I placed an order for some products on August 7 and paid immediately by card. According to their website, the delivery time to my country is 5–7 calendar days. Since the shipment did not arr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went to sacoor brothers again and their shop keepers were very friendly and they helped me find what I wanted. Very good customer support and very good prices
I went to saccoor brothers on friday(17th may 2024)and the salesman soooo very patient and humble,he was very helpful with a smile
I wanted to take a moment to express my gratitude for the outstanding support I received from your customer care team. The level of professionalism, attention to detail, and willingness to assist wa... See more
Company details
Written by the company
Sacoor Brothers is not satisfied with just making apparel. We set out to craft pieces that reflect emotion, aesthetics and a deep appreciation for culture. The end result is seen in timeless pieces rich in history and tradition, yet perfectly modern. Today, Sacoor Brothers is a premium brand, offering ‘defining’ refinement to those who appreciate timeless elegance. What began with a small store in Lisbon has now grown into an internationally recognized brand that invites customers to enjoy a remarkable retail experience with a distinguished spirit of fashion.
Contact info
Penedo Park, Estr. Octávio Pato Armazém 10, 2785-723, São Domingos de Rana, Portugal
- customercare@sacoor.com
- www.sacoorbrothers.com
3.1
Average
31 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
-BE CAREFUL WHEN BUYING ONLINE-
-BE CAREFUL WHEN BUYING ONLINE-
On 6th of April 2022 I made an order online. A few days later I received a parcel that belonged to another customer. I immediately informed Sacoor of the mistake and I had no reply for a few days. I then requested a refund and again, obtained no reply.
Consequently, I submitted a complaint to several Portuguese Consumer rights organisations while at the same time directly contacting the owners (the two Sacoor brothers) and the CEO in Europe. Promises of an instant refund were made but it wasn´t until repeated emails and escalating to other European Consumer Rights organisations that I finally received my refund 20 days later.
Their excuse was the Easter holidays, National holiday, and Paypal not working.
Online commerce is based in trust and reliability. If a customer can purchase 24/7, Public Holidays or not, a professional company should have Customer Care available those times too.
Given this shameful experience, I will not try to buy online again at Sacoor Brothers and I cannot recommend doing so.
I hope they can have an exercise of lessons learnt and be more appreciative of potential customers.
May 3, 2022
Unprompted review
Trustable
They have really good collection of clothing and various other goods,excellent quality and mostly gives sales,the company orginated from portugal.
completely recommend them
January 5, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.