Ryman Stationery Reviews 8,144

Staff in store were really polite and helpful, the order process was nice and easy too. A good price too

I recently went in looking for a particuar item which I didn't buy but I did purchase a couple of other items. There was a notice about a discount card, so I joined. This is good news - as we all like a bit of a discount!

Order came quickly and to a high standard but due how the website works the order was incorrect.
You put your options in before uploading the documents.
So I originally put in: B&W, double sided, not bound. I then uploaded my document, a 180 page PDF and decided I actually did want it to be bound.
I went back and selected the bound option, reuploaded the PDF (as it gets rid of it when you go back) and ordered.
What I received was a 180 page document as it was printed on single side.
I discovered that when you go back to make changed to the options, it resets all the previous options you selected. This meant that when I went back to add it being bound, it reset to single side print.
I contacted customer service three times regarding this and was told that they will not offer a resolution as it is my fault. I explained that it is a fault with the ordering form and technically not my mistake but a fault with their ordering forms.
The document cost me £70 and I am now expected to pay another £70 if I want to reorder it double sided (which I had selected in the first place).
Not even so much as offered a discounted rate, or a partial refund, for the current unsuitable item.
Terrible customer service and faulty ordering form.

Apparently internal miscommunication equals the customer is wrong and loses money?

Went in to the Canterbury store on Sunday 8th March and the two girls there were lovely. We explained what we needed the print for, the sizing we needed and they were super excited to use the new printing machine at the store and see it do its work. We left the store and went home. Added the print where it was going and it was very clear the sizing was completely off to what we asked for. Called the store immediately so I can speak to the team members that knew who we were, they said no problem just come back in and we will have it ready for you. I said that’s fine but we won’t be in till next weekend as we both work Monday to Friday, she said no problem she will leave a note for the whole team so they’re all aware of the misprint, and asked us to email the sizing to them with the image again with the subject line “misprint”. We do so right away. We go back on the Saturday thinking the print would be ready for us, to be told that the lady at the till had to get her manager for this who was in the other room - she found the note on the till with our names on and that it was a misprint and went to get the manager. The manager then comes out, says she has not looked into the note that’s been there for 6 days. Fine, no problem, we are more than happy to wait while she looks into it. Asks us where the print was that was incorrect, said that we were just asked to pop in to grab the new print and they’d have it ready for us. She said sorry the lady has been off on holiday who we had spoken to so she’s not done it. Asked us for the receipt as she can’t try printing again or doing a refund, we never had one so we showed the transaction on our phone and she went to the pc and found the transaction and printed the receipt from their end. She said that for a refund to be completed we needed to come back with the misprint, that we had binned as we were told we just needed to pop in to get the new one that would be done. She checked the measurements again and said that the machine they have would have NEVER been able to do the sizing that we asked for, and had always been asking for. That’s fine, if we had been told this initially. It’s also fine, if we were given a refund. She said she needed us to leave and come back so she can speak to the manager (was she not the manager as we had already been told twice she was? Anyway…). She said come back in 15 minutes. We leave and come back, to be told a very robotic answer of once a customer leaves the store, in printing, you are a happy customer and you are not entitled to any refunds once you leave the store. Funny how that wasn’t the case when we were discussing refunds half hour earlier. I also made the very good point of “we didn’t have a tape measure with us so we didn’t know it was wrong till we got home, and called up immediately to speak to the girls” only for her to start talking over me and my husband, say she’s “shaking and can’t speak to two people at once” and that they will not be issuing a refund or doing another print. We left the store as this was already such a waste of time and money. Print was £21.49 and parking was £3.70 for her wasting our time this morning so @rymans get in touch because this is ridiculous. Thanks!

Visited the shop at Shandwick Place in Edinburgh and was served by Iga. She was excellent and extremely helpful.

Recommend store and customer service 👍

Great prompt service. Friendly staff

Polite, friendly and helpful.

Unfortunately, two sets were missing parts. One set was missing a brush, and the other was missing the sharpener's blade. I haven't opened the other set because it was a gift, so I don't know if it's missing anything. But both sets had missing parts.

I bought some cello bags that said they fitted 6x6 cards. They do fit the cards but not if you put an envelope with it which is ridiculous because a card needs an envelope

Always my favorite place to go to! I love buying pens and stationery and Ryman has the best selection and offers. Lovely employees who are always helpful and friendly makes my visits even better 😊

My first experience with this company was an On-Line order with only collection in Chorley Lancashire. I made the mistake of click/collect next day so when I arrived item not in store. I looked at another printer which was in a sale and which I purchased and the staff where very friendly and helpful with cancelling the On-Line order. Staff knowledge of products and advice on products you need for the work you want products for is outstanding. I highly recommend this company for your work needs especially if your a beginner. You will at least learn the various products for your work needs.

I needed to send my iPhone to be repaired. I needed to print a label ( l have no printer)
The two girls in the Ryman stationary shop in Bolton helped me immensely, I really don’t know what I would have done without them. They checked my phone to ensure anything of importance was deleted . They printed the label from my phone to their printer and then sellotaped the label to a Jiffy bag for me, I am truly grateful for their help and they are both a credit to RYMANS.

Easy to navigate website, good range of products, kept informed of delivery dates and items well packaged.

We ordered 3 copies of a court bundle paginated and indexed (120 pages )
On arriving to collect 3 days after I ordered and driving a round trip of 35 miles . We were greated with a single copy ? With the invoice of £265 we paid clearly showing x 3 copies !!!
So I was very alarmed as I needed to post to court for an up coming case and only had 3 days to get it there .
The assistant said sorry only a single copy !
After a brief discussion they told me come back 3 hours later to which I refused and told them call a manager as it’s your fault in the first place .
Then after the call the assistant said I still need the digital copy which I didn’t have so I said remove paper from binder to do 2 more copies as time is running out , but magically he found the copy on the system so I left and had to hang about for an hour before going back and waiting another 10 minutes where another assistant told me she didn’t know where the guy had gone ?
After waiting longer he appeared with the 2 missing copies ……
So all in all very upset and put me behind a couple of hours but through human error it was me personally persisting they call a manager to resolve the problem !
I’d not recommend the service as it’s apparent to me young staff or untrained staff pay no attention to the jobs .
Very frustrating and disappointed
I wasn’t offered anything by way of compensation or loss of time / parking etc

Nick Openshaw

The customer service team were superb with communication and support when I had a problem with a shredder. They resolved the matter quickly and kept me informed every step of the way.

the experience was quick and easy... I took in a used ink cartridge and was able to buy replacement ones.
They had what I needed in stock.... I left the used cartridge with them - to recycle.

So gutted as had high expectations.

Ordered 2 garden table sets. Received confirmation via email, monies taken and was awaiting delivery for 27/02/2026, so as iv seen these sets in other stores I know I like them and the quality is brilliant and as Ryman is reputable that if any issues arose after delivery it would be dealt with.

So to make room for 2 x 6ft of tables and 8 chairs I disposed of my own set, theres no way I could have had these items delivered with my own set out there too.

Today 26/02/2026, received an email which I thought yayy delivery date..only to see its a cancellation of both items as appears their stock levels didnt match up hence shown in stock on line and no stock, so they have refunded me very fast ..my payment method meant I was refunded within 24hrs so thats good.

What I am Really unhappy about apart from not getting my items, gutted is a understatement and frustrated, but it is that I actually replied to their customer service email to me, (its not a no reply one) and my email bounced back to me ,saying delivery address not recognisable etc.

I hate when companies do that, I much prefer if says this is a no reply email, I did look and couldn't see No Reply.

So although they updated me within couple days of order that items are cancelled by them and refunded to me,I now have no garden table or chairs ,the price on the website of items ordered has now doubled back up to what i guess is their normal selling price, though at least now website does now show items as 'Out of stock'.

I know some will say I shouldn't have given mine away until day of delivery but I needed the space to accommodate the 2 new sets due as its large.

Looks like sadly im going to have to look elsewhere though the sets were at a excellent sale price so its even more upsetting that I did not receive them,and yes I know theres way worse things in life to be upset on, lol, but my garden is pretty much my life these days.

So I'm sorry but I have to give 1 star review as a brand new online customer to Ryman im unhappy on the whole first online shopping experience with them, though im glad the refund was so fast and yes I do understand stock levels but as a customer it is still frustrating.

Very helpful & friendly staff. Store always well stocked with good selection of high quality products & some great savings.

My boxes arrived in good time and everything was good.

I was treated quickly and while this with a new member of staff he only need assistance as to how to register the credit to my membership card.