Rugvista Reviews 

Your store gives a unique opportunity to choose unique carpets. Service, quality and level of support are beyond praise. I really appreciate this opportunity to use the opportunities to buy quality products from your store. I wish you good luck and prosperity!

Easy site to navigate for searching and for placing orders. Rugs are great quality.
The rugs are exactly as the appeared on the website, good quality and arrived quickly.

The rugs that arrived were of an OK quality but did not look right and I decided to keep 1 and return the other 2. However the packaging and returns process is impossible. The rugs arrived just tightly wrapped in clear plastic with no other packaging/box etc. This meant that once the plastic was cut open to get to the rug it was impossible to wrap it up again as the plastic would not fit. Additionally they only return via UPS and don't send a QR code but expect you to print out labels and several copies of the invoice and attach this visibly to the rug. I do not have a printer and need a QR code. They also say if the rug is not properly packaged and is damaged in transit they will charge you. The rugs are not worth all this hassle!

Update - I tried to email their customer service and all I got back was what seemed to be an automated reply telling me how to submit a return on their portal. This was useless and did not respond to any of the issues I raised. I don't know if they even read emails.

Quick delivery, huge selection of rugs. All instructions how to take care of the carpet provided in the package as well.

Cannot fault this company for ease of order and return, and good quality rug. Ordered a rug for our bathroom and it was lovely and good quality but just not quite the right colour so had to return it. Quick and easy to return, would order from here again.

Hi quality carpet, look & feel of the carpet as described, colors exactly as on photos, quick and very efficient delivery.

I don't like that they use UPS for deliveries, but my rug did arrive!

Not sure how I feel about it!

The positive: gorgeous colours that look exactly like the website, people have commented it looks beautiful, it was well packaged and has flattened out nicely in almost 24 hours with some heavy books. It's also a hit with the cat, who is very discerning about his rug of choice.

The negative: It feels very scratchy underfoot and the material feels plastic-y, like an outdoor rug rather than an interior one. I'm sure it will be easy to clean, since purchased for a kitchen. It's also very, very thin but I knew that from the product listing and it isn't an issue. I'm not sure I'd want it underfoot in a living room or bedroom which has put me off ordering another.

A great website, which clearly shows the cookers of the rugs, so that you get exactly what you ordered. I was impressed with the choice and the ease of the website and how quickly the rugs arrived. Will continue t keep using Rugvista as I now have 4 rugs in all rooms from there.

We purchased a carpet from Rugvista in Spain. It arrived sooner than initially indicated. Unfortunately the colors were a little bit darker and less bright than we expected. The return was a pleasant and hassle free experience. For sure a highly recommended online carpet shop.

Similar complaint as many of your other customers. Folding any carpet is not a great idea, the creases have been really difficult to remove and I even attempted to gently iron some folds out on the reverse side of the carpet. And the rug is still not as it should be. You comment to one customer that its guidelines laid down by your courier, I would suggest you change your courier. Customers should not be put to such inconvenience, the rug should arrive in perfect condition. Please roll your carpets and then I might buy another carpet from you.
Regards
John.

Tapis conforme à la description
Tout doux

I ordered a carpet and the quality is not excellent, but the carpet looks good. I was very pleased with the delivery and order tracking. Maybe in the future if you changed the material of the carpets, you would have more to gain. otherwise, I also liked the structure of the site and that you have a wide range of carpets. Good luck on!

very accurate and quick delivery. Quality - price seams ok

We bought the CARPET for a children's room. (Spotty Alburiu Covor 140 x 200 cm Shaggy). It is when the saga started. After 10 days a terrible chemical smell invaded the room. We thought the cause would be the new furniture items, so we took them out one by one. When the sun came into the room the smell was unebearable, you could not even sleep there. Finally we realized the cause was the brand new carpet. But WHY did it not have that awfull smell from the beginning? Why only after more than 10 days? Well, because there were cloudy days with no sun at all. Once the sun came into the room, the stench started to emerge, a terrible chemical combination.
We will never know if it was just this one item, and we were unlucky, or if it happens to all this models of carpets (Spotty/ Alburiu/ Covor/ 140 x 200 cm/ Shaggy) when they come in contact with the sun.
This was our own experience, we cannot assume that all carpets have this issue.
But the experience was terrible!

I received a rug in a horrible condition, it has a strong smell like oil and has dark stain marks with some fabric damage, I am really disappointed and this was my first time shopping with Rugvista. The rug quality and fur density is very low as well. Stepping on it you can feet the rug juite base in feet.

Bought an expensive 240 x 340cm from Rugvista as I loved the pattern and thought it looked great. Unfortunately it’s faulty and has never laid flat and is a trip hazard. Also after a year of having it down it looks terrible and is really worn. Not the quality I was expecting for such an expensive purchase and I wasn’t expecting to have to replace a £400 rug after only a year of use. Really disappointed with Rugvista.

I myself bought already 8 carpets from carpetvista within the last 20 years. For Christmas I had a friend over from Israel, and she loved all my carpets and was curious if carpetvista would send to Israel as well. When we went into the Internet we found out , that carpetvista is now associated or bought up by a company that firms under the name of rugvista.
The Internetportal is not the same design as under carpetvista, but more or less we navigated us through their broad variety of carpets. She ordered one on the 25 th of December and the carpet arrived in a wonderful quality in Israel today, just 7 days after ordering it.
It seems, that this enterprise keeps up its high quality and that for 5 stars are not enough to express our satisfaction we made throughout all these years
Thanks for that

The shipping was really fast and we're happy with the design of the carpet. It looks as good as the pictures.

Huge variety of rugs. Fast shipping. The rug was very nicely packed and looks high quality. Also, the price range is very friendly!

Received rug, but obviously there is no quality control inspection before dispatch. The rug has a 2cm gap to its edging that is bald... clearly that machine missed the edge.

I've had to repack it, go through the hassle of printing label, return slip and had to call UPS to arrange collection.

Also, I think its worth mentioning that these rugs look much nicer on the website than they really are. The item was not only bald on about 3 ft of its edging, it is very thin, and it comes so tightly folded that I would imagine it takes weeks for the creases to drop. I would avoid buying from Rugvista.

I hope I get a full refund, as their returns policy isn't very clear. I will edit the review to 2 stars providing I get a full refund as soon as the item is collected.

UPDATE: Rugvista received the rug back via UPS 19th December 2024. I have had no communication from them confirming this, I contacted UPS myself. I then contacted Rugvista who confirm they have received rug back. Will not process refund for at least a week as it needs to be 'inspected'. The rug was returned because it is faulty. Photos were provided on the day I received it. So, now I have to wait another week before my refund is processed.

I am in shock at just how shoddy the customer service is of this company. It's a shame they didn't inspect the rug before dispatch! No quality control. Terrible aftersales service and a thoroughly untrustworthy company. I will never buy from here again. Be warned and avoid the stress of dealing with Rugvista. Disgusted. I would rate zero stars if this was possible.