Sainsbury's Money Reviews 

17,322
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 481 reviews, reviewers had a great experience with this company. Customers frequently mention that setting up new insurance policies is quick, simple, and remarkably easy to understand from start to finish. People also genuinely appreciate the highly competitive prices offered across various plans, alongside the transparent paperwork that makes the whole process smooth. Many consumers feel a strong sense of peace of mind knowing they are well covered without encountering any unnecessary hurdles during their initial onboarding experience. However, some people mentioned experiencing frustrating delays and long wait times when trying to process and finalize their claims. Reviewers also noted unexpected difficulties with claim rejections and reaching support teams through phone options when urgent assistance was needed.

What people talk about most

Price

Clients share positive opinions on price, highlighting that the rates are very competitive and affordable.... See more

Service

Customers had ambiguous experiences with service, reflecting sharply contrasting views. Reviewers frequently... See more

Claim

Reviewers mention ambiguous feedback about claim experiences, with experiences varying widely among... See more

User experience

Consumers find user experience to be positive, highlighting how simple the website is to navigate and how... See more

Customer service

Customers consistently note ambiguous experiences with customer service, marked by high disagreement. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The paperwork is easy to understand and the process clear. I found the staff very helpful at all stages, particularly when I had an issue of my own doing.

Rated 5 out of 5 stars

Was dreading searching for and renewing my dogs insurance. Have to say Sainsburys Bank web page was so easy to negotiate everything easy to understand and with my nectar card discount more affordable... See more

Rated 5 out of 5 stars

I had a problem setting up. Lady called Catherine on the Call Centre Line was more than helpful and I was able to complete the transaction very easily. Cancelled my existing Insurance Provider as Sain... See more

Rated 5 out of 5 stars

After being delayed in Vietnam due to the middle east crisis and our insurance running out I contacted customer services who extended our policy until we returned. This took away the worry we were al... See more


Company details

  1. Bank

About Sainsbury's Money

Written by the company

Sainsbury’s Money helps you make the most of your money, every day. We offer a range of simple, straightforward financial products - working with trusted partners to bring you the support you need to protect, save and plan ahead. for pets, travel, and life.

Visit Sainsbury's Money

Contact info

4.2

Great

TrustScore 4 out of 5

17K reviews

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4.2

All reviews

(17,322)

372 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to organise at a good price

This is the second time I’ve used Sainsbury’s Travel Insurance. It was easy to organise and a good price. Fortunately I haven’t needed to make a claim so I can’t comment further

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem setting up

I had a problem setting up. Lady called Catherine on the Call Centre Line was more than helpful and I was able to complete the transaction very easily. Cancelled my existing Insurance Provider as Sainsbury's 10K Lifetime Cover was far better for a lower monthly premium👍

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Very reasonably priced, very friendly and extremely good at checking that everything was going to plan , before, during and after our holiday.
I would strongly recommend 👍

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Wish I could give zero stars!

Wish I could give zero stars! Holiday was cancelled due to storms in location where I was travelling as a result of storms (red alert). I had contacted Sainsbury's and no reply. Instead I'm getting bots saying we hope you had a good trip?

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Registering

I was unable to register my details to get my on line travel insurance.before I travelled I rang up to see if I could have postal documents. and was told Sainsburys Travel do not do this service anymore.
I had an accident in the time I was away fortunately only the EHIC card was needed. Had I needed insurance I would have been stuck as I couldn’t access it!
I would not use Sainsburys travel insurance again.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Made me take out a new policy despite having comprehensive annual multi trip. Charlatans.

I have multi trip global travel insurance at significant cost. I called to check I was covered for Antarctica and particularly extraction though because of changed risk realised I may have an extra premium to pay. I was shocked to find this trip was not covered at all and I had to take out a completely new policy. Needless to say I won’t be renewing my annual multi trip policy with these typical insurance charlatans.

January 15, 2026
Unprompted review
Rated 2 out of 5 stars

Travel Card.

Travel Card.

Its useful, but the tap to pay doesn't work at all, in places like NYC a lot of places are tap only - No option to enter pin, which stuffed us up a few times.

Complaints Team just say "We've now resolved your complaint so this complaint is now closed"

So it's a hassle to have to keep reopening it as irrelevant of their ability to keep closing it, there is still an issue

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

1st time using

1st time using, claim was easy and paid very quickly. Made a stressful situation much easier. Would recommend

January 16, 2026
Unprompted review

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