Sainsbury's Reviews 

55,398
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 15,027 reviews, most reviewers were somewhat happy with their experience overall. Shoppers frequently mention that the delivery drivers are exceptionally polite, helpful, and consistently arrive on time. Consumers also deeply appreciate the wide range of good quality products available in physical stores and through home delivery, alongside the great financial benefits of collecting Nectar points. Some reviewers were not happy with the short shelf life of fresh produce, noting that vegetables and items like salads often expire very quickly. A few other people also felt that receiving unsuitable product substitutions and encountering occasional stock issues during regular online grocery ordering was quite frustrating.

What people talk about most

Product

Clients share ambiguous opinions on product selection and quality, reflecting a high level of disagreement.... See more

Staff

Customers consistently note ambiguous experiences with staff, often praising delivery drivers as... See more

Delivery service

Consumers find delivery_service to be ambiguous, with highly mixed experiences reported. Many reviewers... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences across different visits. Many... See more

Price

People report ambiguous experiences with price, as views on product costs are heavily divided. Many consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I suppose I’ve been shopping in Sainsbury’s since it opened here in Chislehurst and I feel comfortable shopping here. I recognise many of the staff’s faces and am happy to approach them if I need hel... See more

Rated 4 out of 5 stars

When shopping online, clear website, easy to rebook collection/delivery and good description of items - I click and collect and usually no problems. In store, I don’t find it that easy to find item... See more

Rated 4 out of 5 stars

Farlington, Portsmouth Branch - Lovely friendly helpful staff, pleasant store to wonder around, If they have run out on the shelf, the staff will always look out the back. The Toilets are disgu... See more

Rated 4 out of 5 stars

The people who deliver are very helpful and pleasant hats off to them . I am a wheelchair user and they are great. Sometimes on special offers an item will be missing which means you don’t get the... See more


Company details

  1. Supermarket
  2. Convenience Store
  3. Grocery Delivery Service
  4. Grocery Store
  5. Online Food Ordering Service

About Sainsbury's

Written by the company

We make good food joyful, accessible and affordable for everyone, every day. Offering delicious, great quality food at competitive prices has been at the heart of what we do since our first store opened in 1869. Today, inspiring and delighting our customers with tasty food remains our priority. Sainsbury's App
Why not download the Sainsbury's Groceries app on Android or iOS and start your shop today.

Store Locator
Use our Store Locator to find one of our 600 supermarkets or 800+ convenience stores.

Our Website
Visit Our Website to view all our latest offers, in-season products, and to start your next shop. We also have lots of inspiration on our Recipes pages and a handy Meal Planner to save you time and money when planning your weekly meals.

Our Brands
Our focus on great value food and convenient shopping, whether in-store or online is supported by our brands – Argos, Nectar, Habitat, Tu, Sainsbury's Bank and Smart Charge.

Contact info

3.6

Average

TrustScore 3.5 out of 5

55K reviews

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3.6

All reviews

(55,398)

14,763 reviews in the last 12 months

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Rated 4 out of 5 stars

Hot food counter required

It’s very hard to believe that the hot food counter had been shut down in a Sainsbury’s as large as ours . It’s next to 5 industrial estates and yet hot food is unavailable . When it was it was a poor half hearted affair . Think a valuable source of revenue is being missed

August 19, 2026
Rated 4 out of 5 stars

Shopping Experience

I’ve shopped with Sainsbury’s for many many years and back in the 1980’s there was no online shopping. Having the technology now to do this saves he loads time as I do not like going into busy crowded areas, so this facility is wonderful for me, plus I have always like Sainsbury’s reasonably priced and good quality food.

August 19, 2026
Rated 3 out of 5 stars

Self service Mishap

There are more and more self service kiosks. Recently a marked down product came up as full price on the kiosk. Called the attendant who revised the product. Unbeknown to me until the end of the experience, that the full price item was charged as well as the reduced price. Off to join another queue to have the transaction reversed. The money is still taken from my bank whilst a refund is processed. Bring back the cashiers I say!

August 20, 2026
Rated 5 out of 5 stars

On line delivery

Over 2 years now having on line delivery never any problems, one or two out of stocks now and again but decent substitutions, No late deliveries drivers polite and helpful.

August 19, 2026
Rated 4 out of 5 stars

We are usually very satisfied with both…yes

We are usually very satisfied with both products & service we receive as long term customers shopping weekly in the Leamington store. However not your fault and due to weather conditions we find the veg in poor condition generally, hopefully as the weather becomes more inclement things should improve.

August 20, 2026
Rated 5 out of 5 stars

Shopping delivered on time

Shopping delivered on time. Prompt reminders to confirm delivery time. Items delivered were well picked specifically the vegetables and watermelon.

August 19, 2026

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