Sainsbury's Reviews 

I have had Sainsburys deliver my weekly shop since lockdown and have found their website easy to use, ordering simple and the delivery people all, without fail, helpful, friendly and efficient.

Generally I have no issues ! But please look at bar codes !
Now we have to serve ourselves it’s really awkward that bar codes are placed awkwardly! Cakes , soft fruit and alike have bar codes on the top meaning they can run or get spoiled when flipping for the scan
Also hate the gaggle of staff that heard customers through the self serve tills like sheep !
Points are also off the boil compared to normal ! Really need to up your game !I shop with Sainsbury’s a lot as it’s close to work but I feel it’s loosing its spark.

I thought it quiet odd how everybody looked like Wayne

I love ordering from Sainsbury’s online for delivery

The communication is just right and all the delivery drivers are so good / excellent customer service.

Sainsburys is an excellent company to deal with. I sit in the comfort of my own home and use their simple easily navigated site. My favourites are stored for easy access.
Sainsburys never fail to deliver on time and the delivery drivers are always friendly and helpful.
I will continue to use the excellent service provided by an excellent supermarket.

Had an amazing driver I just moved to my old flat due to a divorce and he took everything up the stairs to my kitchen. Shame goods aren’t chilled. But good delivery 🚚

Always on time. Food good. Drivers excellent. Food sometimes a bit close to use by date.

On time window delivery. Quality of service great delivery driver polite Happy with service 100%.

Lovely bright and roomy store with easy access to everything I need.Great products great prices (especially with my Nectar card!) and very pleasant and helpful staff.My favourite store by far🌟

Wish you didn’t have to “attend “ packing & accounting your own shopping Many times there isn’t an attendee at the check- out aisles and at my age it’s much easier to pack if the goods are dealt with by one of the staff

I like to visit Sainsbury's, Brentwood, early morning when there are few customers so that I am able to shop swiftly and don't need to wait for a self-service check out facility. This I am able to do, hence I am happy. Also, of course, Sainsbury's has always been able to offer products I have on my shopping list - with the exception of broccoli which I was unable to purchase this morning!

Suddenly Being without a car I decided to have a shop online.
Couldn`t fault it. Items with a use by date had a long date. Only one thing they didn`t have so gave me a replacement that cost more money and refunded me the extra cost. Pleasant driver who was very helpful.
Everything was delivered in perfect condition

Drivers are very helpful . Happy to carry shopping into the house. Having my shopping delivered is very helpful, no struggling with heavy bags. Great service

The new Mere Green store is well laid out with a good range of products.
I use the Smart shop handset to put my shopping directly into my bags, reducing the need to queue at tills. Shoppers should beware, however, that Nectar prices shown are not always the reduced price that appears on the set and consequently you will pay the higher price. This happens often enough for me to check every item I scan and then delete and return the product to the shelf. Like many shoppers in a hurry it would be helpful if more staff were available for queries regarding the location of products.

Due to age infirmity, I have started using home delivery rather then shop in store. Very pleased with service, on my first three orders, only one item was a substitute from what I had ordered, the delivery driver pointed this out and I was given the option of accepting substitute or a refund. All deliveries were on time and the staff pleasant and helped in unloading the goods. Overall I am well satisfied.

The till system in the Gallagher park Sainsbury frequently appears chaotic and the self service model understaffed. Manned tills often closed and self service one or two out of action. None of this really feels for the benefit of the consumer

Home deliveries delivered short dated stock and often no milk. When gone to store ( it is only a small store by me) poor choice and missing items. I now shop elsewhere and only pop to Sainsbury’s on occasions.

I have had food delivered since covid. It is very reliable and the drivers are courteous and friendly.

When I come in at7.30am there is never person on the checkout tills.if this does not change soon,I will the trolly and walk out the shop.saving money on staff,will cost you business in the long run.

The delivery was on time driver polite helpful shopping wad fresh reasonably priced. When packing away the puppy training pads were missing but I had been charged. Spoke to customers service they were efficient helpful. My money was refunded and was given apologies. Didn’t take too long to get through and assistant was very good too.