web site was easy to navigate. Bur I also spoke/chatted with a person who provided me with valuable information as I was making my decision regarding which vault door to purchase. At end of my resea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was internet shopping for a large gun safe and luckily stumbled upon Texas Safe and Vault. Better yet, my contact was Konnelly. He took the time to walk me through the best options (through emails... See more
Simon made my experience great! He guided me, advised me, gave me options to my initial inquiry, directed me to Ericka at NationWide Safe Logistics and she was a delight, as well as. She, too, was ver... See more
Great comms in questions about the product at the start. Great advice on moving and information about the product (was pretty quick too for online asking). Great shipping and packaging. Huge heavy... See more
Company details
About Safe & Vault Store.com
Written by the company
SafeandVaultStore.com is the leading online retailer, providing an extensive selection of safes and security solutions tailored to residential and commercial settings, including custom security solutions.
Contact info
101 North University Road, 99206, Spokane Valley, United States
- 800-207-2259
- info@safeandvaultstore.com
- www.safeandvaultstore.com
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Safe and Vault is a great vendor…
Safe and Vault is a great vendor partner. Very responsive to questions about products and ship orders quickly.
September 2, 2025
Excellent customer service
Excellent customer service! They helped me pick exactly what I needed over the phone!
October 20, 2025
Great service
Returning customer several times. Great customer service. I recommend that you talk to them directly about your needs to get recommendation if the product you picked will suit your needs.
October 13, 2025
I spoke to sales rep who was very…
I spoke to sales rep who was very knowledgeable and answered all my questions.
October 13, 2025
Kelly got back to me right away and was…
Kelly got back to me right away and was very helpful.
October 13, 2025
You have a good reputation and the…
You have a good reputation and the people who help them were just that very helpful and polite.
October 10, 2025
Great pricing and very prompt answering…
Great pricing and very prompt answering email questions. Quick and thorough order confirmation follow up.
October 10, 2025
I bought 3 safes from this company I…
I bought 3 safes from this company I had no problems 😊 with the safe and volt company 5 stars ✨️ ✨️ ✨️ ✨️ ✨️ im very happy with this company 😊 thank you
Good customer service
October 10, 2025
Had the product checking out was quick…
Had the product checking out was quick and easy, not like other web sites.
October 9, 2025
Professionalism and clear communication.
Kind people, transferred me to another department right away
October 6, 2025
Website was easy to navigate & very…
Website was easy to navigate & very informative. Checkout was simple and shipping was free. The gun safe travelled across the country & arrived on time & in perfect condition. A++ service in every way .
October 5, 2025
The lock arrived
The lock arrived, we put the battery and it’s not working. We put brand you Duracell battery. Super disappointed and will return the lock . How you shop the item without making use it’s working.
September 30, 2025
Reply from Safe & Vault Store.com
Hi Aziz, I’m sorry to hear the lock didn’t work out of the box, that’s definitely not the experience we want you to have. It looks like our team is already helping you with the return so we can get this taken care of quickly. The lock is tested from the manufacturer, but we’ll pass this along to their QA team as well. Thanks for letting us know, we’ll make sure you’re taken care of.
You handled my refund quickly
You handled my refund quickly. Sorry you were out of the model I wanted
October 2, 2025
Matter of fact answering of my…
Matter of fact answering of my questions.
September 24, 2025
Unprompted review
waited 3 weeks and then I was said its…
waited 3 weeks and then I was said its not in stock
August 1, 2025
Reply from Safe & Vault Store.com
Thank you for sharing your feedback. I completely understand your frustration with the delay. You placed your order on August 1st, and unfortunately, on August 11th, we learned from the manufacturer that the safe was out of stock. We canceled and refunded your order right away, but I realize it was disappointing to wait only to find out it wasn’t available.
We do our best to keep stock information accurate, but sometimes the manufacturer’s updates don’t reach us as quickly as they should. We’re working to improve communication so this doesn’t happen again.
I’d be happy to help recommend similar safes that are in stock and ready to ship if you’d like to find an alternative. Please reach out to us at info@safeandvaultstore.com or call us at 800-207-2259. We want to make this right for you.
SVS does it right!
What made it great was another company couldn't even tell me ahead of time what the shipping charge would be. SVS took care of that with free shipping.
The item arrived quickly and as expected
August 31, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.