S2AS - Surface 2 Air Sports Reviews 116

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Poor customer experience: Advertised Wakeboard bindings, bought and paid for them, then they said it's no longer available, then waited several days for a refund before I could order elsewhere and t... See more

Company replied

Rated 5 out of 5 stars

Excellent service from angelo. Ordered some snowboard boots online that were slightly too small for me. Received a call from Angelo with advice with accurate advice and an eagerness to genuinely hel... See more

Rated 5 out of 5 stars

Always had a great experience with these guys. Bought various snowboarding and kite surfing gear

Rated 5 out of 5 stars

Ordered a jacket yesterday, arrived today, perfect. I spoke to Angelo at S2AS ho assured me none of the bad parcel carriers are used. Jacket arrived perfectly packed and perfect, as usual. People... See more

Company details

  1. Surf Shop

Written by the company

Shop Kitesurfing, Wakeboarding, Snowboarding, Skiing and Stand up Paddle boarding Gear at great prices from the UK's leading extreme sports retailer S2AS. Worldwide shipping available and free UK mainland shipping over £80


Contact info

  • Station Road 14-16, BH14 8UB, Poole, United Kingdom

  • www.s2as.com

4.2

Great

TrustScore 4 out of 5

116 reviews

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Replied to 16% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good price, great personal service, fast delivery - what more could you want. Will use again.

Having found a used kite on ebay, seen that it was a shop I recognised, I decided to call direct and have a chat. Without being prompted, the kite was pulled out of the loft, bag opened and an honest verbal description of condition was given - used maybe 2-3 times. Order placed direct, and just a couple of days later my kite arrived very well packaged via DPD. Very very happy with my purchase - honestly, I don't think this kite has ever been inflated! S2AS: friendly, knowledgeable, proactively advising and honest. Great prices to boot. Thanks guys - Christmas came early this year

December 3, 2020
Unprompted review
Rated 5 out of 5 stars

Genuinely helpful customer service and rapido delivery!

Would highly recommend S2AS.

I had a few questions regarding some of the wetsuit mittens they had in stock, the team went over and beyond to help me out and make sure I was buying the best ones. I went for some Mystic lobster mitts and they arrived rapido ready for my next session! Will certainly be using them again.

December 3, 2020
Unprompted review
Rated 4 out of 5 stars

Dakine Heli Pro 20L Backback - White

Haven’t tested out the Dakine Heli Pro 20L Ski Backpack yet (that will have to wait until I can go skiing again and not have to self isolate). However, product delivered swiftly, looks good (it was the best value price) and I’ve been given 5% off my next order.

Viley

November 28, 2020
Unprompted review
Rated 5 out of 5 stars

S2AS went over and above for me when I…

S2AS went over and above for me when I ordered my first kite setup. I have never EVER had a company bend over backwards like S2AS have done for me. Both sorting out a fab deal, then being incredibly accommodating with how I wanted to make payment and the post-sales service has also remained phenomenal. I am planning on buying the rest of my kite quiver through S2AS. Top guys with incredible knowledge. Nothing has ever seemed like too much to ask.
I don't often bother to write reviews but I simply cannot sing these guys praises enough. Thank you all for your part in getting me out as a kitesurfer. I'd still be on the beach watching everyone else if it wasn't for you guys.

November 24, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I was desperately seeking a wakeboard that was out of stock everywhere and the team at S2AS managed to secure it for me, with excellent knowledge and communication throughout the process. Once they got the board, it was shipped to me immediately and arrived rapidly. A huge thank you to the team for helping me out. S2AS is definitely worth shopping with!

November 24, 2020
Unprompted review
Rated 5 out of 5 stars

Incredible customer service

This is my second season buying hydrofoil boards and wakeboard packages from Conor at S2AS. I always have so many questions for Conor and his customer service is incredible. His technical knowledge is awesome, the products are great quality and always come quickly. Can’t rate these guys highly enough and look forward to my next season purchases.

November 24, 2020
Unprompted review
Rated 5 out of 5 stars

10/10 would buy again

Bought a Hyperlite Union Wakeboard from these guys and was given amazing advice on which board to go based on my skill and stature, would highly recommend these guys as they’re really friendly and helpful.

November 24, 2020
Unprompted review
Rated 5 out of 5 stars

Try s2as, it is worth it

I have used this shop couple of times, it was always great experience, great product options; good communication and no problems with shipping outside UK

November 23, 2020
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful local sports store

The team at s2as helped me select the right paddle board for me, as well as discussing the financial options available. Will be going back for one for my partner soon. Recommended

November 23, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Best Watersport/Snowsport Biz in the South. Well knowledgeable staff and great customer service!
Cannot recommend highly enough.

November 23, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, super friendly and helpful !!!
I had hard time choosing my new equipment as there are so many options on the market. I have contacted S2AS and received so much help and information from Glenn. He was so friendly and patient with me being undecisive. I really could feel that he is trying to help me find my dream set-up, as oppossed to other shops where I could feel like they are trying to close a sale and get rid of me. After placing my order, I recived everything the next day. I love my new gear !!! Thanks S2AS !!!

November 21, 2020
Unprompted review
S2AS - Surface 2 Air Sports logo

Reply from S2AS - Surface 2 Air Sports

Thank you for the review Joanna, Glenn is a prixed member of staff and I'm happy he got you the equipment that wanted and that you never felt pressured to buy!

Rated 5 out of 5 stars

Glenn who works in S2AS helped me to…

Glenn who works in S2AS helped me to chose my first kitesurfing equipment. It was very important to find a right set up that'll suit my needs, especially for beginners like me. He was very helpful and professional, they've got very competitive prices! This is the service I like, I'd definitely recommend my friends and family to S2AS! They're much better than any other brand in UK. I'll definitely return to upgrade my gear next year!

November 20, 2020
Unprompted review
S2AS - Surface 2 Air Sports logo

Reply from S2AS - Surface 2 Air Sports

Thank you for the feedback Adam, always happy to help get our customers get the right kit for there needs!

Rated 5 out of 5 stars

Fantastic Staff,

Great staff- Really helped me get kitted out for my ski holiday. 100% would recommend them for ski or surf kit.

November 20, 2020
Unprompted review
S2AS - Surface 2 Air Sports logo

Reply from S2AS - Surface 2 Air Sports

Really appreciate the review!

Rated 5 out of 5 stars

Excellent service and very friendly…

Excellent service and very friendly staff. They managed to sort me out with a good deal for a Ronix One Blackout wakeboard as well as source me a wetsuit for my short legs and long arms. Will definitely be using Surface 2 Air again!

November 20, 2020
Unprompted review
S2AS - Surface 2 Air Sports logo

Reply from S2AS - Surface 2 Air Sports

Happy to help! Thanks for the review!

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