Safefoam Reviews 

254
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom cushions, noting that the materials and workmanship surpass expectations. People emphasize that the staff members are extremely knowledgeable, friendly, and always ready to offer valuable advice. Consumers are also delighted by the prompt delivery, efficient communication, and seamless ordering process from start to finish. Many buyers point out that the beautifully finished products fit perfectly and give their old vintage furniture a brand-new look. Reviewers consistently state they would gladly recommend these wonderful products to anyone looking to refresh their home furnishings.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and comfort... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the materials and... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting helpful and knowledgeable... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting an overall excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Safefoam team excelled in the provision of pew cushions for our church. Their advice and support was excellent and allowed the PCC to make fully informed decisions. Once the decision had been made... See more

Company replied

Rated 5 out of 5 stars

I needed a cushion for an Ercol loveseat, I contacted Safefoam and spoke to Joe who was extremely helpful and knowledgeable. I had a fabric sample which we really wanted and was delighted that Safefo... See more

Rated 5 out of 5 stars

I exchanged a few emails with Joe to make sure I ordered the right cushion pad for our Ercol sofa. Once I placed the order, delivery came only 5 days later. The cushion itself is brilliant quality,... See more

Company replied

Rated 5 out of 5 stars

These cushions have been custom made at our request and are for a narrow boat. They will be used not only as seating but when folded flat provide a king size bed The cushions have been expertly... See more

Company replied


Company details

  1. Furniture Store
  2. Antique Furniture Store

Written by the company

After trying for 30 years, we have become one of the leading British companies maufacturing Ercol Replacement Cushions & Covers. We can replace most Ercol Models. In late 2021 Ercol themselves wrote to us to say that they very happy with our company rejuvenating their antique models. We also do lots of church pew cushions all over Britain, from as far South as Cornwall to the Isle of Lewis in the North


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(254)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product and service

I'm thrilled with my new Safefoam Ercol 478 cushion that arrived yesterday (ahead of when I was expecting it). I have recently sanded, revarnished and replaced the webbing on the chair and the cushion has brought it back to life again - it's so comfortable and fits perfectly.
I had brilliant customer service with all my queries via email when I was choosing a fabric and Joe was helpful and reassuring over the phone.
The quality of the product is excellent and I would highly recommend. Thank you!

October 11, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Charlotte, lots of thanks for your kind review. Thanks for taking the time to let us know too. Joe was pleased to have helped & the full team were happy to contribute to your order, cutting, sewing, inspecting and packing. Best wishes.

Rated 5 out of 5 stars

A big thumbs up to The Safefoam Team!

I just wanted to write a review and give a big thumbs up to the Safefoam team. I enquired about purchasing a replacement Ercol seat pad, but wasn't sure about the model. Joe was very helpful and went out of his way to make sure that I had the right seat pad for my chair. Ordering was very easy and delivery was fast. Joe was very friendly to deal with and service was excellent. I would thoroughly recommend using Safefoam.

October 1, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Thank you Jo for your kind words. We pride ourselves on being able to supply most Ercol replacement cushions, all cut by CNC machine, so making them exactly the correct size every time. Your expression of gratitude makes us all happy, especially in this case, Joe!

Rated 5 out of 5 stars

Bob, Joe and Safefoam team

Hi Safefoam team,

During September 2024 you provided new cushions and upholstery for my Ercol Day Bed sofa, Ercol armchair, my granddaughters Ercol rocking chair and my four G-Plan Dining table chairs.

All the upholstery was covered using the Dark Grey Charcoal fabric.

I am absolutely delighted with your work.

All the furniture looks so smart and the sofa and all other chairs are extremely comfortable.

I was very impressed by your customer care, communication and can do attitude.

Bob, it was a pleasure to meet you.

Joe, thanks for going the extra mile.

I am a very happy customer and I would recommend your Company to anyone.

Well done to all at Safefoam.

Many thanks,

Roger

September 14, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Many thanks Roger, for your brilliant review. We were pleased to do the work for you & Helen our main sewer is blushing again, thanks to your comments. Joe was pleased to organise everything for you & we all hope that your furniture gives you much comfort for a long time to come. By the way your grand daughter is the proud owner of an Ercol 428 Rocking Chair. Not a lot of them about! We call it Ercool or Hercool!

Rated 5 out of 5 stars

Recommend without hesitation

We are currently renovating a house and as part of furnishing it we are utilising some inherited ercol furniture. While a bit dark for modern tastes it’s well made furniture that’s built to last and will do the job a lot longer than most things you get nowadays.

But they all had old cushions that were misshaped and at the end of their life. And as for the covers, well let’s just not go there. Ugly would be a compliment and the total package looked awful.

So we started looking for options to replace the cushions and covers accordingly. Safefoam came up a few times on searching the internet with good reviews, and price comparison beat all local options so we decided to try 2 chairs in light grey to contrast the wood and lighten them up. The cushions and covers arrived, fitted perfectly and transformed 2 ugly old chairs to desirable furniture. Our builders were as impressed as we were and stated that they could now see what we saw in them.

Being satisfied off we trotted to get the sofa, another chair, a foot stall and dining chair sorted in light grey too.
Again, great price. Again quick posting. Again great customer service. And again a great product received that has transformed some ugly old furniture to good looking well made pieces.

I would happily recommend safefoam to anybody looking for replacement covers and cushions for ercoll furniture. Using them is a cost effective option to utilise solid well made furniture for decades to come.

We are well aware that eventually we will need to replace covers as life and wear & tear take their toll. Eventually the same will trigger the need with cushions too. And when that happens we know where our first stop will be, it will be back to safefoam for good looking quality replacements.

September 20, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

WOW! We're all blushing here. Many thanks for your fabulous review. It really does cheer us all up when we hear such wonderful comments.

Rated 5 out of 5 stars

Great communication

Great communication, two seat cushions made to fit existing seat covers. Made and dispatched within 2 weeks. Very pleased with the way they fit and they are comfortable too!

September 10, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Thanks for your lovely review which makes us all happy. We also liked your very well made covers. They can be seen on the customer comment section of our website. Your Ercol Renaissance 2 seater settee & chair really do look superb. We use only the best foam available, an industry standard, it's Vitafoam 400 Reflex. Real lasting comfort.

Rated 5 out of 5 stars

Thank you Safefoam…

Safefoam were helpful and courteous from start to finish. Our order was taken and processed very quickly, with the new cushions arriving the very next week. We ordered 3 replacement cushions, which are absolutely perfect, in quality and finish.
Thank you safefoam. Would highly recommend.
Jonathan and Anne Evans

August 30, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Many thanks for your review. We're all pleased that you like your new cushions and the lovely fabric you chose. The Boston Blue is very attractive and looks so well on your Ercol 203's & your 341 footstool. The 203/341 combination is often called the Ercol Chaise Longue. Best wishes to you both from all at Safefoam.

Rated 5 out of 5 stars

We phoned up Safefoam this morning…

We phoned up Safefoam this morning about a foam only purchase for an Ercol chair. We received great advice and when we asked if it was possible to get fast delivery, this too was accommodated.
Later in the day we received a phone call to confirm the Tracking Number.
Overall a very helpful and professional 5 star service!

September 4, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Many thanks Mike for your review.
Mike wanted Ercol 203 chair seat & back foams plus the 341 footstool.
Mike is from Bristol. We sent the items out same day. We always get things out just as soon as possible, so in this case we were able to please another happy customer. We're grateful to Mike for first of all his order & also for taking the trouble to review us! Best wishes from all at Safefoam.

Rated 5 out of 5 stars

Bob you're a star

Bob you're a star! I had a fantastic deal on my set of Ercol Studio Couch cushions and covers. Top notch workmanship, zips and stitching all perfect, foam just the right firmness. Not having done a refurb before I was a little nervous about who to use and did my homework, so only too pleased to find out my hunch to go with Safefoam was correct. Plus you can always trust a runner! Thanks again. :)

August 22, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Phil, many thanks for your brilliant review and of course your purchase. We're all full of admiration here for your skills and efforts. To think that you are going to make the vertical supports for your daybed backrest is something special! We are happy to have helped you by sending patterns of the supports, which reminds me! I have to fix the one I took off, back on again. As the Spencer Davis Group sang some time ago, "Keep on running"! Cheers.

Rated 5 out of 5 stars

What a fantastic company to deal with

What a fantastic company to deal with. Very impressed with the service, especially Jo who I inundated with phone calls and emails. I phoned in my order for cushions and covers for my Ercol daybed on Monday the 22nd of July and they arrived on the he 26th of July!! Very impressed with the speed of the delivery and the quality of the covers.

July 26, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Patricia, Many thanks for your very kind comments. Your Boucle Fabric looked so good on your daybed. It always makes us happy when we get a good review like yours. Very best wishes from all at Safefoam.

Rated 5 out of 5 stars

Fantastic company

What a superb company. Easy to deal with by both phone and email with really prompt reply’s. Nothing was too much trouble, sent out fabric swatches and cushions arrived made from scratch in exactly a week. Superb quality at a reasonable price and exactly what our tired old ercol chairs needed. Would highly recommend and will definitely use again.

July 12, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Thank you very much for your lovely review. It cheers us all & encourages us to please our customers even more!

Rated 5 out of 5 stars

Brilliant workmanship

Safefoam made some cushions for my Ercol chair. Communication was brilliant and the cushions were produced quickly, but workmanship was not compromised, they were beautifully produced.

July 11, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Many thanks Julia for your very kind comments. All of our staff work that bit harder when encouraged like this. Our Suzie did a good job for you & we all liked your cushions.

Rated 5 out of 5 stars

Fantastic customer service

What can I say this company is the best. We had Cushions made for our Ercol Jubliee sofa, we supplied our own fabric and spoke In Depth to Joe one of the team and Helen who made the covers bless her for the cushions. I am delighted with them and they look beautiful. They even went above and beyond with their customer service and made an extra throw to put over in case our cat clawed it. I can’t thank them enough for the Personal service I received. I give this company 5 stars. For services and value for money. Thank you Safefoam there really is people that care out there!

July 11, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Many thanks Donna for your brilliant review. Joe & Helen have skipped off home with smiles on their faces. We're always pleased when customers take the time to review like this. We all do our best to please, & appreciation like this is most welcomed!

Rated 5 out of 5 stars

Gorgeous cushions 5 * service

I have just received my gorgeous cushions from this company, absolutely fantastic. They not only did my Ercol ones, but also custom made a pair for my1920’s Parker Knoll, friendly helpful service from start to finish.

July 11, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Dear Jill we're very pleased that you got your order so quickly. You certainly showed us the best route to Sark! We also enjoyed doing some other manufacturer's chair, in addition to Ercol. Your old Parker Knoll looks like it has a new lease of life now with your choice of Ross fabric. A big thank you for your much appreciated order.

Rated 5 out of 5 stars

Superb service

Superb service! Great quality product, fantastic communication and order delivered in person by Joe! Will definitely be ordering from them again.

July 4, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Sarah, Thanks for your brilliant review. Your purchase of various Jubilee models was much appreciated. We look forward to any further orders from you. Joe enjoyed his big round trip delivering to a few different Scottish customers. he liked all the furniture in your house too!

Rated 5 out of 5 stars

Wow! Expectations totally exceeded

May I just say that i looked on line and read reviews of a few companies before opting for Safefoam.

From my initial call with Joe I received sample materials with 2 days. Following a call with Helen who is obviously an expert in
her field I was sure I wished to proceed. Helen was keen to learn exactly what I
required and told me that if I had the original back cushions for my Ercol chairs that she would refurbish these including the button work front and rear. Music to my ears! My Ercol suite was bought back in 1981 has been well used and then in kept in the attic.
Decided it was too good not to use.
Within a month and at a super price we have just taken delivery of our stunning cushions for the 2 armchairs and the studio couch. Delivery man a delight too. Obviously a well run caring company. I would have no hesitation in recommending them.

June 19, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Hi Lorraine, You made us all very happy here to hear that you are very happy there! Thank you for such a wonderful review. I must also thank you for the brilliant pictures you sent. We're all full of envy for your brilliant room, and your photo with the daybed reflection in your mirror is superb. Our website man says he will put the pictures on our website tomorrow. Joe & Helen are still blushing when they have a further read of your review! Many thanks once again. Stop press, Joe tells me you've just placed an order for Ercol Dining Seats! Thank you.

Rated 5 out of 5 stars

Orthodox Chapel pew cushions delight clergy and congregation

From the first contact up until and including the delivery, Safefoam's service was professional, efficient, prompt and courteous. The skill and excellent workmanship were apparent at every stage. There was a wide choice of materials, colours and style.
Our church members were delighted on arrival yesterday, to see the beautiful new pew cushions, and feel that the whole chapel has been given a newness and freshness, and they are most comfortable too.
The cushions were donated in memory of my late husband, Archpriest John who founded the parish in 2009. He would have been very happy with result. Heartfelt thanks to all the team. I would recommend them to any church.

June 17, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Thank you for your wonderful review. We equally found much pleasure in dealing with you. Our driver reported that the chapel was full of life and colour & so inviting. Good luck with your work & may your chapel thrive in such a beautiful setting as Keswick and district.

Rated 5 out of 5 stars

An absolutely fantastic company

Safefoam are an absolutely lovely company, their customer service is fantastic and their cushions looks great. They answered all our enquires really patiently and were incredibly helpful sending us samples and advising how to navigate fabric options online. Would definately recommend.

June 1, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Many thanks for your top review. We found it a pleasure dealing with you! Your Ercol 203 chair cushions & covers look so good and we've put your picture on our website. Thanks again.

Rated 5 out of 5 stars

Replacement Ercol Chair Cushion Foam Fillings

where do i start - a company that is an absolute pleasure to deal with - old fashioned customer service - [rare these days] from start to finish

this is the 3rd set of ercol cushions i have sent for new foam fillings - these as good as the others at a price that i believe to be more than reasonable for quality that is 100% and more - buy here with absolute confidence that you WILL NOT be dissapoined

May 31, 2024
Unprompted review
Safefoam logo

Reply from Safefoam

Many thanks for your brilliant review. You have equally been a great pleasure to deal with & everyone here is happy that you are so pleased. Thanks again, it was a pleasure to deal with you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look