Safefoam Reviews 

254
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the custom-made cushions and the impressive craftsmanship that successfully revitalizes their vintage furniture. People also emphasize how helpful the team is, providing expert advice and ensuring a smooth, efficient ordering process from start to finish. However, some customers also noted that browsing through fabric options and waiting for samples required a little extra time and patience. Despite this initial waiting period and careful decision-making, consumers were ultimately thrilled and delighted with the beautifully finished products they received. Reviewers mention that communication was consistently good and prompt throughout the entire transaction.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the cushions are beautifully made,... See more

Quality

Clients share positive opinions on quality, highlighting the exceptional craftsmanship and perfect fit of the... See more

Staff

Customers consistently note positive experiences with staff, describing the team as extremely helpful,... See more

Service

Consumers find service to be exceptionally positive from start to finish. Reviewers frequently highlight the... See more

Order

Users describe positive interactions with order, noting that the entire process is smooth and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Safefoam team excelled in the provision of pew cushions for our church. Their advice and support was excellent and allowed the PCC to make fully informed decisions. Once the decision had been made... See more

Company replied

Rated 5 out of 5 stars

I exchanged a few emails with Joe to make sure I ordered the right cushion pad for our Ercol sofa. Once I placed the order, delivery came only 5 days later. The cushion itself is brilliant quality,... See more

Company replied

Rated 5 out of 5 stars

These cushions have been custom made at our request and are for a narrow boat. They will be used not only as seating but when folded flat provide a king size bed The cushions have been expertly... See more

Company replied

Rated 5 out of 5 stars

I recently inherited an Ercol sofa and two armchairs from my parents. The cushions and covers were original, very worn and not to my personal taste. Safefoam created new smart cushions with some beaut... See more

Company replied


Company details

  1. Furniture Store
  2. Antique Furniture Store

Written by the company

After trying for 30 years, we have become one of the leading British companies maufacturing Ercol Replacement Cushions & Covers. We can replace most Ercol Models. In late 2021 Ercol themselves wrote to us to say that they very happy with our company rejuvenating their antique models. We also do lots of church pew cushions all over Britain, from as far South as Cornwall to the Isle of Lewis in the North


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(254)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and very good quality

The customer service was excellent from the get go. They were very helpful in helping us choose the fabric and the turn around in getting the cushions made/ delivered was incredibly quick. Having shopped about a bit, we found that the cushions are good value for money, and of high quality/ durability. I would recommend them.

September 16, 2023
Unprompted review
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Reply from Safefoam

Dear Katrina,

Thank you very much for such a lovely start to a Monday morning! Your review has brought a smile to all our faces. Suzie enjoyed making your covers and is delighted with your comments.

Rated 5 out of 5 stars

Fantastic Company to deal with - highly recommended

Great Company to deal with - they made a new cushion covered in material I supplied for an Ercol Jubilee Chair. The result is fabulous! Very good communication throughout and made and delivered in a couple of days after payment.
Cannot recommend Safefoam too highly
Thank you!

September 8, 2023
Unprompted review
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Reply from Safefoam

Many thanks Lynn for your fantastic review. With comments like yours it really lifts our spirits. Our Izzie loved your fabric and enjoyed working with it. We're all of us delighted that you like the cushion. Please pass on the good word to any Ercol loving friends. Of course Ercol is just one of the many manufacturers whose cushions we often replace.

Rated 5 out of 5 stars

I ordered cushions and covers for an…

I ordered cushions and covers for an Ercol 304 chair and received absolutely brilliant service throughout. From helping me identify my chair model, to ordering-in fabric especially for me direct from Camira after I chose it from swatches, the level of care and effort I received from Safefoam was first class. I'm very happy with the cushions and they have been wonderfully made. I couldn't be happier.

September 5, 2023
Unprompted review
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Reply from Safefoam

Hannah, we are all overwhelmed by your fantastic review. Your cushions were one of the first jobs back from holiday, by Helen. She is well pleased by your comments, as we all are. Many thanks.

Rated 5 out of 5 stars

Excellent service and product quality

Excellent service, over the telephone, by email and in person. An excellent company offering a quality product in every respect. Would highly recommend this company.

August 3, 2023
Unprompted review
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Reply from Safefoam

Many thanks Mr Dudley for your fabulous review. I'm glad you were pleased with your cushions, we all do our best for all of our customers.

Rated 5 out of 5 stars

Custom Pew Cushion

I was absolutely delighted with my custom pew cushion and scatter cushions. The quality of workmanship is excellent and a perfect fit!
Customer service throughout the process was exceptional!

August 1, 2023
Unprompted review
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Reply from Safefoam

Dear customer many thanks for your very kind words. Reviews like yours make us all very happy. Very best wishes to you.

Rated 5 out of 5 stars

Excellent Customer Service from Beginning to End

Really great customer service from beginning to end. Great colour match and quality of cushion. Very practical and comfortable-They have been a popular addition to our Theatre, with most Parents of Littlies choosing to use them when attending our Summer show.

July 24, 2023
Unprompted review
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Reply from Safefoam

Many thanks Jo for your kind review. Our drivers told us that you & your colleagues were more than helpful in the Bowness rain! Your picture of the booster cushions in situ is really good. On the strength of your picture and this Trustpilot review, we may have secured a further order in Cambridge, so even more thanks!

Rated 5 out of 5 stars

Ercol Dining Chairs

Easy process from start to finish. Over the moon with the replacement cushions. Cannot rate the customer service and workmanship highly enough. Joe was a pleasure to speak to and nothing was too much trouble.

June 12, 2023
Unprompted review
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Reply from Safefoam

Thank you Sylvia for your lovely review. It makes us all happy to have good responses like yours. Helen made your new cushions and she's delighted to have pleased you. Joe is also well pleased. Best wishes from all at Safefoam.

Rated 5 out of 5 stars

Top vendor top workmanship

The vendor was patient and very helpful. The seat cushion is fabulous. Beautiful material, finished with piping and well made. Got a complimentary scatter cushion and offcuts of material - very kind and useful. I am thrilled with the item and my Ercol looks SO elegant. Very very pleased.

May 19, 2023
Unprompted review
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Reply from Safefoam

Flattery will get you everywhere Ann! Thanks a lot for your kind review. We're all very very pleased too. You have lifted our spirits!

Rated 5 out of 5 stars

We are absolutely delighted with the…

We are absolutely delighted with the cushions and upholstery from Safe Foam. After buying a very unloved Ercol studio daybed on gumtree we replaced the straps and ordered our replacement cushions and fabric. The customer service was excellent and the delivery prompt. Everything arrived in perfect condition and voilà we now have a very comfortable and stunning piece of furniture that we can use everyday for years to come. I highly recommend Safe Foam. Thank you

May 14, 2023
Unprompted review
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Reply from Safefoam

Thank you Claire for giving us such a good start to the week! Your review is brilliant & much appreciated.

Rated 5 out of 5 stars

The Safefoam team were on the ball right from the start.

The Safefoam team were on the ball right from the start. With their help I identified the make of the Ercol furniture I had bought second hand - a feat in itself. They then took me through the ordering process, arranged collection and shipment and the seamstress made contact to make sure all was just as I was wanted. It was brilliant from start to finish and I can't recommend their customer service and workmanship enough.

April 28, 2023
Unprompted review
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Reply from Safefoam

Dear EF, Thanks for your review. Support like yours is very therapeutic for us all!

Rated 5 out of 5 stars

New look for old Ercol

Fabulous new cushions for my Ercol 252 chair and 341 footstool arrived today, only nine days after placing the order! Great advice and communication from Joe, and the quality of the workmanship is top-notch. I can’t fault the company at all: fab experience from start to finish. Highly recommended if you are looking for affordable, stylish replacement cushions for Ercol.

April 27, 2023
Unprompted review
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Reply from Safefoam

Well done to Mrs Happy Munday, for cheering us all up with your excellent review. Although it's pretty dim outside, we're now all bright & cheerful inside!

Rated 5 out of 5 stars

Great product and customer service

Great value, quick delivery, friendly and helpful staff.

April 13, 2023
Unprompted review
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Reply from Safefoam

Thanks Kerry,
You have scored us high on all points!
Thank you very much for the brilliant photographs you provided. The Evening Blue Ercol Daybed looks fantastic.

Rated 5 out of 5 stars

Brilliant!

Delighted with our new cushions for our Ercol sofa & 2 armchairs. Great service and excellent quality. I inherited the suite a few years ago from my Nana who had bought it in the mid 60s and re-covered it in the 80s. It’s now got a whole new lease of life and it’s like having a piece of her back in the house!

March 24, 2023
Unprompted review
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Reply from Safefoam

Vanessa, Many thanks for your support and excellent review. Our seamstress Izzy, is delighted with your comments.

Rated 5 out of 5 stars

Great service from Safefoam

Great service from Safefoam. Great communication, advice and always delivered on time. Will happily recommend.

March 24, 2023
Unprompted review
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Reply from Safefoam

Katie, thanks a lot for your fantastic review. We're always cheered up no end by reviews of this nature. We're pleased that you like dealing with us. We certainly like dealing with you!

Rated 5 out of 5 stars

As we say in Devon, “Proper Job”!

Safefoam recently provided our Devon church with 81 new pew cushions. As the church and pews are quite old, they are of varying sizes. Safefoam did an amazing job of getting it right. We would welcome the opportunity to recommend them. A job very well done!

March 17, 2023
Unprompted review
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Reply from Safefoam

Dear WEZ,
We are delighted that you chose our company to do your church pews. The driver announced that with our cushions all labelled and each of your pews numbered, it was a doddle of a job to put them all in place. We are all grateful to you & we hope that all the parishioners will now sit in comfort. As we say in Lancashire "we're reet pleased"

Rated 5 out of 5 stars

Speedy and friendly service

I have bought several replacement cushions from Safefoam and the service has always been outstanding. I needed the most recent cushions in a hurry and even though they were not in stock, Joe made sure the foam was cut and sent over in a matter of days. Highly recommended.

March 10, 2023
Unprompted review
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Reply from Safefoam

Lots of gratitude & thanks Debbie for your many repeated orders and now for your lovely review. Trustpilot reviews are a wonderful way of cheering up us all here at Safefoam. We are all very grateful.

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Excellent pre-order advice and service. Delivery better than scheduled. The quality of the new cushions for our Ercol Studio Couch is superb. The density of the foam matches, if not betters, the original supply. The workmanship and material quality of the covers is second to none. Outstanding!

March 11, 2023
Unprompted review
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Reply from Safefoam

We're all blushing here at Safefoam. Your review is so welcome on this very windy Monday morning! Thanks a lot RB & glad you like your Ercol Studio Couch cushions.

Rated 5 out of 5 stars

Outstanding

Outstanding. Over the years Safefoam have made me a series of cushions for various Ercol chairs, a sofa, and a footstool. Recently I needed a speedy response, and quite honestly they have been outstanding. Always friendly human beings on the phone, or by email. Thank you x

March 9, 2023
Unprompted review
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Reply from Safefoam

Many thanks Linda for your kind review. It does us good when a customer like you shows such appreciation for our efforts. We just received your kind gift & we're all licking our lips! Thankyou very much.

Rated 5 out of 5 stars

Thankyou so much for our fantastic…

Thankyou so much for our fantastic cushions for the 2 ercol 203 chairs we have restored. Initially I was sent some samples , I then ordered the covers over the phone and they arrived today - 6 days later! They are gorgeous, exactly what we wanted and finish is great. I would thoroughly recommend them. Many thanks for the great service, Liz

February 16, 2023
Unprompted review
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Reply from Safefoam

Many thanks Liz for your kind comments on this wild and windy Friday. Your review will show prospective purchasers just how our fabulous customers appreciate our efforts to please. We hope that you buy more Ercol models for us to help renovate!

Rated 5 out of 5 stars

Great company

Great company. Would definitely recommend.

February 2, 2023
Unprompted review
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Reply from Safefoam

Many thanks Ahmed for your kind review.
We do our very best to please & when a review like yours comes in, we're over the moon!

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