Safefoam Reviews 

254
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the custom-made cushions and the impressive craftsmanship that successfully revitalizes their vintage furniture. People also emphasize how helpful the team is, providing expert advice and ensuring a smooth, efficient ordering process from start to finish. However, some customers also noted that browsing through fabric options and waiting for samples required a little extra time and patience. Despite this initial waiting period and careful decision-making, consumers were ultimately thrilled and delighted with the beautifully finished products they received. Reviewers mention that communication was consistently good and prompt throughout the entire transaction.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the cushions are beautifully made,... See more

Quality

Clients share positive opinions on quality, highlighting the exceptional craftsmanship and perfect fit of the... See more

Staff

Customers consistently note positive experiences with staff, describing the team as extremely helpful,... See more

Service

Consumers find service to be exceptionally positive from start to finish. Reviewers frequently highlight the... See more

Order

Users describe positive interactions with order, noting that the entire process is smooth and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Safefoam team excelled in the provision of pew cushions for our church. Their advice and support was excellent and allowed the PCC to make fully informed decisions. Once the decision had been made... See more

Company replied

Rated 5 out of 5 stars

I exchanged a few emails with Joe to make sure I ordered the right cushion pad for our Ercol sofa. Once I placed the order, delivery came only 5 days later. The cushion itself is brilliant quality,... See more

Company replied

Rated 5 out of 5 stars

These cushions have been custom made at our request and are for a narrow boat. They will be used not only as seating but when folded flat provide a king size bed The cushions have been expertly... See more

Company replied

Rated 5 out of 5 stars

I recently inherited an Ercol sofa and two armchairs from my parents. The cushions and covers were original, very worn and not to my personal taste. Safefoam created new smart cushions with some beaut... See more

Company replied


Company details

  1. Furniture Store
  2. Antique Furniture Store

Written by the company

After trying for 30 years, we have become one of the leading British companies maufacturing Ercol Replacement Cushions & Covers. We can replace most Ercol Models. In late 2021 Ercol themselves wrote to us to say that they very happy with our company rejuvenating their antique models. We also do lots of church pew cushions all over Britain, from as far South as Cornwall to the Isle of Lewis in the North


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

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No recent history of asking for reviews

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5.0

All reviews

(254)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Ercol Dining Chairs

Very pleased with our new Ercol Dining seat cushions. Nice material and comfortable cushions. Reasonable price and despite being ordered in the run up to December, turn around was quite acceptable

December 7, 2023
Unprompted review
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Reply from Safefoam

Thank you Helen for your kind review. Our Helen who cut and sewed them, liked them too. Seasonal greetings from all at Safefoam.

Rated 5 out of 5 stars

Great quality and service

Second order from Safefoam for seat cushion for my Ercol 477 chair and they did not disappoint! Lovely cushion and fabric to match my daybed. Easy to place order and arrived much quicker than I expected, will no doubt be back for more as my Ercol collection grows!

December 6, 2023
Unprompted review
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Reply from Safefoam

Another repeat order always cheers us all. Many thanks Sarah for your very kind review. Your daybed & 477 will look great in the matching fabric!

Rated 5 out of 5 stars

I can't speak too highly of the work…

I can't speak too highly of the work done for us by Safe Foam. We located the company online and they sent several fabric samples, correctly identified our chair model (we had an Ercol 204 which had thought to be a 203) and made up a set of cushions to the correct and original Ercol specifications. The work was done and delivered quickly, and the result is flawless. Well done to the Safe Foam team!

November 30, 2023
Unprompted review
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Reply from Safefoam

Dear David, We are all highly cheered by your lovely review. Our ever increasing number of new customers is as a result of happy customers like you making great comments like this, so, many thanks.

Rated 5 out of 5 stars

Recently had new cushions for our…

Recently had new cushions for our studio day bed from Safefoam. Excellent workmanship, vast choice of colours/materials and friendly staff. Made in three weeks. Highly recommended.

October 12, 2023
Unprompted review
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Reply from Safefoam

Thanks Stephen for your brilliant review. Sharing your views with others does create our opportunity for new customers, also our Suzie the sewer, was well pleased when I told her!

Rated 5 out of 5 stars

Excellent service and product

I ordered a bench cushion using material that I bought and sent to Safefoam. The service and the personal attention I was given, particularly from Helen, one of the upholsterers was exemplary. The company was easy to contact by phone and email to discuss any queries and requirements. Two cushion covers were made as an extra. There were no problems with packaging and delivery.
I am very pleased with the final product(s).

November 23, 2023
Unprompted review
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Reply from Safefoam

Many thanks Jill for your great review. Thank you also for your brilliant photograph for our website. Helen was very happy with your order and your kind comments.

Rated 5 out of 5 stars

Ercol Renaissance recovered

Just had our new cushions for Ercol Renaissance two seater, chair and footstool delivered and they look fantastic. The suite was originally purchased by my partner’s mum and dad in the 1980s, so lovely to see it refreshed and looking so good. Great service and attention to detail from Safefoam and lovely people!

November 27, 2023
Unprompted review
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Reply from Safefoam

Dear CD,
We're all very happy with your review and our Susie who made your cushions is over the moon with your remarks. She is our specialist Renaissance cutter and sewer and We can always rely on her to do a good job.

Rated 5 out of 5 stars

Delighted with cushion set for Ercol…

Delighted with cushion set for Ercol Day bed. Fantastic service and delivery in 3 days of a beautiful burnt orange set of cushions (Very quick because were in stock). Great quality and perfect fit. Will definitely use again for future ercol cushions.

November 21, 2023
Unprompted review
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Reply from Safefoam

Dear Sarah, Lots of thanks for your kind words. Honestly we all liked it too! We very much appreciate you taking the time to write a review especially at such a busy time. Our Helen was delighted with your comments. Best wishes to you.

Rated 5 out of 5 stars

Great service and product

This is now the second time that I have used Safefoam to refurbish an Ercol studio sofa day bed and now a Ercol 203 chair. The service provided and quality of the product is first class. I will definitely use them again. I just need to find more Ercol chairs to renovate !
Thank you to Joe and Bob who dealt with me.
David M from Folkestone

November 20, 2023
Unprompted review
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Reply from Safefoam

Many thanks David for this fantastic review. Your kind comments help very much to attract new customers. We are all most grateful. Izzy our sewer is blushing with pride!

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service team who made sure that I found a fabric that was the perfect colour to match my room's decor at an affordable price. I was sent various swatches and costings were quickly supplied for my favourites. I was also given lots of advice on how to establish which ercol furniture design I had. This personal touch made a huge difference to the ease and confidence that I had ordering replacement cushions and covers for my ercol sofa and chair. I also got a matching pew cushion, which looks beautiful. Really thrilled with the order. Huge thanks to the Safefoam team.

November 9, 2023
Unprompted review
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Reply from Safefoam

Katy many thanks for your brilliant review. Thanks also for your great pictures. Our driver & mate said how they enjoyed the delivery & what a friendly customer you are! Your pictures are now on our website.

Rated 5 out of 5 stars

Excellent customer service and a great…

Excellent customer service and a great product. really friendly when ordering and helpful. I originally ordered cushions for a sofa and have since ordered again for a chair. Lovely products that functions well. Very prompt delivery too.

November 15, 2023
Unprompted review
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Reply from Safefoam

Dear Holly thanks for this fabulous review, but most of all thanks for coming back to us for this your third order. When a customer repeats an order it's surely a good sign of satisfaction! (not third time lucky!!!) Your Ercol 203 Chair cushions in Charcoal Herringbone will soon be on their way. Thanks again.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. There are real people sitting behind each reply, they are quick, patient, and helpful.

They went a bit extra by agreeing to shop internationally. The sofas are brilliant. They also popped in extra fabric made into a cushion.

Would 100% recommend.

November 14, 2023
Unprompted review
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Reply from Safefoam

Many thanks Louisa for your excellent review. Our staff are most grateful and very much cheered by your comments.

You mentioned our sending the goods to Europe.

Our trouble with European customers since Brexit, is that for each consignment to Europe & Eire it takes our office ages to complete the forms. Our European customers have to pay tax & we have to declare no VAT. We just want to please customers everywhere & thankfully we managed to please you, very best wishes and thanks. The pictures you sent to us are now on our customer comments section (website), they look brilliant.

Rated 5 out of 5 stars

Replacement cushions and bolsters for…

Replacement cushions and bolsters for an Ercol studio couch. Absolutely flawless, Safefoam were so helpful sending me a range of samples and advising on different fabrics. The cushions are perfectly firm and the quality of the covers can’t be beaten. Great value for money, following up with replacements for an Ercol armchair.

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Another fantastic order

This was my third order with Safefoam - their attention to detail and customer service are brilliant. They made me a massive windowseat cushion and cover in my own fabric, and Helen chose the most gorgeous matching fabric for the base, and very cleverly squeezed enough fabric out of my material to cover the top of the cushion - wonderful work! Highly recommend Safefoam.

November 9, 2023
Unprompted review
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Reply from Safefoam

For a further return order, many thanks.
For this very welcome & brilliant review double thanks. We try our best to please our customers and you are proof of this. Helen is over the moon, and sends her very best wishes to you.

Rated 5 out of 5 stars

Safefoam and Ercol a perfect combo

I found Safefoam via an Ercol Furniture Facebook group and I’m very glad I did.
Their cushions and covers were perfect for my chair and beautifully sewn. I’ve just ordered another cushion and would have no hesitation in recommending them to a friend.

November 7, 2023
Unprompted review
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Reply from Safefoam

Dear Richard, Thank you for your wonderful review. I am certain that good reviews like yours attract further customers, and we are most grateful to you. Thanks also for your further order

Rated 5 out of 5 stars

Safefoam were brilliant to deal with

Safefoam were brilliant to deal with, answering questions promptly and giving advice on fabric. I'm delighted with my Ercol chair cushions, which were delivered carefully and are fantastic quality. I recommend this company and would definitely use them again.

November 6, 2023
Unprompted review
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Reply from Safefoam

Wow! Jane thanks very much for your fantastic review. Our Izzie who made your covers, is well pleased & so are the rest of us. Reviews like this certainly attract new customers. I thought your zig zag fabric was brilliant.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, Joe was really helpful and made sure I got exactly what I wanted. I am so happy

November 3, 2023
Unprompted review
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Reply from Safefoam

Many thanks Tessa for your very kind review. Joe is very pleased with your comments. All of our staff benefit when customers are so pleased. + new potential customers are encouraged to trust us with their order for new cushions.

Rated 5 out of 5 stars

New cushion covers

Helen was really helpful in deciding style of chair, and fabric required.
Cushions arrived promptly, made beautifully and fit perfectly.
Really pleased with whole service and have no hesitations recommending their services. Thank you.

July 18, 2023
Unprompted review
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Reply from Safefoam

Heather many thanks for your wonderful review. Our staff are beaming with pride! Our Helen did your job & she is well pleased to be praised like this.

Rated 5 out of 5 stars

Can't rate this company high enough

Can't rate this company high enough! Excellent communication via email while ordering initially a 2 seater Ercol sofa seat cushion and then a couple of months later, 2 Ercol chair seat cushions. These were all well made and look beautiful on my furniture.

October 16, 2023
Unprompted review
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Reply from Safefoam

Blushing is what we seem to do a lot of! Many thanks for your fantastic review. It really helps us a lot & we are most grateful Shirley.

Rated 5 out of 5 stars

Excellent service and product

From initial contact through to delivery I found it an absolute pleasure to deal with the team at Safefoam.
They were happy to accommodate my multiple sample requests and I am extremely pleased with the Ercol settee cushion that arrived today.

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great service and reasonable prices

Great service and reasonable prices - we were delighted with the new cushions for our Ercol sofa.

October 4, 2023
Unprompted review
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Reply from Safefoam

Many thanks Clare for your lovely review. We want to please all of our customers and appreciate you commenting like this. Good comments do well for us in attracting new customers.

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