Comprehensive cover. I have had the policy for several years. I have only one criticism. At renewal, the price goes up, I suppose for two reasons. Increasing age and general 'inflation'. I have a... See more
Company replied
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Review summary
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When I called Saga about moving my insurance to another health provider due to the costs, Georgia clearly explained the options available to me to reduce the monthly costs, instead of me going elsewh... See more
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I’ve just taken out my car insurance with Saga, and so far the experience has been excellent. The whole process was straightforward, the information was clear, and arranging my policy was quick and ea... See more
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Saga Travel Insurance for Seniors is competitive, sadly the price for any senior travel insurance is very high no matter the health of the individual. But at least Saga offers insurance. Their website... See more
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Company details
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45K reviews
Asks customers to review
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Efficient and helpful service.
Responses were comprehensive, timely, and to the point. One of the reasons I chose Saga was because I could speak to real people and didn't have to deal with a bot.
July 21, 2026
Reply from Saga Insurance
Hi Elizabeth,
We're delighted to hear that our responses were comprehensive and timely for you.
We understand the importance of speaking with real people, and we're glad this was a positive aspect of your experience with us.
Kind Regards
James
Flexible and Great Customer Care Svs
I have been with SAGA for some years . Everytime when my renewal is due i always like to someone . And everytime i get through to a Saga Operator whos friendly and very helpful and always do thier very best to get me the best deal and take time to explain everything and make sure i am happy with everything. And i find you dont get that by doing stuff on the App or online .
Thats just my preference. But overal Saga always ha e offered a genuine and flexible serivce .
July 23, 2026
Reply from Saga Insurance
Hello Mr Wright,
We are so pleased to hear about your positive experiences with our team over the years. It's wonderful to know that our operators have consistently been friendly, helpful, and dedicated to finding you the best deals while ensuring your satisfaction.
Thank you for sharing your kind words.
Kind Regards
James
Reply from Saga Insurance
Hello Mr Cox,
We're so glad to hear you found our product easy to use! We appreciate your positive feedback.
Kind Regards
James
Good company
Haveing used saga for a number of years , we find them to be competive and good company to deal with.
July 22, 2026
Reply from Saga Insurance
Good Afternoon,
We are so pleased to hear that you've found us to be competitive and a good company to deal with over the years.
Your loyalty and positive feedback mean a lot to us!
Kind Regards
James
Saga are honest
Saga are honest, clear and good value for money insurance company. I would highly recommend
July 23, 2026
Reply from Saga Insurance
Hi Phillip,
We are so pleased to hear that you find our insurance honest, clear, and good value for money.
Thank you for your wonderful recommendation!
Kind Regards
James
A real human touch
I reportd an accident where my husband was driving my car. He was not a named driver on the policy and had not realised that his own car insurance did not cover him to drive my car. SAGA were unbeleivably understanding and shwed great empathy throughout the experience.
June 13, 2026
Reply from Saga Insurance
Hi William,
We are truly glad to hear that we were able to provide understanding and empathy during a challenging time.
We appreciate you sharing your positive experience with us.
Kind Regards
James
First time using SAGA
First time using SAGA. Found it really easy to navigate around their website and got a super great deal for my holiday insurance. Thank you
July 22, 2026
Reply from Saga Insurance
Hi Emma,
We're so glad you found our website easy to use and secured a great deal on your holiday insurance.
Thank you for choosing us!
Kind Regards
James
Saga car insurance was easy to…
Saga car insurance was easy to navigate, different levels of protection and happy to give reasonable discount for loyal customers
July 23, 2026
Reply from Saga Insurance
Hello Mrs Suckling,
We are so pleased to hear that you found our car insurance quote easy to navigate and appreciate the different levels of protection we offer.
It's wonderful to know that our loyalty discounts are valued.
Kind Regards
James
Reply from Saga Insurance
Hi Joseph,
We're happy to hear that we addressed your concerns effectively.
Thank you for your feedback!
Kind Regards
James
Disgraceful customer service
I insured my elderly mothers car with Saga last February, they would not allow me to proceed without agreeing auto-renewal which is disgusting in itself.
My mother who will be 90 years old when the insurance is next due is now unable to drive due to age and ill health.
I rang to ask them to cancel the auto-renewal as I may be out of the Country when the renewal of her policy is due. It took 15 minutes hanging on the phone listening to awful music only to be told we can't do that until the policy is due. They are the most unhelpful people that I have dealt with.
They are supposed to help the elderly, it is what they sell themself as doing.
They want to take the renewal money from my bank and let me have to battle to get it back
A disgrace
July 23, 2026
Unprompted review
Reply from Saga Insurance
Hi Mike,
Thank you for taking the time to leave your review.
I am very sorry to hear of the difficulties you experienced when trying to cancel the auto-renewal for your mother's policy and the frustration this has caused.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
I feel every confidence in Saga
I feel every confidence in Saga. I feel a valued customer. I am always treated with kindness, courtesy, patience and friendliness. Their prices are very competitive. I can rely on them to always look after me. They are always there when I need them. Always ready to help.
July 23, 2026
Reply from Saga Insurance
We are so happy to hear that you feel valued and confident in our services. We appreciate your kind words about our team's courtesy, patience, and friendliness. It's wonderful to know that our competitive prices and reliable support are meeting your needs. Thank you for your continued trust in us.
Kind regards
Kieron
The 3 year fixed charge is an absolute…
The 3 year fixed charge is an absolute winner. I don’t have to worry about renewal every year
July 23, 2026
Reply from Saga Insurance
We're so glad to hear you appreciate the stability our 3-year fixed charge offers! It's wonderful that it provides you with peace of mind.
Kind regards
Kieron
Reply from Saga Insurance
We are so happy to hear that you found our service very good and helpful. We appreciate your positive feedback!
Kind regards
Kieron
Great service, happy customer!
Great service, really good agent, explained everything clearly, reasonable price too.
July 20, 2026
Reply from Saga Insurance
We are so pleased to hear that you received great service and found our agent to be really good. It's wonderful that everything was explained clearly and that you found the price reasonable. Thank you for your kind feedback!
Kind regards
Kieron
Easy to talk to.
Easy to talk to, l felt at ease with what they were saying and got what I wanted and it was cheaper than my last insurance place.
July 21, 2026
Reply from Saga Insurance
We are so glad to hear that you felt comfortable and understood during your experience with us. It's wonderful to know that we could provide you with what you needed at a better price. Thank you for your feedback!
Kind regards
Kieron
reliable always help where needed plus…trustworthy
reliable always help where needed plus the call centre is in the uk
July 22, 2026
Reply from Saga Insurance
We're so happy to hear that our support has been reliable and helpful for you! We appreciate your kind words.
Kind regards
Kieron
Clear information and good communication
July 20, 2026
Reply from Saga Insurance
We're so glad to hear that our communication and information were clear for you. We truly appreciate your positive feedback!
Kind regards
Kieron
Reply from Saga Insurance
We're delighted you found our quote process quick, easy, and competitive. We appreciate your positive feedback!
Kind regards
Kieron
Great Start With Saga
I’ve just taken out my car insurance with Saga, and so far the experience has been excellent. The whole process was straightforward, the information was clear, and arranging my policy was quick and easy. Everything has gone smoothly, and I’m very pleased with the service I’ve received so far. A great start!
July 19, 2026
Reply from Saga Insurance
We're so happy to hear that your experience with us for your car insurance has been excellent! We appreciate you sharing how straightforward and easy the process was, and we are pleased that everything has gone smoothly for you. Thank you for your positive feedback.
Kind regards
Kieron
Very quick but thorough process.
July 20, 2026
Reply from Saga Insurance
We are so pleased to hear that you found the process to be both quick and thorough. We always strive for efficiency and attention to detail, so your feedback is greatly appreciated!
Kind regards
Kieron
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