Sainsbury's Reviews 

The delivery was on time driver polite helpful shopping wad fresh reasonably priced. When packing away the puppy training pads were missing but I had been charged. Spoke to customers service they were efficient helpful. My money was refunded and was given apologies. Didn’t take too long to get through and assistant was very good too.

Great, until something goes wrong. The drivers are exceptional, friendly and super helpful - and I always appreciate the quality of the produce, and the ease with which to return things.

My only issue is when something goes wrong - twice I’ve had failed deliveries - there is no help available. The last one was incredibly inconvenient especially, but there is no help available. Not sure why you can’t track the drivers to help with planning and in the event of a delay? Also customer service support in that case is abysmal and doesn’t make you feel like a valued customer at all - just a cog in their machine.

Great Service, quality of produce is perfect. Only down side is some produce has a very shorter life. These were rejected, as they were use today or tomorrow. This isn't the first time has happened not the perfect experience as expected, especially paying the full price.

I popped into the Richmond, Surreyearlier today, gents toilets were disgusting. Both urinals were out of action and the only working toilet had no toilet paper? Pretty sure it had not been cleaned for days!

The clothing range is excellent and you can often pick up a bargain in the reduced section.
Food quality is also good but they often leave it very late to reduce the out of date items such as bread etc. so I would imagine a lot gets thrown away, which is very wasteful.

I had a call after my delivery slot was due to be delivered to say there was an issue with the driver and I had to call to reschedule a slot but was assured I would get an early slot the next day. I called the helpline to be told the earliest time slot was a 4 hour window from 5-9pm instead of our usual 1 hour time slot. I explained that my parents are both 91 and unwell, and so as vulnerable adults needed an urgent delivery. Unfortunately the call handler was unable to offer a suitable slot and was unable to put me through to a manager. Very disappointing!

All meat, all the ready meals went out of date within two days of delivery

I went to buy my usual three bottles of Liebfraumilch in Sainsbury’s on 13/8/26 and found they had been labelled as NEW Liebfraumilch in exactly the same bottles exactly the same size etc but had had gone up by 20p a bottle!! Come on Sainsbury’s why are you ripping people off here?!

I use the Sainsburys in the Westgate Oxford nearly every morning on the way to work
The staff are fantastic always go the extra mile to say good morning and always ready to help which is very rare these days.
The Necter points system is really good as soon as you shop you are notified straight away of your bonus points and discounts.
Also the price match with Aldi is very good.

Used sainsburys online shopping after a recent operation. Loved it, lovely driver, early delivery and no substitute or errors.... used a great money off voucher too. Used to use sainsburys a lot, became too expensive, however I will start using again now. Nectar savings are sometimes amazing too 👏👏

Over the last 6 months perhaps longer whenever on different days of the week I have been very disappointed
There are many everyday items unavailable from veg to bakery items.
When shelves are being replenished ther are at least 3/4 staff members in the aisle with one or a number of trolleys and they are more intent on their topic of conversation. Customer service is not something that is even considered
In fact customers are in the way so perhaps consider restocking out of opening hours. The same applies to the staff who are completing on line orders
Sometimes you can get around the store for trolleys that are not in use by a walk in customers. I hardly recognise Sainsbury’s anymore

I have recently started shopping at Sainsbury's more due to the personal special offers they have! Unfortunately there seems to be quite a lot now that they do not have the special offers in stock! Sort of a waste of my time not only do I not get the goods but I have to go elsewhere to get it!

I have a weekly delivery from Sainsburys and without fail I have found the delivery team helpful, friendly and professional.
They bring my shop into the house which I much appreciate.

I used to do my big shop every week at Sainsbury's
Recently I have notice trying to get fresh bread, rolls almost impossible, the shelves barely have any stock, the stock they do have, have 1 or 2 days best before date, not good.

Shop was fine.
Staff helpful, easy to find what was needed.
Car park is ridiculous, completely blocked along each aisle, probably due to new road layout and cycle paths being built which blocks the roundabout at the Sainsbury’s car park exit. Took 18 minutes to get out of the car park.

I got what I came for. Smart shop made it quick and easy. But the smartshop code to scan was concealed behind clutter and I had to ask a store person where it was!!

Find use by dates very near on lots items .flowers i had went in garden bin should never have left shop. Used to be excellent not these days. Delivery time usually good sometimes early can.get slots much easier these days

Good range of products,clean uncluttered stores and great range of clothing at competitive prices

The staff at Shorehead are all extremely helpful, nothing is too much trouble, the store is well stocked so if I need anything for a recipe I can usually find it, prices are in line with everywhere else, yes they have gone up but there are many benefits to tge Nectar card that help to keep costs down

Almost everything was great but sometimes bread and other perishable items have a short date. But quality is usually very good