Ryman is my go to company for all things ‘organised’. Products are great quality and reasonable prices. Sell much more than pens and paper - my sons exec chair used for gaming lasted 4x longer than hi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Easy online order. Collected from Bath store but son wanted to swap for a different pencil case found in store. Staff in Bath store were super helpful and did the online return form then sent the penc... See more
Popped into the Plymouth store to see if I could get some individual Epsom inks. Although they didn't have what I wanted, the assistant checked online and found where I could get them. Very helpful.... See more
I recently went into the Ryman store in Union Street Glasgow . Both assistants, Ryan & Tracy were extremely helpful . My experience with both Ryan & Tracy reminded me just what a valuable asset sale... See more
Company details
- Stationery Store
- Art Supply Store
- Office Furniture Store
- Office Supply Store
- Printer and Scanner Store
- Toner Cartridge Supplier
Written by the company
Ryman are the nation’s destination for stationery and office supplies, with over 120 years experience and convenience at the heart of what we do, you can consider us the stationery experts, priding ourselves for offering excellent customer service, a wide product range and expert knowledge. Our first store opened in 1893 by Henry J Ryman in Great Portland Street and has now grown to over 200 stores nationwide and a website bursting with products!
Contact info
Ryman House, Savoy Road, CW1 6NA, Crewe, United Kingdom
- www.ryman.co.uk
4.2
Great
8K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven’t buy this stationary so I…
I haven’t buy this stationary so I can’t leave any feedback.
I am sorry.
January 25, 2026
Unprompted review
Reply from Ryman Stationery
Good Morning Katarzyna.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Ryman.
We sincerely apologise if you were prompted to leave a review for an item you have not purchased. Please rest assured that this was not your fault and we truly regret any confusion or inconvenience this may have caused.
Thank you very much for taking the time to let us know and we genuinely appreciate your honesty and your effort in bringing this to our attention.
Your understanding means a great deal to us and your feedback helps us improve our processes. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Have a good day!
Sara - Customer Relations Executive
Ryman
Couldn’t believe my ears!
Was in just over a week ago getting some pads and was stood at the wrong desk, I was at the printers desk.
The young girl (Iga, I asked her name) was trying to tell a man with a strong African accent how to fill in the DHL form on his phone, his grasp of English was okay but not great, you could see she was starting to get really frustrated with the gent. But what made this situation worse was that English is not even her first language!!!!
You could clearly see the gent was trying his hardest but when someone is berating you it can be hard to try and get your words out, I really couldn’t believe my ears.
But on a good note, the dark haired lady at the proper till point was lovely, she even pointed out that I could get the pens I had, very similar at the till point but cheaper.
January 12, 2026
Unprompted review
Reply from Ryman Stationery
Good Morning Elizabeth.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Ryman.
We are very sorry to hear that this was the interaction you experienced during your visit to one of our branches and we appreciate you taking the time to make us aware of it.
Our store teams always aim to be as helpful and welcoming as possible, so we truly regret any negative feelings this experience may have caused. We would really value the opportunity to look into this further and understand what happened.
Please feel free to reach out to our Customer Care team and share more details about your experience. This will allow us to review the situation with the store and provide any feedback or additional training where needed.
Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a much better experience in the future.
Have a good day!
Sara - Customer Relations Executive
Ryman
I think you are giving robin of…
I think you are giving robin of Sherwood a run for his money ! Preying on people who overlook the fact the calendar they think they are buying is for the current year! What shitzer company sells out of date calendars ! Shame on you, not much point me sending back due to ridiculous cost of postage.
January 5, 2026
Unprompted review
Reply from Ryman Stationery
Good Afternoon Kara.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Ryman.
We are really sorry to hear that the diary you received was not what you were expecting. I can completely understand how disappointing it can be when an item does not meet your expectations.
Having reviewed your order and our website, we can confirm that we sell diaries and calendars for both 2025 and 2026. The description of the item you purchased is correct and we have not sent the wrong calendar.
If you wish to keep the calendar, that is entirely your choice. If you are also still looking for a 2026 diary, we have a wide selection available on our website for you to choose from and we hope you are able to find one that better suits your needs.
Your feedback is very valuable to us, as it helps us consider ways to make our product descriptions even clearer for all customers.
Thank you again for taking the time to share your thoughts with us and we are sorry for any inconvenience caused.
Have a good day!
Sara - Customer Relations Executive
Ryman
There’s a long lead time and when I…
There’s a long lead time and when I collected the package half the order was missing.
January 19, 2026
Unprompted review
Reply from Ryman Stationery
Morning Jeremy,
Thank you for your review and please accept my apologies for this.
Looking into your order, I can see that the replacement items have already been raised for you, with delivery expected within 3 working days.
I do hope you enjoy your new purchase but if you need anything further, please do let us know.
Jack
Customer Relations Executive
Ryman
Staff at Ryman in Artillery Row are …
Staff at Ryman in Artillery Row are very helpful and give a great service. I am grateful for the employee who use their hole puncher and help me for free.
January 22, 2026
Unprompted review
Exemplary Support: Jack is a Credit to the Ryman Team
I am writing to highlight the incredible service I received from Jack. I experienced a recurring issue with an electrical adapter, but Jack’s handling of the situation was top class! He managed a sub-24-hour replacement, and when a second fault occurred, his promptness and professionalism completely restored my confidence!
It is rare to find an agent who balances speed with such a helpful and friendly attitude, Jack turned a frustrating product experience into a reason for me to stay a loyal Ryman customer! He is an absolute asset to your support team and deserves formal recognition for his work! Thank you so much!
October 17, 2025
Unprompted review
Low quality filing cabinet
The filing cabinet is not of good quality. The locking system is very fragile and locks the drawers unevenly. It also arrived with bumps and indentations.
January 9, 2026
Unprompted review
Reply from Ryman Stationery
Hi there Maria,
Thank you for your review and I am sorry you are unhappy with your new filing cabinet.
We would be more than happy to arrange a refund or replacement. Please can I ask you to contact our Customer Care Team with any images you have of the damage so that we can assist further.
Apologies again,
Jack
Customer Relations Executive
Ryman
Missing printer.
I ordered a printer at Ryman Sunderland. Unfortunately the courier delivered it to an unknown address.
Catherine at Ryman Sunderland went above and beyond to resolve the problem including keeping me fully informed at each stage. I can’t thank her enough for her outstanding customer service.
She is a tremendous ambassador for Ryman.
January 21, 2026
Unprompted review
Received exactly what I ordered
Received exactly what I ordered, in timely fashion and satisfactory packaging.
December 22, 2025
Unprompted review
Customer Care and Timely Response
Update: following Rymans prompt response to my previous review and care towards customers, it has strengthened my trust again. I will try Rymans again in the future. Thank you.
Just to follow up about my previous review. The quality of the prints was great even though it was not what I wanted at the time. The staff were great in store and it was same day printing and cost effective in comparison to other retailers.
January 4, 2026
Unprompted review
Reply from Ryman Stationery
Good morning Shamiza,
Thank you for your review and I am truly sorry to hear this.
As you have stated you have disposed of the order due to the lack of colour print, on this occasion I have manually issued a full refund for your order.
This should clear back to your original method of payment within 5 working days and you should have already received a confirmation email from myself for this transaction.
I do hope this provides a little more trust in our company from you, but if you need anything further, please let us know.
Jack
Customer Relations Executive
Ryman
No complaints at all
Occasionally used Ryman shops over the years but few months ago ordered their collect from home shredding service which went really well & this week I placed an order for home delivery of a large file (115 pages) printed & bound, within 48 hours I had it, no complaints at all, price competitive too, will be my go to for these sort of jobs in addition to purchases in store.
January 20, 2026
Unprompted review
While one box arrived damaged the…
While one box arrived damaged the refund was processed extremely quickly with no fuss. Would order from Ryman again.
January 8, 2026
Unprompted review
Easy to order
Easy to order, kept informed of order progress, friendly and helpful driver, well wrapped parcel and all-round value for money
January 3, 2026
Unprompted review
Print Service: Finish issues.
This is a review of their print service. I uploaded a 600dpi CMYK image to their website for printing as a flyer to be collected in-store.
I followed the instructions as per their website to prepare the file at exact A4 dimensions.
I was not satisfied with the final print, the colours poorly matched the digital files, and had been scaled, meaning the cutting guides I had build into my design were not in the right place. There were artefacts around lettering.
Staff in store where I collected (Harrow St Georges) were friendly. They ask for an hour lead time.
The first version had not been printed double-sided as I had ordered, and they reprinted a replacement right in front of me. They printed a replacement with several minutes.
The replacement suffered the same defects.
If the issues were due to file setup, the guidance did not make those requirements clear to me.
I wanted to gauge whether it was worth printing posters with them, but I am unsatisfied with the quality so shan't be using them for further projects.
December 21, 2025
Unprompted review
Reply from Ryman Stationery
Good Morning Who Guy.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Ryman.
I am very sorry to hear that the print quality did not meet your expectations and that the final flyers did not match your digital file in terms of colour, scale, and clarity. We understand how disappointing this must have been, particularly as you followed the guidance provided on our website and had taken the time to prepare the file correctly.
We are pleased to hear that the staff at our Harrow St Georges store were friendly and that they were able to reprint a replacement quickly when the first print did not match your order. However, we are sorry that the replacement suffered from the same issues and did not resolve the problem.
If the issues were due to file setup, we apologise that our guidance was not clear enough and we will review our instructions to ensure they are more detailed and easier to follow in the future.
As a gesture of goodwill, we have reached out today to action a refund for your order. We hope this helps to resolve the matter and we apologise again for the inconvenience caused.
Thank you again for your feedback and we appreciate you bringing this to our attention.
Have a good day!
Sara - Customer Relations Executive
Ryman
Someone in their warehouse needs to pay attention!
Very poor; ordered 4 x 65 litre Really Useful storage boxes. For some reason, 6 x 35 litre boxes turned up. Not what I ordered or wanted. So couldn't put the Christmas decorations away as planned. Then they arranged to pick up the boxes that I didn't want but apparently couldn't drop off the correct ones at the same time.
That was a week ago and haven't heard about whether the packages have been received or when I will see the refund. Very disappointing.
January 8, 2026
Unprompted review
Reply from Ryman Stationery
Good Afternoon Philip.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Ryman.
We are very sorry to hear about the issues with your order and the inconvenience this has caused, particularly with your Christmas preparations. We understand how frustrating it must be to receive the wrong items and then experience delays in the return and refund process.
Please reach out to our Customer Care team on 0333 0383 330 and they will be able to assist you further. Alternatively, you can raise a case and email us via our website and we will respond within 48 hours. We hope that our Customer Care team can put this right for you as quickly as possible and provide a satisfactory resolution.
We truly appreciate your patience and understanding while we work to resolve this matter. Feedback like yours is very important to us, as it helps us identify areas where we can improve our service and prevent similar issues for other customers in the future.
Have a good day!
Sara - Customer Relations Executive
Ryman
FROM ORDERING ONLINE TO RECEIVING…
FROM ORDERING ONLINE TO RECEIVING DELIVERY OF GOODS EVERYTHING WENT SMOOTHLY
January 10, 2026
Unprompted review
Poor performance this time
Poor performance this time. There were some storage boxes that I ordered were out of stock, and I haven’t had any updates as to when they will arrive.
January 1, 2026
Unprompted review
Reply from Ryman Stationery
Good Afternoon Linda.
I hope you had a lovely weekend!
Thank you for taking the time to share your experience with us here at Ryman.
I am very sorry to hear about the issues you experienced with your order, particularly regarding the storage boxes that were out of stock. We completely understand how frustrating it must be not to have received updates about when they would be available.
Your comments will be shared with our team so that we can review our stock communication processes and explore ways to provide clearer and more timely updates to our customers in the future. We sincerely apologise for the inconvenience this has caused and truly appreciate you bringing this to our attention.
Feedback like yours is invaluable in helping us improve our service and we hope that despite this experience we can provide a smoother and more reliable experience for you in the future.
Wishing you a wonderful day ahead!
Sara - Customer Relations Executive
Ryman
Competitive, Fast and Efficicient
The website was easy to follow and informative and delivery via InPost proved fast and efficient. A good experience all round, especially as I bought my earphones in your sale at a great price.
December 31, 2025
Unprompted review
A good place to shop
I can usually find the things I'm looking for at Rymans. The staff are friendly and helpful.
January 13, 2026
Unprompted review
Staff at Penzance store were useful…
Staff at Penzance store were useful when there was issue with my print
December 22, 2025
Unprompted review
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