I had a mini saw stopped working after a year and received the following response “our warranty period is 1 year. This order has exceeded the warranty period, and we no longer provide after-sales su... See more
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Review summary
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Reviews shaping this summary
This is a follow up review to two previous submissions, regarding an order for the Sakertool Brush Cutter. This gardening tool arrived without the two batteries included in the initial order. In fair... See more
Company replied
I ordered a screw extractor from Sakertool and it arrived in 2 weeks in perfect condition! I was expecting it to take much longer but I was pleasantly surprised to see it on my doorstep so quickly. I... See more
Company replied
Sakertool makes DIY work much easier. The mini chainsaw is compact, powerful, and perfect for quick garden cutting tasks. Highly recommended!
Company replied
Company details
Written by the company
Products for Measuring and Marking, Cutting, Joining, Clamping, Routing, Hardware Installation, Workspace Storage and Organization, Education and Apparel
Contact info
M6DC, Cannock, Cley Road, Kingswood Lakeside, Cannock, Staffordshire, WS11 8AA, United Kingdom
- 442038072298
- www.sakertool.co.uk
2.3
Poor
2K reviews
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a portable double-sided saw at…
Ordered a portable double-sided saw at 4.30 in the afternoon and it was delivered next morning. That's very quick.
March 11, 2026
Unprompted review
Reply from Sakertool
Dear Amy,
We sincerely appreciate your feedback! Providing high-quality tools with exceptionally fast delivery is one of our top goals at Sakertool.
We are glad to hear your order arrived in record time and that you can get started on your projects without delay. Thank you for your support and for choosing us!
Sakertool
I ordered the Sakertool steam cleaner…
I ordered the Sakertool steam cleaner ,and trust me it's not fit for purpose.Its barely steaming much less cleaning what a waste of money and time unto of that I waited over 3 wks for delivery and it wasn't hntil I sent an email it arrived 2 days later.Very unhappy customer .
March 14, 2026
Unprompted review
Reply from Sakertool
Dear Abiodun,
We’re sorry the delivery took longer than expected and the product didn’t meet your expectations.International shipping times can occasionally vary, but we understand the frustration and will review your order to assist further.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Purchased plasterboard cutter for over…
Purchased plasterboard cutter for over £50. Item arrived faulty from manufacturing, and is unusable. Clearly production is rushed with no quality control. Emailed customer service several times and get generic automated responses but clearly I am just being ignored. Avoid this scam company.
March 15, 2026
Unprompted review
Reply from Sakertool
Dear Luke,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
Goods arrived promptly and as described…
Goods arrived promptly and as described and well packaged. Thank you for the great serviced..
March 8, 2026
Unprompted review
Reply from Sakertool
Dear Charlie,
Thank you for taking the time to share your positive experience. We are pleased that the goods arrived as described and that you were satisfied with our packaging and service. At Sakertool, we value your business and remain committed to excellence in every order. We hope to serve you again in the future.
Sakertool
Refund
I purchased the Sakerplus Hand Massager, but it stopped working just two weeks after purchase. The device no longer functioned as advertised and was completely unusable for its intended purpose.
I returned the item for a refund using recorded delivery, so there is proof that it was received. However, it has now been over a month, and the company has ignored all correspondence and still has not issued a refund.
Very disappointing customer service and lack of accountability. Based on my experience, I would not recommend purchasing from this company.
February 17, 2026
Unprompted review
Reply from Sakertool
Dear Charlotte,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
Lovely item
Lovely item, kept updated on process throughout and delivery was very quick perfect! Overall very pleased thank you.
February 27, 2026
Unprompted review
Reply from Sakertool
Dear Daniel,
Thank you for taking the time to share your positive experience. We are pleased that you found our process updates helpful and that your order arrived promptly.
At Sakertool, we strive for excellence in every part of the customer journey. We value your business and hope our product serves you perfectly for your projects!
Sakertool
Chainsaw chain sharpening jig which was…
Chainsaw chain sharpening jig which was delivered very fast. Could not ask for anytnig more from any company.
March 6, 2026
Unprompted review
Reply from Sakertool
Dear Calvin,
Thank you for taking the time to share your positive experience. We are pleased that your chainsaw chain sharpening jig was delivered promptly and that our service met your standards.
We value your business and are committed to maintaining this level of excellence for all our customers. We look forward to your next visit to Sakertool.
Sakertool
Excellent customer service.
Excellent customer service.
Sadly my purchase did not live up to expectations but I was promptly refunded.
I would definitely use Saker again feeling confident in the company
March 13, 2026
Unprompted review
Reply from Sakertool
Dear customer
We sincerely appreciate your feedback! It is our priority to ensure that every customer has a positive experience, even when a product isn't the right fit.
We are pleased that our customer service team was able to handle your refund promptly and earn your trust. Thank you for choosing Saker and for your willingness to use our services again. We value your business!
Saker Support Team
Power washers battery operated
I bought a battery operated power washer its absolutely hopeless it works with water out of bucket but soon as you connect to a hose the hose blows of iv tried changing the hose connect but no good . Iv tried contacting the customer service but they ether dont answer or tack ages to answer when you tell them what's wrong they come up with wanting to no this and that instead of dealing with the issue it's not rocket science. is machine is useless . iv looked at other adds about these machine and they are all showing water out of bucket so don't no if they are are all the same.
February 5, 2026
Unprompted review
Reply from Sakertool
Dear Dave,
We’re sorry that the product didn’t meet your expectations.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Do not buy from this company ever
Do not buy from this company ever. I ordered an item told it would be 3 to 12 days delivery so after 14 days contacted them only to be told it would be another 7 to 15 days to deliver and guess what still not here . They will steal your money
March 13, 2026
Unprompted review
Reply from Sakertool
Dear Andrew,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Saker Support Team
Very prompt and goods arrived before…
Very prompt and goods arrived before the expected delivery date. very pleased with the overall experience
February 13, 2026
Unprompted review
Reply from Sakertool
Dear Declan,
Thank you for taking the time to share your positive experience. We are pleased that we could deliver your items before the estimated date and that our service met your standards.
We value your business and remain committed to providing an efficient shopping experience for all our customers. We look forward to serving you again in the future.
Sakertool
Very happy with the product
Very happy with the product . I had a few questions to ask . Always answered my questions . I would recommend the window cameras .
March 6, 2026
Unprompted review
Reply from Sakertool
Dear Nicola,
Thank you for sharing your positive experience. We are pleased that our team could assist you with your inquiries and that the window cameras met your expectations.
At Sakertool, we value your business and your recommendation highly. We remain committed to providing professional service and reliable tools for all our customers.
Sakertool
They respond poritively well all the…
They respond poritively well all the product are well and comfortable shipping i am happy and satisfied with the service
December 10, 2025
Unprompted review
Reply from Sakertool
Dear Samuel,
We sincerely appreciate your kind words! It’s fantastic to know that our products and shipping met your expectations and that you are satisfied with our service.
Your support motivates us to keep delivering the best possible experience to our customers. Thank you for choosing us, and we can’t wait to serve you again in the future!
Saker Support Team
Really professional company and handled…
Really professional company and handled my request promptly.
March 11, 2026
Unprompted review
Reply from Sakertool
Dear Melvin,
We sincerely appreciate your feedback! It is our goal to provide prompt and professional support to every customer. We are glad to hear that we met your expectations and handled your request to your satisfaction. Thank you for choosing Sakertool!
Sakertool
Reply from Sakertool
Dear customer,
We sincerely appreciate your feedback! Providing top-notch service and efficient delivery is our priority, and we are glad we could meet your expectations. Thank you for your support and for choosing us!
Saker Support Team
Told order would take three weeks or…
Told order would take three weeks or longer, if not arrived get in touch. Can’t track as order number not recognised. Sent pictures of order but no update. Feels like a scam.
March 4, 2026
Unprompted review
Reply from Sakertool
Dear Robert,
We are sincerely sorry for the frustration and concern this has caused you. Please be assured that Sakertool is a legitimate brand, and we take your report of an unrecognized order number very seriously.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Saker Support Team
Very deceptive
Very deceptive, they make the site appear to be a uk site and you don't realise till after you've ordered that it's actually coming from China and going to take an age. Why not be open and honest?
March 1, 2026
Unprompted review
Reply from Sakertool
Dear Kevin,
Thank you for your honest feedback. We sincerely apologize for any confusion regarding our shipping locations.
To offer a wider range of specialized tools at competitive prices, we fulfill orders from our international distribution centers, including those in China. We aim to be transparent about shipping times in our delivery policy, but we realize we can always do better in making this information more prominent for our customers.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
Easy to use website and arrived…
Easy to use website and arrived swiftly. Really impressed with the inside packaging which was shredded cardboard and obviously recyclable. Also pleased with the product which is now in situ.
February 5, 2026
Unprompted review
Reply from Sakertool
Dear Lime,
We sincerely appreciate you taking the time to share such a positive experience. It is rewarding to know that our efforts toward sustainable packaging and efficient delivery have met your expectations.
We are glad the product is now in situ and serving you well. Thank you for your support of Sakertool; we value your feedback as we continue to refine our service and product offerings.
Sincerely,
Sakertool
On 22/02/2026 Saker took a payment from…
NON STARTER!!!!! On 22/02/2026 Saker took a payment from my bank account for a jump starter I'd ordered. It is now 09/03/2026 and there's still no sign of the item arriving. Their 'tracking' system sucks! I get the feeling they don't have any stock in UK and only place your order from an overseas company when they have enough orders of said items. I will never order from this company again.
UPDATE TO ABOVE REVIEW.
Shortly after the above review I was contacted privately by Saker by email wherein they apologised for their failure to complete delivery of my order. They also advised me that a full refund was being prosessed and would appear in my bank account within 3 days. I have now received a full refund for which I thank them. They also stated that if the item I ordered arrives in the meantime I can keep it free of charge. That proves my statement, "Their tracking system sucks" if THEY don't know where the item is it doesn't provide much hope for customers!!! On the other hand, they may well know where it is, or isn't, so can safely say I can keep it free of charge IF it arrives. Personally, I don't expect to see the item and will be looking elsewhere for a jump starter. IF, however, I do receive it....watch this space. Once again, thank you, Saker, for the quick full refund.
February 22, 2026
Unprompted review
Reply from Sakertool
Dear James,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
No fuss
No fuss, no waiting and everything exactly as ordered and delivered promptly. If only all companies were as good as this!
February 5, 2026
Unprompted review
Reply from Sakertool
Dear Oliver,
We sincerely appreciate your feedback and are thrilled to hear that you had such a seamless experience with our ordering and delivery process.
At Saker, we take great pride in our efficiency and accuracy. Knowing that we have met your expectations so thoroughly is very rewarding for our team. Thank you for your trust in our company, and we look forward to serving you again.
Sincerely,
Saker Support Team
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