rumbo.es Reviews 

19,601
•
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Great experience. Easy reservation process. Total transparency with the airline portals. I am a firm user of this portal and never was dissapointed.

Rated 2 out of 5 stars

Habia contratado check in no problem y nunca me enviaron en el vuelo de ida la hoja de embarque, tuve que sacarla yo y pagar 38 euros

Rated 5 out of 5 stars

Everything smooth and perfect. Haven’t been travelling a few years now, but let me tell you, this was better than ever. Just smooth. No lines to be standing in. And this the beginning of September. Th... See more

Company details

  1. Travel & Vacation

Written by the company

Rumbo, nacido en 2000 (un auténtico millennial), fue el primer genio de los viajes online que se centró en hacer que tu presupuesto se estirara como nunca antes. Vuelos, hoteles, vacaciones, escapadas, cruceros...: tú lo necesitas, nosotros lo encontramos a un precio increíble. Y hemos formado parte del equipo de lastminute.com desde 2012, codeándonos con las élites europeas que han estado arrasando en la industria de los viajes online.


Contact info

3.8

Great

TrustScore 4 out of 5

20K reviews

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3.8

All reviews

(19,601)

2,001 reviews in the last 12 months

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Rated 1 out of 5 stars

no support, predatory UI

Their payment UI goes against EU regulations.

It's not clear what you have in your order + they use 'dark patterns' (tricks that make users do what they did not mean to)

They should be ashamed of themselves

September 7, 2024
Unprompted review
Rated 1 out of 5 stars

I booked an hotel+flight package and…

I booked an hotel+flight package and before 48 hours I had to cancel due to personal reasons. I had free cancelation in the package, but I was told that the flights couldn't be reimbursed. I can still accept that, but then I was told there was an extra cost due to their management (35 euros per person). Which again, still kinda of acceptable. But then I only got 46 euros reimbursed back! Mind the total was around 1600 euros, and I only had paid 476. Which means they were charging me about 360 euros for 2 seats in a 2h Ryanair flight. I even checked the exact same flights, days after, and they were less than 100 euros.
Are you telling me that a company that specialises in getting the best hotel and flight deals, is paying more than what I can get by myself on the Ryanair website?
I'm being charged approximately 300 euros for a cost that doesn't exist. When I asked for a description of these amounts, I was only told that they can't break down the prices because I've chosen a package.
They charge almost the entire amount paid and don't specify anything because they are keeping the money, because there is no justification. It's certainly propaganda
I want the refund in the right way, the amount they are charging is unacceptable, after all I chose a package with free cancellation in which I can keep the flights

May 20, 2024
Unprompted review
Rated 1 out of 5 stars

Attention! Sneaky scammers!

Attention! Sneaky scammers!

I was quoted a ticket price on Google Flights and decided to go with Rumbo as it was the cheapest.
I went through the ticket purchase process and deselected ALL the options I didn't want. The price to be charged to the credit card was shown to be CHF 458,99 (exactly what was shown on GoogleFlights), entered by credit card number and I clicked "Accept" and then a new form popped up, saying that I am being charged CHF 478.41, and I can get the difference (CHF 19.42) as the money back when I place my next order with Rumbo.es

I don't recall seeing anything about this money-back scheme and I feel like they stole CHF19.42 from me because I would NEVER go back to Rumbo.es again.

Needless to say, there's no way to claim the money stolen in any other way. This is scam!

April 28, 2024
Rated 1 out of 5 stars

Baggage Fee Scam

I paid for baggage when I made my airline reservation, and when I checked in at the airport, the airline said that Rumbo hadn't paid them for my baggage fees. I had to pay for my bags with the airline. I tried to call the customer service line multiple times and no one answered. I tried to contact them through their chat service and it didn't work. I tried calling the 800 number and it's a phone sex line.

April 15, 2024
Unprompted review

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