RunwayScout.com Reviews 

119
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent quality of their clothing and the unique, stylish pieces offered. Customers frequently highlight the fast delivery and efficient customer service, noting prompt responses and helpful assistance. Many appreciate the accurate sizing guides and the overall value for money, making them repeat customers who love the fit and feel of the garments. However, some customers experienced issues with sizing, finding items to be larger than expected or not true to size, leading to return shipping costs. A few also mentioned dissatisfaction with the quality of a specific dress.

What people talk about most

Product

Clients share positive opinions on product, highlighting the amazing selection, reasonable deals, and variety... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent and fantastic quality... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt and fast shipping... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence and... See more

Value for money

Reviewers consistently express satisfaction with the value for money, highlighting the amazing selection and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been shopping from Runway Scout for a few years now and I highly rate their clothing. I have many beautiful outfits from this website that are quality and have lasted years . My items have alw... See more

Rated 5 out of 5 stars

I ordered the Kyra long-sleeved top. I usually wear a size 10/12 top, so I ordered the 10. I know it’s meant to be oversized, but it looked absolutely huge on me — in hindsight, I probably should’ve g... See more

Rated 5 out of 5 stars

Long time customer of runway scout and has to be my favourite online boutique. Love all exclusive pieces. They stand out as they don't stock all the same items as other boutiques and have their own ra... See more

Rated 5 out of 5 stars

This is my third time buying from Runway Scout and they never disappoint. The quality of the clothing is always excellent and their customer service is just as good. I feel I can buy with confidence,... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

RunwayScout.com | Women's Fashion Online, We Ship Worldwide!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(119)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing dress

I bought the Hallie Maxi dress, it’s true to size and a beautiful length, I’m 178cm tall and it’s the perfect length. It also has pockets and adjustable straps. Absolutely love it!

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

First time purchaser from RunwayScout…

First time purchaser from RunwayScout and I am really impressed. Items were exactly as described - sizing was true to size, colours correctly described, and material/quality was excellent.
Delivery was fast, and the site easy to navigate - great experience!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Runway Scout get 5 stars again! I always receive my order within days of placing which gave me confidence for the last purchase I made knowing I would recieve my dress in time for Melbourne Cup Day at the racetrack!! Have been a long time customer & will continue to be.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Runway Scout Review

I have been shopping from Runway Scout for a few years now and I highly rate their clothing. I have many beautiful outfits from this website that are quality and have lasted years . My items have always been sent in a timely manner and I have received tracking information. I highly recommend Runway Scout for their gorgeous, exquisite and quality fashion pieces.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Great shopping experience, every piece of clothing is amazing quality with a great feel and texture. Pants are a little long but east enough to hem.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Hallie Maxi Dress (Chocolate)

Love this dress! I was a little unsure what the quality would be like I this was my first purchase from Runway Scout but I couldn't be happier. It's beautiful, well made and looks exactly like the picture.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Didn’t fit me — but my daughters claimed it!

I ordered the Kyra long-sleeved top. I usually wear a size 10/12 top, so I ordered the 10. I know it’s meant to be oversized, but it looked absolutely huge on me — in hindsight, I probably should’ve gone for a size 8. That said, the fabric felt amazing: super soft, lightweight and really comfortable. Before I returned it, I showed it to my two daughters (19 and 20) and they loved it. It’s since become a wardrobe favourite and has been worn to death! It looks great on and washes beautifully.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great fitting tee

Love this tee. Great fit, just as pictured. Will purchase in black also when it becomes in stock again.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great clothing & footwear

I bought the pink 'Love' vest and the silver flats that tie up on top of your foot. I love them both. So comfortable to wear and look great too. And both were a great price.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

The Caterina Knit top blue- the perfect top

The Caterina Knit top blue is gorgeous. Soft and stylish and the most beautiful colour. I wear it with jeans and pop a long sleeve tee under it on chilly days - looks fabulous either way. Highly recommend you add this top to your wardrobe.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Long time customer of runway scout and…

Long time customer of runway scout and has to be my favourite online boutique. Love all exclusive pieces. They stand out as they don't stock all the same items as other boutiques and have their own range. Fit is always perfect and great quality. Always receive compliments

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

I finally bought a set I’ve had my eyes…

I finally bought a set I’ve had my eyes on for a while, and I couldn’t be happier. First of all, the shipping was fast — especially considering I ordered to Norway. I received consistent tracking updates throughout, which I really appreciated.

Tried it on today and it’s even more beautiful than I imagined. The fabric feels great, the colours are perfect, and the fit is both comfortable and stretchy.

No complaints whatsoever. Honestly, I’m surprised by all the negative reviews here. I’ll definitely be repurchasing!

June 5, 2025
Unprompted review
RunwayScout.com logo

Reply from RunwayScout.com

Hi Stine

Thank you so much for taking the time to leave this review! We’re thrilled to hear your Aria Set arrived in Norway so quickly and that the colours, fabric and fit exceeded your expectations. Knowing you felt informed every step of the way is exactly what we aim for. Reading about your positive experience means the world to our team, thank you.

We can’t wait to welcome you back for round two!

Susan (Founder) x








Rated 1 out of 5 stars

Do not shop here…Fraudulent & Poor Quality

Do not shop here. Poor quality and Fraud. I bought some items (dresses) that were on Final Sale, when I received them they were of very poor quality so I decided to return them. When applying for refund I was advised that these items cannot be returned.
The dresses I bought were not even the RunwayScout brand, they are other random brands that they clearly try to get rid off through this Final Sale fraudulent approach. Very dodgy!
At no point during my shop and checkout experience did I receive any warning messages that such items cannot be returned. When I emailed the customer support inbox I was simply told that they cannot provide a refund or a credit note. Very disappointing. Do not make the same mistake as me, do not shop at RunwayScout!

May 15, 2025
Unprompted review
RunwayScout.com logo

Reply from RunwayScout.com

Hi Julia

We're genuinely sorry to hear you're disappointed with your recent experience. At Runway Scout, we aim to be transparent at every step of the shopping process, particularly around our Final Sale policy. All items marked as Final Sale are clearly stated as non-refundable at product level and again during the checkout process, in line with industry standards and our store policies.

We understand it can be frustrating to receive something that doesn’t meet your expectations. However, we do feature a curated selection of exclusive Runway Scout styles alongside a small number of partner brands, and this is also outlined clearly in our product descriptions and brand transparency statement.

We’re always looking to improve, and your feedback has been noted. If there’s anything else we can clarify or assist you with, feel free to reach out to us directly on shop@runwayscout.com.

Thank you!

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