Safefoam Reviews 

254
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom cushions, noting that the materials and workmanship surpass expectations. People emphasize that the staff members are extremely knowledgeable, friendly, and always ready to offer valuable advice. Consumers are also delighted by the prompt delivery, efficient communication, and seamless ordering process from start to finish. Many buyers point out that the beautifully finished products fit perfectly and give their old vintage furniture a brand-new look. Reviewers consistently state they would gladly recommend these wonderful products to anyone looking to refresh their home furnishings.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and comfort... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the materials and... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting helpful and knowledgeable... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting an overall excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Safefoam team excelled in the provision of pew cushions for our church. Their advice and support was excellent and allowed the PCC to make fully informed decisions. Once the decision had been made... See more

Company replied

Rated 5 out of 5 stars

I needed a cushion for an Ercol loveseat, I contacted Safefoam and spoke to Joe who was extremely helpful and knowledgeable. I had a fabric sample which we really wanted and was delighted that Safefo... See more

Rated 5 out of 5 stars

I exchanged a few emails with Joe to make sure I ordered the right cushion pad for our Ercol sofa. Once I placed the order, delivery came only 5 days later. The cushion itself is brilliant quality,... See more

Company replied

Rated 5 out of 5 stars

These cushions have been custom made at our request and are for a narrow boat. They will be used not only as seating but when folded flat provide a king size bed The cushions have been expertly... See more

Company replied


Company details

  1. Furniture Store
  2. Antique Furniture Store

Written by the company

After trying for 30 years, we have become one of the leading British companies maufacturing Ercol Replacement Cushions & Covers. We can replace most Ercol Models. In late 2021 Ercol themselves wrote to us to say that they very happy with our company rejuvenating their antique models. We also do lots of church pew cushions all over Britain, from as far South as Cornwall to the Isle of Lewis in the North


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(254)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Replacement Ercol 203 Chair Cushions

Safefoam made up a set of replacement cushions (in Dove Grey fabric) for my Ercol 203 chair and the results are way beyond what I could have hoped for. What a beautiful, well made pair of cushions I have received! I found the whole experience from my initial enquiry to receiving the cushions to be brilliant. Communications from the Safefoam team were clear and precise and the whole process from start to finish was quick too. Thanks Safefoam!

April 30, 2024
Unprompted review
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Reply from Safefoam

Wow! Many thanks for your review. Your cushions did look lovely when we sent them from here & we're very pleased that you like them so much. Thanks for taking the time to review us in this way.

Rated 5 out of 5 stars

Always helpful and professional

My dealings with Safefoam from first contact to final placement of order was informative, helpful and friendly. They supplied material samples by return when requested and always in the colour spectrum asked for. They answered all my questions and queries in a clear manner. Time frame from order to delivery was just over one week which was impressive. My seat cushions are lovely and we are very satisfied with our purchase. We will not hesitate to recommend Safefoam to all family and friends and will be happy to us them at any time in the future.

April 15, 2024
Unprompted review
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Reply from Safefoam

Many thanks Trish, for your lovely review. Your 2 Chairmaker's Chairs look superb in the photo you sent of your room. We try our best with all of our customers & we are most grateful when one like you gives us such good support.

Rated 5 out of 5 stars

Ercol 203 cushions

Safefoam made up a set of replacement cushions for my Ercol 203 chair, which I’m absolutely delighted with. The quality, fabric and comfort are all excellent. I asked if the cushions could be made up extra fast because I recently moved house and needed to get the furniture fixed up quickly: Safefoam were able to help me with this, and the overall level of service was outstanding. Highly recommended!

April 19, 2024
Unprompted review
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Reply from Safefoam

David, Very kind of you to give us such a good review. We feel well flattered! The photograph of the Apple Red Ercol 203 is excellent and looks so good on Facebook. Thanks again & best wishes.

Rated 5 out of 5 stars

ERCOL DAY BED AND DINING CHAIR FOAM AND CUSHIONS

GREAT EXPERIENCE FROM START TO FINISH,THANKS JOE.
EXCELLENT JOB DONE BY THE MACHINIST (SORRY DON’T KNOW HER NAME). WOULD HIGHLY RECOMMEND TO ANY ERCOL FAN

April 2, 2024
Unprompted review
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Reply from Safefoam

Many thanks John for your very kind review. Your order gave our Helen a lot of pleasure in creating the scatter cushions you wanted. We took the liberty of photographing your substantial order and we put it on our Website News Section. Reviews like yours help us to get new customers.

Rated 5 out of 5 stars

Studio Couch Cushions

I previously bought a set of cushions for my Ercol studio couch and have been really impressed with the quality and service. It’s so nice to be able to speak to such helpful people, especially Joe. I’ve since ordered a replacement foam for another studio couch seat cover by sending the original cover back to Safefoam who within 24 hours of receiving it had filled it with replacement foam and returned it to me! Amazing service. Highly recommended.

April 5, 2024
Unprompted review
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Reply from Safefoam

Thank you Linda for your 2 recent orders and for your excellent review. It's not very common for a customer to have 2 Ercol Daybeds! We're very pleased that you asked for a mattress cover only, for one of your daybeds. Why? Because we now know for sure that our pattern for the daybed is exactly the same as Ercol's! Big thanks again.

Rated 5 out of 5 stars

Highly recommended, excellent service

Excellent company, offering a friendly and helpful service from the start. Fast response to emails and happy to discuss my queries on the phone. I am more than delighted with the new cushions, and highly recommend this company.
We had an issue with DPD delivering but Safefoam did their absolute best to sort it and were as annoyed as I was!

April 3, 2024
Unprompted review
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Reply from Safefoam

Thanks KL for your excellent review. We're very pleased that you like your Ercol cushions. Apologies on behalf of DPD, they really did let all of us down this time. In the end at least you got what we sent! We're trying again with Parcelforce & hope for better things.

Rated 5 out of 5 stars

Cushion Delivery for Dark Wood Ercol 3 piece

We recently purchased cushions for an Ercol three piece suite and had them delivered to a postal depot in Northern Ireland. The process was seamless and efficient. We are delighted with the quality of the covering and the generous depth to the cushions. The teal colour that we chose looks great against the dark wood. Thanks to Joe who kept us informed at all stages.

March 1, 2024
Unprompted review
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Reply from Safefoam

Thanks a lot Conor for your fabulous review. We only did what you asked! But you solved a problem that has bugged us since Brexit..... We lost all of our treasured customers from Eire because of the excessive charges imposed at both ends of the transaction. From the simple order we had extra charges at this end + a lot of paperwork that us simple cushion makers found too hard to work out. Then our European customers had import duties to pay on top of our prices! Conor solved that for us by providing us with a Northern Ireland delivery address. From there the parcel went off to Eire! I wish we could do that with all of our European customers.
This morning's farming programme announced that the Scottish Salmon Industry has lost a hundred million pounds because of Brexit! We've certainly lost customers. Anyway I digress! Thank you Conor for the Irish customer solution!

Rated 5 out of 5 stars

Professional

Professional, delightful experience. Very quick to respond to all requests.

March 21, 2024
Unprompted review
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Reply from Safefoam

Thank you Simone for your very kind words regarding your recent purchase from Safefoam.
It really boosts all of our feelings when someone like you takes the time out to thank us like this. Very best wishes from us all.

Rated 5 out of 5 stars

Professional, friendly people

Professional, friendly people. Happy to discuss things on the phone. Reply quickly to emails. My Ercol chair cushions are beautiful and the turnaround time for responding to my order was very prompt.. The standard of workmanship is excellent and the prices are very reasonable. I am now in the process of placing another order.

March 19, 2024
Unprompted review
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Reply from Safefoam

Hi Andy, Thanks for your very kind review. We're happy that you liked your Ercol 315. Now looking forward to a further order from you. Showing your appreciation like this fills all of our workers with pride.

Rated 5 out of 5 stars

Beautiful high quality cushions and great service

Safe foam made beautiful cushions for our much-loved Ercol 442 which arrived this week. Great service and quick turnaround (about 2 weeks). They are perfect. The cushions we bought it with originally several years ago were too thin and the fabric poor quality. Theirs are so comfortable and stylish - the fabric is really high quality - so now it looks exactly as it should. Plus thanks to the clever fold at the back, they no longer slip off when you sit on it.
We're looking forwards to enjoying it for many more years to come.

March 9, 2024
Unprompted review
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Reply from Safefoam

Many thanks Nic for your kind review. It's good that you outline this particular Ercol model, the 442. It is a delicate design from Ercol and our Helen has it off to a fine art. She is beaming since your comments. Very best wishes from us all.

Rated 5 out of 5 stars

Excellent Service

Safefoam went above and beyond to ensure that I was pleased with my Ercol cushions. They patiently answered my questions and were kept me informed during the process. The finished items are better than I had dared to hope, and I am very pleased . I have no hesitation in recommending Safefoam .

October 3, 2023
Unprompted review
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Reply from Safefoam

We are all delighted with your review. We all do our best for our customers & when someone takes this trouble to thanks us, we wallow in the glow! (for a while).

Rated 5 out of 5 stars

So happy we found safefoam for our…

So happy we found safefoam for our Ercol sofa and chairs. We received lots of sample fabrics really quickly to choose from in our desired colour range.
Easy to order and lots of communication regarding updates. When they arrived they exceeded our expectations in terms of fit and quality. All covers even zipped for easy washing.

March 1, 2024
Unprompted review
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Reply from Safefoam

Dear Leanne, My apologies for such a long delay in showing our appreciation for your very kind review. The writer has been off the scene for some time! Your kind words have inspired all of us during the awful weather we've had this winter. We also are all happy that you managed to find us too! We do our best for all of our customers and we're thrilled when someone like you shows this amount of appreciation. Best wishes from us all.

Rated 5 out of 5 stars

chair cushions

When I phoned Safefoam I wasn't sure if you perhaps only did Ercol replacement cushions. I was delighted to discover that you are just at a home with any manufacturer. I am very pleased with my four new chair cushions. They look fantastic in my kitchen and are of exceptional quality. The service was fantastic with very friendly staff. I will definetly use Safefoam again in the future.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Initial enquiry about chair model....

After initial enquiry regarding model of chair and how to source webbing, I had service second to none. The seat cushion is SO well made; quality is excellent. I'd recommend this company. Staff are so very helpful. To top it off from ordering the fabric, the cushion was made and delivered within the week.

February 5, 2024
Unprompted review
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Reply from Safefoam

Many thanks for your very kind review. We all thought your cushions & especially your wool fabric were so lovely. Our Helen did a good job, and you've made all of us here feel so contented with your blush making comments! Thanks once more.

Rated 5 out of 5 stars

Fantastic customer service and product

Safefoam have just made me two bespoke cushions for my Ecol chair and footstool. Their customer service is outstanding and second to none. The quality of product is brilliant and I cannot speak too highly about them. The production and delivery was extremely prompt. A firstclass co that I would always recommend and will definitely use again
Amazing!

February 15, 2024
Unprompted review
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Reply from Safefoam

Dear Mike, You have made us all very happy with your lovely review. Thank you also for your brilliant photos which will soon be on the customer comments section of our website. Doing our best for our customers and then getting gratitude like this is really what keeps us going. Thanks for taking the time to send us this fantastic review.
Readers will note that the last two reviews came within a very short time period. Thanks to both of you! We sent out your cushions only a little earlier this week, your prompt reviews are much appreciated.

Rated 5 out of 5 stars

Excellent

Excellent, helpful, expert and friendly service. Thank you very much

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied customer .

Excellent customer service. Safefoam were really helpful in creating a template to make up new cushions for some existing covers. Received back in just a few days and exactly what was needed. Very pleased.

January 17, 2024
Unprompted review
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Reply from Safefoam

Many thanks Helen for your much appreciated review. Making new cushions for customers' covers is how we started over 30 years ago! We are very pleased to do this and grateful when customers show their gratitude. I hope you have many years of comfort.

Rated 5 out of 5 stars

Expert skills and great value

I recently used Safefoam to make some new cushions for an Ercol sofa and armchair. I'm delighted with the results, which have transformed my living room. Great 'old-fashioned' personal service, too. Highly recommended.

January 15, 2024
Unprompted review
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Reply from Safefoam

Many thanks Andrew for your much appreciated review. We're all delighted to hear such good comments. Of course potential customers viewing such reviews are hopefully swayed our way! Thanks also for the pictures you sent which will soon be on the customer comments page on our website.

Rated 5 out of 5 stars

A wonderful service

A wonderful service. Had a long call to discuss what cushions and fabric I needed. Then then team got to work and made brilliant cushions for my Ercol furniture. Would definitely use them again

December 18, 2023
Unprompted review
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Reply from Safefoam

Thanks Simon for your great review. We're all very glad that you are well pleased. Your Timorous Beasties fabric looks brilliant. It's rare that we get their fabric & it's always a pleasure to work with. We've put your lovely pictures on our customer comments section of our Safefoam website. Happy New Year.

Rated 5 out of 5 stars

Outstanding on Price, quality and service

. On reviews,I seldom do more than tick the stars to comment of service. This time the company deserves it operation to be made known to others looking for quality seat /pew cushions.
Buying long foam filled cushions for pews is expensive. Having spent some time looking at various suppliers there are some huge price differences and varying web sites that lure one by quoting low initial prices but then have numerous add-ons.
I chose Safefoam because the company seemed to offer 'up front' prices with no hidden costs and they were highly competitive and claimed -correctly - that most churches use them for pew seat cushions .
Having called the company to discuss the seat foam density of their three types of foam, they immediately sent a sample -- not a few square cm's-but three single cushion sized samples that allowed one to sit on the foam and understand the differences in the densities and prices.
I asked them to suggest the best material colour to match/tone with the chapel carpet J-peg I sent, and swatches arrived with the foam within two days .
The sales team were exceptionally helpful and with a tight deadline, they turned round my pew cushions in under 6 days. An outstanding service all round .The former Methodist chapel is now our private venue where invited guests hold talks etc. followed often by a full 3 or 4 course dinner service in our adjacent Methodist hall which now has a fully fitted kitted and dining room .
I seriously commend safe foam as a good honest company and I would recommend to all. Absolutely delighted with(a) the product quality, (b)their highly competitive pricing and (c) their delivery time. Not often does one hit the jackpot on all three of these criteria .

December 12, 2023
Unprompted review
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Reply from Safefoam

Dear Richard, Thank you very much for your fantastic review. We're so pleased that you like the pew cushions & we hope that your colleagues find them very comfortable. Very best wishes for the Christmas season.

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