diane,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Amber,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
View in Your Room Feature and Discount!
I love how you can view the rug in your room before buying! Check out was efficient, and I got 25% off with the promotional code. So excited for my new rug!
June 30, 2024
Reply from Rugs USA
Hi Paris,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
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