Safefoam Reviews 

254
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom cushions, noting that the materials and workmanship surpass expectations. People emphasize that the staff members are extremely knowledgeable, friendly, and always ready to offer valuable advice. Consumers are also delighted by the prompt delivery, efficient communication, and seamless ordering process from start to finish. Many buyers point out that the beautifully finished products fit perfectly and give their old vintage furniture a brand-new look. Reviewers consistently state they would gladly recommend these wonderful products to anyone looking to refresh their home furnishings.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and comfort... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the materials and... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting helpful and knowledgeable... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting an overall excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Safefoam team excelled in the provision of pew cushions for our church. Their advice and support was excellent and allowed the PCC to make fully informed decisions. Once the decision had been made... See more

Company replied

Rated 5 out of 5 stars

I needed a cushion for an Ercol loveseat, I contacted Safefoam and spoke to Joe who was extremely helpful and knowledgeable. I had a fabric sample which we really wanted and was delighted that Safefo... See more

Rated 5 out of 5 stars

I exchanged a few emails with Joe to make sure I ordered the right cushion pad for our Ercol sofa. Once I placed the order, delivery came only 5 days later. The cushion itself is brilliant quality,... See more

Company replied

Rated 5 out of 5 stars

These cushions have been custom made at our request and are for a narrow boat. They will be used not only as seating but when folded flat provide a king size bed The cushions have been expertly... See more

Company replied


Company details

  1. Furniture Store
  2. Antique Furniture Store

Written by the company

After trying for 30 years, we have become one of the leading British companies maufacturing Ercol Replacement Cushions & Covers. We can replace most Ercol Models. In late 2021 Ercol themselves wrote to us to say that they very happy with our company rejuvenating their antique models. We also do lots of church pew cushions all over Britain, from as far South as Cornwall to the Isle of Lewis in the North


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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5.0

All reviews

(254)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Safefoam - you are brilliant!

I dropped off my fabric at Safefoam, after checking there was enough, and expected to pick up in mid-February but collected the 3 seater 'mattress' covers and 203 chair cover on 1st February! It felt like Christmas! I couldn't wait to get home! The cushions and covers are absolutely gorgeous and I m still excitedly showing everyone who comes into my home! And I got a pretty little cushion to go with my new sofa! Brilliant service from such a lovely company with gorgeous staff who were incredibly helpful all along the way. they were recommended to me and I totally recommend them. Thank you Safefoam!

February 1, 2023
Unprompted review
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Reply from Safefoam

Dear Geraldine, Thanks for your brilliant review. Your comments bring smiles to all of our faces especially so, throughout these very cloudy & wet days.

Rated 5 out of 5 stars

Much loved sofas rejuvenated.

Safefoam supplied new cushions and covers for our 2 much loved vintage Ercol Sofa Beds. The whole process from ordering samples onwards was a pleasure. The people I spoke to were all helpful and friendly. I was told to expect delivery in 10-14 days but the arrived in 6. Quality is excellent, fit is perfect. Many thanks

January 31, 2023
Unprompted review
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Reply from Safefoam

Many thanks Chris for your very kind review. Of course we do our best to please and it pleases us as well when customers tell us so!

Rated 5 out of 5 stars

Excellent Service

Really pleased with this company. Did most of the correspondence through email and on the phone to organise my own fabric to be used on some new cushions pads for my Ercol daybed. The team were very responsive and helpful and the service was so quick. Arrived today and the quality is excellent. Would definitely recommend them.

January 18, 2023
Unprompted review
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Reply from Safefoam

Many thanks for your excellent review. Good customers like you help us very much to attract further custom. Helen, who made the covers, is delighted with your comments

Rated 5 out of 5 stars

This was a great experience from the start…

This was a great experience from start to finish. The team at Safefoam were very helpful with our order for new pew cushions and delivered and installed then before Christmas as they had promised. I had made a small measuring mistake on one of the cushions and they took it back and resized it at no extra charge, then couriered it to me after Christmas. Lots of great comments from the congregation and this has transformed our church. Thanks everyone!

December 17, 2022
Unprompted review
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Reply from Safefoam

Many thanks for your kind review Mr Baxter. We found your order very good to complete right from the start. Our drivers said you were most helpful too, because the church isn't easy to find. Reviews like yours help us to find more work, thanks once again. I hear that you found the two drivers outside the village pub, I hope that they hadn't been in it!

Rated 5 out of 5 stars

Safefoam - a follow up

A year ago I posted a review following Safefoam's replacing the cushions on one of our Ercol armchairs.

Since then they have done two more and three back cushions for our Ercol sofa bed. Today we received a new bottom cushion and cover for the now fabric-matching sofa bed.

The company is great to deal with; prompt and helpful in answering questions and sorting out potential problems, and they use a really good courier, which can be an Achilles heel for some companies.

More important, the quality of their work is superb. Their principal seamstress, well, if there is a better one in the UK than Helen we'd be surprised. All the work she and Safefoam have done for us looks great. The cover for the sofa bed is better than the old Ercol one it has replaced, not only because of the new fabric but because Helen has used a longer zip which makes putting it on easier.

There was a little fabric over and Helen made a couple of bolsters for the sofa bed, which we would not have thought of but which make it even more attractive.

If you want quality work at a fair price, you won't do better.

December 16, 2022
Unprompted review
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Reply from Safefoam

Your kind comments have cheered us up no end!. All departments are beaming despite all the gloom of current affairs. We love to hear that our customers are pleased. Many thanks for your excellent review.

Rated 5 out of 5 stars

Brilliant Service and Top Quality Cushions

Safefoam made new cushions and supplied new foam for the vintage Ercol daybed. I can’t praise them more highly for their friendly, fast and knowledgeable service. My cushions look amazing. I would not hesitate to use them again.

December 1, 2022
Unprompted review
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Reply from Safefoam

The last 3 reviews all came at much the same time. We were all pretty fed up with weather and general bad news, now again we all wear the Safefoam smile! Merle you are a pearl!

Rated 5 out of 5 stars

Well-made, well-packed, swift and friendly service!

A really big thank you from a very happy customer. Joe was so approachable and friendly. The cushions and bolsters for my Ercol studio couch were really well-made, well-packed and what a swift service, especially given the time of year. I will certainly be using Safefoam again in the future.

December 12, 2022
Unprompted review
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Reply from Safefoam

Many thanks for your kind review, it makes us all feel that bit better during this awful period of weather, strikes & cost of living crisis. It's all smiles at Safefoam!

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. My Ercol sofa cover was a perfect fit, done in less than two weeks, and the team handled all my questions so quickly and efficiently. They provide a brilliant service for vintage Ercol furniture, and it's very reasonably priced too!

November 15, 2022
Unprompted review
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Reply from Safefoam

Many thanks Kate for such a good review. When times around us are so bad, what a breath of fresh air you bring to us all. I just told our cutter & sewer & she's beaming!

Rated 5 out of 5 stars

I ordered wrong size cushion

I ordered wrong size cushion, sent a picture to Joe and he saw straight away I had quoted the wrong chair number to him. He sent me a picture with the correct number and sent replacement cushion. I cannot praise the company enough. Joe knows his chairs and is so polite and friendly. The quality of both foam and covers is superb. Thank you so much safefoam for saving my chair. I will not hesitate to recommend you to anyone. Mrs Calcutt Bognor Regis.

October 27, 2022
Unprompted review
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Reply from Safefoam

Dear Mrs Calcutt, Many thanks for your very kind review. It cheers up all of us to have comments like this. Thanks also for offering to recommend us to anybody else.

Rated 5 out of 5 stars

Perfect professional service

I had an Ercol 203 chair cushions replaced and covered in fabric I supplied.
I felt I was the customer from hell. I sent multiple emails, made mistakes and asked lots of questions. Every email was dealt with quickly, professionally and kindly. The resulting cushions are great. They were made, dispatched and received incredibly quickly. Thank you.

October 10, 2022
Unprompted review
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Reply from Safefoam

Many thanks for your brilliant & very quick review. You were so quick that I missed it! We're all so glad that you like your cushions.

Rated 5 out of 5 stars

Ercol quality comfort returns

We recently ordered replacement cushions and covers for our ercol suite consisting of 2 chairs (203 and 477), 1 settee (203) and a footstall (341).
We are thrilled with them and the lovely blue woollen fabric looks great. Our emails were all dealt with promptly and Safefoam provided a very quick and efficient service. They are well made and reasonably priced.
Carol

September 21, 2022
Unprompted review
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Reply from Safefoam

Many thanks Carol & Keith for your wonderful review. We're all thrilled that you like your cushions so much. Thanks for taking the time to tell us, & most of all thanks for your substantial order.

Rated 5 out of 5 stars

Excellent

A great and thorough service, with high quality workmanship. The new vibrant cushions have given our Ercol sofa a fresh lease of life. Thank you!

September 27, 2022
Unprompted review
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Reply from Safefoam

Thanks for your kind comments. We all think that it's stunning. Our sewer Susie's in the pink now I told her what you've said! We also like your dog...

Rated 5 out of 5 stars

Fabulous Ercol Dining Seat Cushions and Bench Seat Cushion

We're really delighted with our new Ercol dining chair cushions and bench seat cushion cover. Safefoam offer an excellent service from my first contact, advice on fabric, ordering and then collecting the finished cushions which were ready sooner than I expected.
My cushions are finished to a very high standard, and I would have no hesitation in using Safefoam again, in fact I will be contacting them again shortly for two more cushions 😊

August 30, 2022
Unprompted review
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Reply from Safefoam

Many thanks for your kind review. We're all equally delighted with your brilliant comments. Briefly, we're happy if you're happy.

Rated 5 out of 5 stars

I’m so happy with this company!

I’m so happy with this company. They have made me chair cushions in the past which were great and recently made new cushions for my ercol sofa and footstool. The cushions are amazing quality, the cost is reasonable and the customer care is great. There was a lot of back and forth because they wanted to make sure they got it exactly right. I can’t thank them enough!

September 15, 2022
Unprompted review
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Reply from Safefoam

Many thanks Sian for your excellent review. Helping us this way will certainly guide new customers our way. Our sewer, Izzy, was delighted when I showed her your review, I must tell you that she blushed!

Rated 5 out of 5 stars

Safefoam have made lovely cushions for…

Safefoam have made lovely cushions for my Ercol daybed. They are really helpful, make a beautiful product and deliver on time. Thanks very much

September 13, 2022
Unprompted review
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Reply from Safefoam

Thanks for your kind comments. We're very pleased that you are happy. Your review will help other customers to to us.

Rated 5 out of 5 stars

Delighted with the service from Safefoam

Delighted with the service from enquiring and ordering fabric samples, asking numerous questions, placing order and then receiving the Ercol replacement cushions much quicker than expected.

The cushions are finished to a very high standard and I would have no hesitation in using Safefoam again or recommending to others.

September 5, 2022
Unprompted review
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Reply from Safefoam

Thanks for your kind review. We do our best to help all of our brilliant customers.

Rated 5 out of 5 stars

A really efficient and friendly service…

A really efficient and friendly service with very well priced products. It was easy to order my cushions and I am delighted with the product. My old settee has been totally revived. Customer service was really prompt and helpful regarding delivery tracking. Would definitely recommend.

September 2, 2022
Unprompted review
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Reply from Safefoam

Thanks a lot Kate for your wonderful review. We attempt to please every customer & your comments here may well pursued future customers to come our way, which I think may well be the whole idea of Trustpilot. Many thanks again.

Rated 5 out of 5 stars

Excellent second visit to Safefoam …

This is a second visit to Safefoam and I am as delighted as the first. I was looking to refresh 4 cushion sets on my Windsor 203 chairs. From a Balmoral Heather....Bob sent me samples and I found the perfect one to coordinate with my coastal home ( Duck Egg Suede, trend feel)

So from order to delivery it took 10 days, Bob kept me appraised of progress throughout. The price was great value, quality of materials and finish of a very high standard and customer care first class!

I'll be in touch again for sure and recommend this rare gem of a company without hesitation.

Thanks Safefoam 😊

August 29, 2022
Unprompted review
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Reply from Safefoam

Thankyou very much for your blush maker review. We do our very best to please, and good reviews of your kind, make the whole team smile! The picture you sent for the website is brilliant. We look forward to your next project!

Rated 5 out of 5 stars

Great service and superb cushions

Great service and superb cushions. Joe and the rest of the team were very helpfull and did go the extra mile to help us out. The cushions will live happily ever after in their new home in Norway.

August 24, 2022
Unprompted review
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Reply from Safefoam

Many thanks Jonas for your excellent review. We had actually given up hope of ever dealing with European customers again. Brexit truly boxed us up. We have lots of great Euro customers but we gave up on them since the paperwork required at least a degree in business studies & the transport cost quadrupled! Then along came Jonas who would not take "No" for an answer. He bought 5 x Ercol 334 chair seat & back cushions & he did all the paperwork & arranged a Parcelforce pickup. & look at his review. We might ask him to deal with Europe for us in future. By the way, my Brexit comment is very genuine, whatever did happen to the £350,000,000 on the side of the bus? Nobody ever did say! Our NHS didn't get it, that's for sure.

Rated 5 out of 5 stars

Excellent service and product!!

I cannot recommend this company enough!!! Their customer service is second to none. They really go that extra mile and clearly take pride in their work and the service they provide. The finished product is excellent.

July 29, 2022
Unprompted review
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Reply from Safefoam

Thank you Helen for your most appreciated review. We're very pleased that you like your new cushions and covers. Your kind comments are very welcome and any prospective customers may well decide to choose us for making their Ercol replacement cushions.

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