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Sailingfast Reviews 797

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TrustScore 5 out of 5

4.9

Sailing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, often noting how quickly their orders arrived, even with standard shipping options. The ordering process is frequently described as straightforward and speedy, contributing to an overall positive experience. Many reviewers highlight the excellent service and the helpful, professional staff, with some specifically commending individual team members for their assistance. However, some customers experienced issues with product compatibility, noting that certain parts did not fit as expected or that product colors did not match their existing items. Additionally, a few people mentioned missing items from their orders or receiving an insufficient quantity of numbered products, leading to the need for reordering.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and... See more

Delivery service

Consumers find delivery service to be excellent, with many reviewers highlighting the super fast and prompt... See more

Product

People report ambiguous experiences with products, with some customers expressing satisfaction with their... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Staff

Customers consistently note positive experiences with staff, highlighting their expertise and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt delivery every time! Placed an order on Sunday, and it was in my hands by Tuesday, even with 2nd class shipping. The part was offered at the most competitive price, and their communication was... See more

Rated 5 out of 5 stars

Couldn’t give them enough stars. I had to return my parcel twice due to the fitment not being as RS stated. They were very understanding and accepting of my issue. With the part not able to fit my a... See more

Rated 5 out of 5 stars

I fly my burgee next to my ‘squirrel’ weather vane over the roof of my garage here in Sheffield. They have a short life as our crows, magpies and jackdaws frequently use them to perch on or peck at!... See more

Company replied

Rated 5 out of 5 stars

Every thing was fine, great numbering etc on my new sail Thank you very much to sailing fast for effective and fast delivery and great communication with me throughout the process.

Company replied

Company details

  1. Sailing Store
  2. Boat Accessories Store
  3. Boat Cover Supplier
  4. Marine Supply Store

Information provided by various external sources

Sailingfast is dedicated to supplying your dinghy spares. We want to make it easy for you to get the best equipment on the market as quickly as possible so you can concentrate on sailing fast!

Contact info

4.9

Excellent

TrustScore 5 out of 5

797 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Communication is key

Placing my order was simple
They even advised me the next day there could be delay did I want to cancel?
I opted to wait, 2 days later I was contacted and told item out for delivery. It arrived with a thank you note Hand written, too.

June 6, 2023
Rated 5 out of 5 stars

Cheery

Cheery, quick to provide answers, great product Knowledge

June 8, 2023
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Reply from Sailingfast

Thanks George, great to see you all at the WASZP Nationals, hope to see you again soon.

Rated 4 out of 5 stars

Really efficient service

Really efficient service, the only problem was the lack of photograph of the part meant it is not the right one.

June 6, 2023
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Reply from Sailingfast

Hi Judith, we spoke on the phone after you left this review, but I never heard back on whether you worked out which bit was the right bit for the boat.
Either way, we are currently working through the RS products because yes, there are a lot of missing photos. It's an ongoing process but hopefully you will see the difference next time you are on the website.
Thanks, Emma

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