I had a mini saw stopped working after a year and received the following response “our warranty period is 1 year. This order has exceeded the warranty period, and we no longer provide after-sales su... See more
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Review summary
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This is a follow up review to two previous submissions, regarding an order for the Sakertool Brush Cutter. This gardening tool arrived without the two batteries included in the initial order. In fair... See more
Company replied
I ordered a screw extractor from Sakertool and it arrived in 2 weeks in perfect condition! I was expecting it to take much longer but I was pleasantly surprised to see it on my doorstep so quickly. I... See more
Company replied
Sakertool makes DIY work much easier. The mini chainsaw is compact, powerful, and perfect for quick garden cutting tasks. Highly recommended!
Company replied
Company details
Written by the company
Products for Measuring and Marking, Cutting, Joining, Clamping, Routing, Hardware Installation, Workspace Storage and Organization, Education and Apparel
Contact info
M6DC, Cannock, Cley Road, Kingswood Lakeside, Cannock, Staffordshire, WS11 8AA, United Kingdom
- 442038072298
- www.sakertool.co.uk
2.3
Poor
2K reviews
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Easy to use website and arrived…
Easy to use website and arrived swiftly. Really impressed with the inside packaging which was shredded cardboard and obviously recyclable. Also pleased with the product which is now in situ.
February 5, 2026
Unprompted review
Reply from Sakertool
Dear Lime,
We sincerely appreciate you taking the time to share such a positive experience. It is rewarding to know that our efforts toward sustainable packaging and efficient delivery have met your expectations.
We are glad the product is now in situ and serving you well. Thank you for your support of Sakertool; we value your feedback as we continue to refine our service and product offerings.
Sincerely,
Sakertool
On 22/02/2026 Saker took a payment from…
NON STARTER!!!!! On 22/02/2026 Saker took a payment from my bank account for a jump starter I'd ordered. It is now 09/03/2026 and there's still no sign of the item arriving. Their 'tracking' system sucks! I get the feeling they don't have any stock in UK and only place your order from an overseas company when they have enough orders of said items. I will never order from this company again.
UPDATE TO ABOVE REVIEW.
Shortly after the above review I was contacted privately by Saker by email wherein they apologised for their failure to complete delivery of my order. They also advised me that a full refund was being prosessed and would appear in my bank account within 3 days. I have now received a full refund for which I thank them. They also stated that if the item I ordered arrives in the meantime I can keep it free of charge. That proves my statement, "Their tracking system sucks" if THEY don't know where the item is it doesn't provide much hope for customers!!! On the other hand, they may well know where it is, or isn't, so can safely say I can keep it free of charge IF it arrives. Personally, I don't expect to see the item and will be looking elsewhere for a jump starter. IF, however, I do receive it....watch this space. Once again, thank you, Saker, for the quick full refund.
February 22, 2026
Unprompted review
Reply from Sakertool
Dear James,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
No fuss
No fuss, no waiting and everything exactly as ordered and delivered promptly. If only all companies were as good as this!
February 5, 2026
Unprompted review
Reply from Sakertool
Dear Oliver,
We sincerely appreciate your feedback and are thrilled to hear that you had such a seamless experience with our ordering and delivery process.
At Saker, we take great pride in our efficiency and accuracy. Knowing that we have met your expectations so thoroughly is very rewarding for our team. Thank you for your trust in our company, and we look forward to serving you again.
Sincerely,
Saker Support Team
Not even one star!!
Ordered a present for christmas, it arrived late, i emailed them even before it arrived to cancel order. it still arrived. I have emailed numerous times asking for details to return item. Very very bad customer service. I am still waiting to return this for a full refund
I have now received a refund from these people but stil no instructions on how to return??
December 31, 2025
Unprompted review
Reply from Sakertool
Dear Gail,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
Customer service is a complete waste of time
Order number MSTO-3418386
I bought the digital inclometer and straight out of the package the levels were completely off by quite a fair way, if I was to lay the digital inclometer so it would show absolutely level it was visually way out and if I lay it on top of a bubble level the bubble would be as far to the side as it would go..
This would be the same even in absolute zero mode!
I sent a few emails to the company asking for a fix but no reply and then multiple emails asking for a refund if they are unable to give me a fix for the issue but yet again not a single reply!!
This is an appalling company who couldn't give a damn about the people who have already given them their hard earned money..
I received this item on 16th January 26 and its now 4th March!!
I would urge anyone to steer clear of this company
January 16, 2026
Unprompted review
Reply from Sakertool
Dear Geraint,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
Steam cleaner order
I placed an order for a steam cleaner. The money has been taken out of my account but I haven’t received an order number nor have I received the steamer. Customer service doesn’t seem to exist I just get an automated email response. Beware of ads on Facebook.
February 20, 2026
Unprompted review
Reply from Sakertool
Dear Nicola,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with a brief description of the issue, We need an email address to find your order. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Ordered two "smart camera's" on-line…
Ordered two "smart camera's" on-line with a 40% discount. Did not receive any email to confirm my purchase but payment was taken from my card. A few days later I received a package containing 2 metal "clips" with nothing on or in the packaging to say what they are or where they are from?
Yesterday I received another package containing the camera's but checked my account to see that another substantial charge had been made. I've been in touch with their customer services but a complete waste of time.
February 21, 2026
Unprompted review
Reply from Sakertool
Dear Steve,
We’re sorry to hear about your experience.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
WARNING WARNING WARNING
WARNING WARNING WARNING , this company is supporting the taliban with payments that you people send , they will send you plastic items that are costing hundreds of pounds and thousands of people are falling for this scam
February 25, 2026
Unprompted review
Reply from Sakertool
Dear David,
We are very sorry to see that you are dissatisfied with your experience.
If our product did not meet your expectations, we sincerely apologize for the disappointment caused. That is never the experience we want for our customers, and we are always willing to review and resolve any specific product concerns directly. We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
At the same time, we must clearly state that our company has absolutely no connection or affiliation with the Taliban or any political or extremist organization. Such claims are completely untrue.
We are a legitimate business committed to providing reliable products and support to all customers. If there is any issue with your order, please contact us directly and we will do our best to assist you.
We sincerely apologize again for any dissatisfaction and appreciate the opportunity to clarify.
Saker Support Team
Worst Company ever. A rip off!
I ordered 2 security cameras on facebook . The offer was 2 for the price of one. I checked to be sure this was correct. On delivery I received one. I reported this and Customer Services said they would look into this. After 6 or so contacts they have never answered.I received the camera on 19/12/25. It is also very difficult to to set up. I still haven’t managed this. £30+ wasted. Worst company ever, Don’t Buy!
December 19, 2025
Unprompted review
Reply from Sakertool
Dear Joe,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
Ordering was simple
Ordering was simple, and the tools arrived exactly as expected. I’m very pleased with the whole process.
February 15, 2026
Unprompted review
Reply from Sakertool
Dear Aria,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Shipping is much more affordable now…
Shipping is much more affordable now than it was several years ago.
February 22, 2026
Unprompted review
Reply from Sakertool
Dear Layla,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Getting estimates this time turned out…
Getting estimates this time turned out to be surprisingly simple. Many thanks!
February 16, 2026
Unprompted review
Reply from Sakertool
Dear Natalie,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Sakertool has very competitive prices
Sakertool has very competitive prices, particularly when it comes to delivery, which can differ a lot between companies. Their materials are high quality and exactly as described.
February 14, 2026
Unprompted review
Reply from Sakertool
Dear Audrey,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
I really appreciate the option to buy…
I really appreciate the option to buy tools in small quantities whenever necessary. Having placed multiple orders with Sakertool, their speed and quality have consistently impressed me. Every aspect of the process is excellent. Thanks!
February 15, 2026
Unprompted review
Reply from Sakertool
Dear Andrew,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Ordering from Sakertool is normally…
Ordering from Sakertool is normally smooth. Even with a small hiccup this time, their team handled it quickly and ensured my order was completed and shipped promptly. Well done!
February 17, 2026
Unprompted review
Reply from Sakertool
Dear Joseph,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
The order came quickly and without any…
The order came quickly and without any issues. Looking forward to ordering from them again.
February 20, 2026
Unprompted review
Reply from Sakertool
Dear Robert,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
From ordering to delivery
From ordering to delivery, everything ran perfectly. Exactly as described—thanks!
February 16, 2026
Unprompted review
Reply from Sakertool
Dear Henry,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Mini Saw. Poor customer service
I had a mini saw stopped working after a year and received the following response “our warranty period is 1 year. This order has exceeded the warranty period, and we no longer provide after-sales support.” Very disappointing approach re after sales. Just putting it out there before you buy anything.
I was happy with the device before this episode. It felt robust enough and certainly did the job. I felt sales support were very dismissive and things, particularly at this price point, should be repairable.
February 27, 2026
Unprompted review
Reply from Sakertool
Dear Brian,
We sincerely apologize for the disappointment you feel.
We truly understand how frustrating it is when a product stops working, especially after extended use. While our warranty period is one year and the purchase is now beyond that coverage, we regret if this was not communicated clearly enough at the time of purchase.
Please understand that it was never our intention to be dismissive or unhelpful. Your feedback about after-sales support and product durability is important to us, and we will review how we communicate our warranty policy and support options more clearly in the future.
We are very sorry again for your experience and appreciate you taking the time to share your feedback.
Saker Support Team
No steam cleaner and no money returned
I placed an order 4 weeks ago for a Steam Cleaner, the money left my account the same day .
4 weeks on , several email chase ups to "Customer Servies" requesting updates or my money returned .... and still nothing
Appaling customer service ... I would like my money returned !
January 31, 2026
Unprompted review
Reply from Sakertool
Dear Tracy,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
I easily found the chainsaw chain…
I easily found the chainsaw chain sharpening jig, and easily ordered them!
January 14, 2026
Unprompted review
Reply from Sakertool
Dear Mishial,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
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