I had a mini saw stopped working after a year and received the following response “our warranty period is 1 year. This order has exceeded the warranty period, and we no longer provide after-sales su... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This is a follow up review to two previous submissions, regarding an order for the Sakertool Brush Cutter. This gardening tool arrived without the two batteries included in the initial order. In fair... See more
Company replied
I ordered a screw extractor from Sakertool and it arrived in 2 weeks in perfect condition! I was expecting it to take much longer but I was pleasantly surprised to see it on my doorstep so quickly. I... See more
Company replied
Sakertool makes DIY work much easier. The mini chainsaw is compact, powerful, and perfect for quick garden cutting tasks. Highly recommended!
Company replied
Company details
Written by the company
Products for Measuring and Marking, Cutting, Joining, Clamping, Routing, Hardware Installation, Workspace Storage and Organization, Education and Apparel
Contact info
M6DC, Cannock, Cley Road, Kingswood Lakeside, Cannock, Staffordshire, WS11 8AA, United Kingdom
- 442038072298
- www.sakertool.co.uk
2.3
Poor
2K reviews
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No steam cleaner and no money returned
I placed an order 4 weeks ago for a Steam Cleaner, the money left my account the same day .
4 weeks on , several email chase ups to "Customer Servies" requesting updates or my money returned .... and still nothing
Appaling customer service ... I would like my money returned !
January 31, 2026
Unprompted review
Reply from Sakertool
Dear Tracy,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
I easily found the chainsaw chain…
I easily found the chainsaw chain sharpening jig, and easily ordered them!
January 14, 2026
Unprompted review
Reply from Sakertool
Dear Mishial,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Quick delivery and everything was…
Quick delivery and everything was correct. I wouldn’t hesitate to order again.
February 15, 2026
Unprompted review
Reply from Sakertool
Dear Matthew,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
I placed this order during the holiday…
I placed this order during the holiday season, and it arrived almost the very next day. The delivery speed was incredible.
February 16, 2026
Unprompted review
Reply from Sakertool
Dear Daniel,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Great pricing and fast delivery
Great pricing and fast delivery. My go to people for my small projects.
February 17, 2026
Unprompted review
Reply from Sakertool
Dear Tristan,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Excellent variety of tools
Excellent variety of tools. Easy to order online. Very good prices. Repeat customer, for sure.
February 20, 2026
Unprompted review
Reply from Sakertool
Dear ethanlogan,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Great price and the service when I…
Great price and the service when I picked up was excellent! I'll be back.
February 9, 2026
Unprompted review
Reply from Sakertool
Dear Isolde,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Huge inventory of tools
Huge inventory of tools. Online purchasing is easy and efficient. Delivery is very fast. Overall a great purchasing experience.
February 6, 2026
Unprompted review
Reply from Sakertool
Dear Olivia,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Fast and easy purchase
Fast and easy purchase. Would and have buy from them again.
February 20, 2026
Unprompted review
Reply from Sakertool
Dear Mark,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
It was great and it was delivered on…
It was great and it was delivered on time and in good condition.
February 15, 2026
Unprompted review
Reply from Sakertool
Dear Savannah,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Outstanding assistance from sales…
Outstanding assistance from sales staff. (As always!)
February 15, 2026
Unprompted review
Reply from Sakertool
Dear Claire,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Recently I made an order for tools
Recently I made an order for tools. Thankfully the awesome customer service went far and beyond to get the material ordered on its way. I have been working with this company for a couple of years now and I am extremely pleased with them and their products.
February 16, 2026
Unprompted review
Reply from Sakertool
Dear Benjamin,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Great prices and fast economical…
Great prices and fast economical shipping, they are now my go-to source for material.
February 17, 2026
Unprompted review
Reply from Sakertool
Dear Samuel,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Very easy to order
Very easy to order, great selection and very fast shipping!
February 17, 2026
Unprompted review
Reply from Sakertool
Dear Joseph,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
So far
So far, all my experiences with Sakertool have been positive. This particular order took a day longer than expected.
February 16, 2026
Unprompted review
Reply from Sakertool
Dear Benjamin,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
avoid like the plague
received my goods, mini router, what a piece a rubbish. returned it for a refund not got anything back, tried emailing several times without reply.
February 4, 2026
Unprompted review
Reply from Sakertool
Dear Darryl,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
First they sent me the wrong order
First they sent me the wrong order, but took care of it promptly and the correct order came super quick. I would highly recommend as your source.
February 19, 2026
Unprompted review
Reply from Sakertool
Dear customer,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Avoid, avoid, avoid
Absolutely dreadful product and service. I bought a track saw square which would have been a good price but for the cast inserts being entirely the wrong size. I’ve emailed 5 times so far asking for return instructions so I can have a refund. I’ve heard nothing. Do yourself a favour, pay a little more and get the product you want instead of this headache
February 16, 2026
Unprompted review
Reply from Sakertool
Dear Jay,
We’re sorry that the product didn’t meet your expectations.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
gREAT EXPERIENCE
gREAT EXPERIENCE. tHE ITEM THAT i ORDERED WAS PRECISELY MULTI FUNCTION PIPE WRENCH..
February 19, 2026
Unprompted review
Reply from Sakertool
Dear customer,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
UPS lost my package
UPS lost my package. Sakertool took care of all of it and promptly sent me another item.
February 20, 2026
Unprompted review
Reply from Sakertool
Dear customer,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
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