Safefoam Reviews 

254
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom cushions, noting that the materials and workmanship surpass expectations. People emphasize that the staff members are extremely knowledgeable, friendly, and always ready to offer valuable advice. Consumers are also delighted by the prompt delivery, efficient communication, and seamless ordering process from start to finish. Many buyers point out that the beautifully finished products fit perfectly and give their old vintage furniture a brand-new look. Reviewers consistently state they would gladly recommend these wonderful products to anyone looking to refresh their home furnishings.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and comfort... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the materials and... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting helpful and knowledgeable... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting an overall excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Safefoam team excelled in the provision of pew cushions for our church. Their advice and support was excellent and allowed the PCC to make fully informed decisions. Once the decision had been made... See more

Company replied

Rated 5 out of 5 stars

I needed a cushion for an Ercol loveseat, I contacted Safefoam and spoke to Joe who was extremely helpful and knowledgeable. I had a fabric sample which we really wanted and was delighted that Safefo... See more

Rated 5 out of 5 stars

I exchanged a few emails with Joe to make sure I ordered the right cushion pad for our Ercol sofa. Once I placed the order, delivery came only 5 days later. The cushion itself is brilliant quality,... See more

Company replied

Rated 5 out of 5 stars

These cushions have been custom made at our request and are for a narrow boat. They will be used not only as seating but when folded flat provide a king size bed The cushions have been expertly... See more

Company replied


Company details

  1. Furniture Store
  2. Antique Furniture Store

Written by the company

After trying for 30 years, we have become one of the leading British companies maufacturing Ercol Replacement Cushions & Covers. We can replace most Ercol Models. In late 2021 Ercol themselves wrote to us to say that they very happy with our company rejuvenating their antique models. We also do lots of church pew cushions all over Britain, from as far South as Cornwall to the Isle of Lewis in the North


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(254)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic quality product and service

Absolutely beautiful replacement cushion for my Ercol 2 seater in Mid grey. Looks stunning, great quality and fantastic customer service. Really fast turnaround time too.
Highly recommended

January 28, 2025
Unprompted review
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Reply from Safefoam

It's kind of you Nikki to take the trouble and give us this wonderful review. Your 2 seater 203 one piece cushion was covered in our Camira Citadel Confine FL833. We call it Mid Grey Stitch! It is a hard wearing and good quality fabric. Glad you like it.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. All looks good and the firmness of the base foam is excellent.

Safefoam showed tremendous patience identifying the model of our Ercol sofa to get the right cushions. They also customised a single back cushion to our spec and it looks great. All done at a very reasonable cost. Thank you Joe.

January 15, 2025
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Reply from Safefoam

Dear Pam, Many thanks for your kind review. We enjoyed doing your Ercol 766 3 seater sofa, & especially the way you decided you'd like the one-piece back cushion. Every body here liked it! Best wishes.

Rated 5 out of 5 stars

Exceptional in all respects

It is a rare thing for a company and staff to provide the level of customer service , value and excellence of work I have received from Safefoam.
I ordered new foam cushions for my Ercol Studio couch in an upholstery fabric I sent to them .
From the initial contact Joe came straight back with responses and a very acceptable quote. All queries were answered very promptly.
The fabric is a patterned jacquard velvet so not the easiest to work with. A conversation with Helen who clearly has a wealth of experience and expertise sewing these covers was both informative and reassuring .
I took a long time to decide on the right piping fabric , samples were provided and Helen gave valuable advise .
They arrived yesterday and I could not be more delighted , they are beautifully made and I love the results of the choices I took so long to make.
I was impressed too that extra fabric was returned , which never happens with the online curtain companies.
Thank you so much Joe and Helen for your exceptional service, work and integrity .

January 20, 2025
Unprompted review
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Reply from Safefoam

Blushing is the wrong word. Many thanks for your wonderful review, all at Safefoam are delighted that you have taken the time to review us like this.

Rated 5 out of 5 stars

Dining chair cushions.

Super helpful and turned the job around in record time and even delivered to the door.

January 14, 2025
Unprompted review
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Reply from Safefoam

Thanks a lot Andrew for your kind review. It wasn't a problem to deliver so locally & we're very pleased that you are satisfied.

Rated 5 out of 5 stars

Money very well spent

We are an ancient village church with very tight economic circumstances. We recently raided our very tight resources and the company supplied us with pew cushions to soften our aching church experience!!

We have been absolutely delighted with the company's service and the pew-cushions supplied. The responses from the company's staff were always very helpful and organised us through the process of ensuring that we were assured a perfect product and a perfect fit.

Money very well spent.... we have no hesitation in recommending this company.

December 20, 2024
Unprompted review
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Reply from Safefoam

We are all delighted with your review. Our Suzie is also well pleased with your comments. What a lovely church you have & now the congregation will feel more comfy too!

Rated 5 out of 5 stars

Great service from Joe and the team at…

Great service from Joe and the team at Safefoam. Our large, full ercol renasence suite order was ready on time and the quality is excellent. The support and comunication from picking materiel throgh to collection was second to non. We are really happy with the outcome and glad we chose Safefoam.

December 21, 2024
Unprompted review
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Reply from Safefoam

Our first review of '25, & what a great start. We are all most grateful for your comments. Our Izzie starts blushing as soon as she reads the reviews, Many thanks.

Rated 5 out of 5 stars

Fabulous service

Fabulous service, great communication and beautiful cushions which have turned my Gumtree find, a tired Ercol renaissance sofa into a real statement piece, would definitely recommend this company.

December 9, 2024
Unprompted review
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Reply from Safefoam

Many thanks for your brilliant review. You did really well with your Gumtree find! You chose Ross Fabrics, Raffles Mustard for the covers. Your picture says it all! You chose to have no back cushions, but the big scatters do the trick, and the frame on show on your Ercol Renaissance settee frame looks superb. Thanks again Samantha.

Rated 5 out of 5 stars

Excellent workmanship and customer service

We had replacement covers for our Ercol Renaissance three piece suite. The whole process was very straightforward and the sales team, especially Joe, was very helpful. The covers arrived today and we are delighted with the quality of the material used and the sewing work. It has given our Ercol suite a whole new lease of life. I would definitely recommend this company

December 6, 2024
Unprompted review
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Reply from Safefoam

Many thanks Margaret for your great review. It delights us all when customers take the time to tell of their appreciation. We liked the look of your cushions when we were packing them! Have a lovely Christmas & thanks a lot again.

Rated 5 out of 5 stars

Superb Product by Safefoam

I have recently ordered replacement seat pads from Safefoam for 6 Ercol 365 dining chairs.
I chose 3 colours from the Aquavelvet fabric range in Azure,Fuschia and Orange.
Safefoam were really helpful,friendly and efficient.
I absolutely love ❤️ the new seat pads as they really help to compliment the decor.
I am delighted with the look and craftsmanship.
Thank you to all the Safefoam team.

December 5, 2024
Unprompted review
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Reply from Safefoam

Mandy, for your comments and your brilliant pictures and your dazzling decor and your much appreciated return custom and just about everything! Let's just say that we are more than grateful. Best wishes for Christmas.

Rated 5 out of 5 stars

Perfect Ercol Cushions

I arranged for new cushions and covers for my Ercol 3 seater and 2 Ercol chairs.
The whole process was very smooth, with the team checking the models of the chairs to make sure they made the right cushions.
I arranged to use a different fabric for the covers - that again was very easy to do using their recommended supplier.
I even asked for a couple of ties to help secure the base cushion - which they did for me.
The turnaround time was really short only a few weeks - even at this busy time of year.
The cushions were delivered well packaged and look amazing!
I even had a couple of throw cushions included as a little extra.
I highly recommend SafeFoam for any cushions you may need.

December 5, 2024
Unprompted review
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Reply from Safefoam

Thanks for your kind review and your lovely pictures (now on our website). It's good of you to take time to review at this busy time for everyone. Your fabric choice of Ross, Raffles, Bark is excellent. The Aquavelvet range is outstanding for easy care. Best wishes.

Rated 5 out of 5 stars

An excellent company who are so helpful and friendly.

We are so pleased with the replacement cushions. The Cintique suite looks lovely with them and it has given it a new lease of life. I am so pleased to have a piece of my late Mum and Dad’s furniture to enjoy. I’m sure they would have approved of our choice!
Thank you so much for all your help and advice along the way.

November 28, 2024
Unprompted review
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Reply from Safefoam

Liz, Thanks for your wonderful review. We're very pleased that you have renovated your parents old Cintique furniture, and delighted that you asked us to help with it. I have put your lovely photo on our website, it proves that we don't just do Ercol! Thanks again.

Rated 5 out of 5 stars

Amazing company

Amazing company. Would highly recommend them. Very helpful. Quality top drawer.

November 7, 2024
Unprompted review
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Reply from Safefoam

Thanks Jayne for giving us the chance to renovate your Ercol Renaissance cushions and covers. Thanks also for such a brilliant review.

Rated 5 out of 5 stars

Amazing support from the team at…

Amazing support from the team at Safefoam. Guiding me through thd process if identifying correct model of sofa, choosing fabric and style and accomodating with delivery. Extremely knowledgeable and patient. End result is brilliant. I love the covers. Will definitely be a repeat customer.

June 20, 2024
Unprompted review
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Reply from Safefoam

Thank you for your brilliant blush maker review. We are pleased to help all of our customers and when, like you, they show their thanks, we're all smiles! Best wishes for Christmas.

Rated 5 out of 5 stars

Love it thank you

Really pleased! Amazing customer service throughout and absolutely delighted with the end result. Thank you so much.

November 19, 2024
Unprompted review
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Reply from Safefoam

Zoe, Many thanks for this brilliant review. Thank you also for your fantastic photograph of the vibrant Ross fabric Scala Orange daybed cover we made for you. We were pleased with it, you were pleased with it and lots of other people have already contacted to say how much they like it! We put your picture on the customer comments section of our website, to great effect! Many thanks again.

Rated 5 out of 5 stars

We had a few hiccups along the way but…

We had a few hiccups along the way but the quality of the cushions and the service received more than made up for it all. And, I will be returning for some replacement armchair seat and back cushions after Christmas. Thank you Safefoam.

October 21, 2024
Unprompted review
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Reply from Safefoam

Dear Angelina, There's Hiccups and there's serious stuff! This was a Parcelforce error of some magnitude! Your parcel delivered to a hospital!!! + then Parcelforce taking some extended time sorting it all out! Eventually from your pictures, it seems that no harm was done and your appreciation of your cushions pleased us no end. Thank you.

Rated 5 out of 5 stars

Great service and terrific product

Great service and terrific product. Thank you. Our Ercol Renaissance chairs live up to their name!

November 11, 2024
Unprompted review
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Reply from Safefoam

Henry, Glad you like your cushions and thanks for your kind review.

Rated 5 out of 5 stars

Amazing Service

I would not hesitate in recommending Safefoam for replacement Ercol cushions, in fact I have already done so to a friend! The service from start to finish was very professional the cushion arrived promptly and the finish was excellent- I love it!

November 11, 2024
Unprompted review
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Reply from Safefoam

Dear Caroline, We thrive on recommendations, so we are well pleased that you already told your friend, thank you. We're glad all over that you liked the service that we offer and your comments have brought a smile to all of our faces.

Rated 5 out of 5 stars

Fabulous

Fabulous, we absolutely love our recovered cushions. We will definitely be using SafeFoam again, the quality is superb, the communication is great and nothing is too much trouble 😃

November 6, 2024
Unprompted review
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Reply from Safefoam

Dear Amanda, Many thanks for taking the time to review our work. Your cushions were pleasing to us as well & your comments help us a lot as winter approaches.

Rated 5 out of 5 stars

Great company to deal with

I wouldn’t hesitate in recommending Safefoam for replacement cushions for Ercol furniture. I have just received my new covered cushions for my 203 sofa and they fit perfectly. This is my third order I have placed with the company over the years. Their prices are very competitive and quality of sewing excellent. But most importantly of all is the personal touch when you contact them.

November 5, 2024
Unprompted review
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Reply from Safefoam

Dear Cat, Many thanks for your very kind review. Your very welcome comments cheer us all in this season of mellow fruitfulness! We're very glad that you like your cushions, we thought they looked good before we packed them up!

Rated 5 out of 5 stars

Consistent quality and customer service

This is the second time I’ve ordered custom made cushions for Ercol from this company and I’ve been very happy with the results. My beloved chairs have been given a new lease of life and they look fab. The quality of materials and workmanship is top class, the prices are impossible to beat and I have the sense that, as a customer, I matter to Safefoam.

October 22, 2024
Unprompted review
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Reply from Safefoam

Thank you for your kind review. We're pleased that you sense that you matter to us! For without you and the rest of our customers, there could be no Safefoam!! Thanks again.

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