I had a mini saw stopped working after a year and received the following response “our warranty period is 1 year. This order has exceeded the warranty period, and we no longer provide after-sales su... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a follow up review to two previous submissions, regarding an order for the Sakertool Brush Cutter. This gardening tool arrived without the two batteries included in the initial order. In fair... See more
Company replied
I ordered a screw extractor from Sakertool and it arrived in 2 weeks in perfect condition! I was expecting it to take much longer but I was pleasantly surprised to see it on my doorstep so quickly. I... See more
Company replied
Sakertool makes DIY work much easier. The mini chainsaw is compact, powerful, and perfect for quick garden cutting tasks. Highly recommended!
Company replied
Company details
Written by the company
Products for Measuring and Marking, Cutting, Joining, Clamping, Routing, Hardware Installation, Workspace Storage and Organization, Education and Apparel
Contact info
M6DC, Cannock, Cley Road, Kingswood Lakeside, Cannock, Staffordshire, WS11 8AA, United Kingdom
- 442038072298
- www.sakertool.co.uk
2.3
Poor
2K reviews
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love Sakertool I have been an…
I love Sakertool I have been an aerospace buyer and I can always go to Sakertool. And know that they will take care of my needs. The process is so simple and quick and I love it. Thank you for all you do I truly appreciate it.
February 20, 2026
Unprompted review
Reply from Sakertool
Dear customer,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
The woman who took my order was very…
The woman who took my order was very kind, helpful and patient! Thank you.
February 2, 2026
Unprompted review
Reply from Sakertool
Dear Jack,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Great quantities
Great quantities, and huge varieties, at reasonable prices and incredibly fast shipping. Always a great company, just keeps getting better and better. They are my only source. I've never had occasion to go elsewhere.
February 17, 2026
Unprompted review
Reply from Sakertool
Dear Arabella,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
I'm very pleased with availability
I'm very pleased with availability, shipment times and most of all I really like the multi function pipe wrench.
February 12, 2026
Unprompted review
Reply from Sakertool
Dear Miles,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Do not recommend
Didn’t realise this order had been ordered,immediately emailed for cancellation and refund ,got the standard dribble,nothing since .. I need my refund asap .. Sent countless emails , even phone calls to recorded dribble too ..
February 21, 2026
Unprompted review
Reply from Sakertool
Dear customer,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
Lack of customer service.
As with many other customers the issues with this company are with customer service being non-existent. Having recieved a video door bell with the incorrect charging lead I emailed Sakertool and immediately had a standard generic reply. Since then I have sent 2 more emails and have heard nothing back. I even added the "Celia" email address to my last email as this have been mentioned on here previously.
Really disappointed with the lack of follow up.
February 19, 2026
Unprompted review
Reply from Sakertool
Dear Rick,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has directly contacted you via email, please check your mailbox. Thank you for your patience.
Saker Support Team
My order was processed
My order was processed, and the item delivered within a short time. I am very pleased with the service provided.
February 19, 2026
Unprompted review
Reply from Sakertool
Dear customer,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Always great...very quick shipping and…
Always great...very quick shipping and the product is high quality and as advertised.
February 11, 2026
Unprompted review
Reply from Sakertool
Dear Dustin,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Sakertool is quickly becoming our go to…
Sakertool is quickly becoming our go to for all hard to find materials.
February 3, 2026
Unprompted review
Reply from Sakertool
Dear Rowan,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
On receiving shipment of original…
On receiving shipment of original order. The package was torn and the item missing. Sakertool customer service was fantistic on providing a solution and getting another item shipped out promptly. Thank you for your assistance.
February 10, 2026
Unprompted review
Reply from Sakertool
Dear Alina,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
I appreciateSakertool for the large…
I appreciateSakertool for the large variety of tools they have and the quick shipment. Each order has been delivered quickly and correct. A really great company.
February 15, 2026
Unprompted review
Reply from Sakertool
Dear Diego,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
I received my order promptly and the…
I received my order promptly and the specially screw extractor product was exactly as ordered. Price was reasonable.
February 1, 2026
Unprompted review
Reply from Sakertool
Dear Anna,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Placed an order 3 weeks ago have had no…
Placed an order 3 weeks ago have had no confirmation have emailed numerous times for update nothing going through process for refund
February 12, 2026
Unprompted review
Reply from Sakertool
Dear Philip,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Great product choices & availability
Great product choices & availability. Very user friendly.
February 19, 2026
Unprompted review
Reply from Sakertool
Dear Jake,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Excellent
Excellent. Needed a specific chainsaw in a specific size for a class. Got it well in time.
February 18, 2026
Unprompted review
Reply from Sakertool
Dear Villiam,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
I ordered three different tools and…
I ordered three different tools and they were all sent quickly with hardy packaging. The produce was exactly what I needed and in great shape.
February 16, 2026
Unprompted review
Reply from Sakertool
Dear Mascon,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Sakertool is a great source for all my…
Sakertool is a great source for all my material needs. Easy to order and fast delivery.
January 21, 2026
Unprompted review
Reply from Sakertool
Dear Joni,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Absolutely RUBBISH
Absolutely RUBBISH - Just a shame you can’t score ZERO stars.
Sent the wrong product. Sent 7 emails with no response. Gone to our bank to get a charge back.
February 20, 2026
Unprompted review
Reply from Sakertool
Dear Frank,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
CD players
Over a week ago I took advantage of an offer on CD players. The company is very efficient, at removing money from my account. I have been in touch with company and at this stage it would be useful to have any delivery information.
February 15, 2026
Unprompted review
Reply from Sakertool
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Saker Support Team
Always easy and always delivered in a…
Always easy and always delivered in a timely manner.
February 16, 2026
Unprompted review
Reply from Sakertool
Dear Growen,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
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