Salons Direct Reviews 10,920

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that products arrive quickly and are well-packaged. Many appreciate the wide selection of high-quality products, finding the website easy to navigate and the ordering process straightforward. The customer service is frequently highlighted as exceptional, with many people commending the staff's professionalism and helpfulness in resolving any issues promptly. However, some customers also noted occasional issues with deliveries, including missing items or packages not being left in the specified location. A few other people also felt that some products arrived damaged or that communication regarding delivery was sometimes lacking, leading to missed deliveries.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting its speed and efficiency.... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the wide selection, quality,... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency, speed, and overall... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the ease of use of... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t live without salons direct, never looked back since I started using them, prices are always so reasonable compared to others on the market. If there has ever been a problem with a product / p... See more

Company replied

Rated 5 out of 5 stars

Salon Direct has been such a reliable go-to for me. When you’re working long days and staying busy, having products you can trust and delivered on time makes all the difference. Couldn’t recommend the... See more

Company replied

Rated 5 out of 5 stars

Fantastic company, highly recommend. Placed a small order initially and the service was great, items well packaged and speedy delivery. Second order was a big haul, everything arrived perfectly and... See more

Company replied

Rated 5 out of 5 stars

First time using Salons Direct and I’m really impressed with the service. I placed an order but then went away on holiday. When I got back, I realised that one of the items was missing from my de... See more

Company replied


Company details

  1. Beauty Products Wholesaler
  2. Barber Supply Store
  3. Hair Product Store

Written by the company

Salons Direct is the UK's biggest online professional hair & beauty supplier, stocking over 250 of the industry biggest and most loved brands. Known for amazingly low prices, a huge range of products and reliable delivery service, Salons Direct is the go-to for every hair and beauty professional.


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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Rated 5 out of 5 stars

Easy and straightforward!

A good selection of products and a easy accessible website

March 30, 2026
Salons Direct logo

Reply from Salons Direct

Hi Victoria

We appreciate your positive feedback and are delighted you find our website easily accessible with a good product selection. Thank you!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Always deliver on time any issues ring…

Always deliver on time any issues ring them up and they get you sorted and great trade prices and deals on for what ever brand you use

April 7, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Conor

We appreciate you taking the time to leave a review. We're happy to hear that you consistently receive on-time delivery and that our team resolves any issues promptly. It's great to know you value our prices and deals.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Quick & easy

It was easy to order for my salon, i alway dread doing an order, but found it easier here. Also i get a donation to my sons school on easy fundraising when i shop.

April 7, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Lisa

We're happy to hear that ordering for your salon was easy! We're also glad you can support your son's school through Easy Fundraising when you shop with us. Thanks for your positive feedback.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

I had such a great experience with…

I had such a great experience with Salon Direct! The setup was so easy from start to finish — everything was straightforward, quick, and stress-free. It made the whole process feel seamless, which I really appreciated. Definitely recommend if you’re looking for something simple and hassle-free!

April 7, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Danielle

We appreciate you sharing your great experience! We're happy the setup was easy, straightforward, quick, and stress-free. We're glad the seamless process was appreciated, and we thank you for recommending us!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Amazing service as always

Amazing service as always, had a wide range of products available. speedy delivery, perfect for salon top ups

April 6, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Aaron

We appreciate you taking the time to leave a review. We're happy to hear that you consistently receive speedy delivery and value our great product range.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good offers and good prices!

April 6, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Oksana

We appreciate your positive feedback! We're delighted you value our fast delivery, excellent offers and competitive prices. We value your custom.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Quick delivery and website is easy to…

Quick delivery and website is easy to use. I high recommend this site

March 10, 2026
Salons Direct logo

Reply from Salons Direct

Hi Michelle

We appreciate your positive feedback and 5-star rating! We're happy to hear our website is easy to use and that you received quick delivery.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Brilliant service.

Brilliant service.

March 30, 2026
Salons Direct logo

Reply from Salons Direct

Hi Ellie

Thank you so much for your kind review! Its great to know that we deliver brilliant service, we really do appreciate you sharing this and we hope to see you shop again soon.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience ordering from Salons Direct. The website is easy to navigate, and they stock a great range of professional products, especially the Glossify items I regularly use. Everything I’ve ordered has arrived quickly and well-packaged, which is always reassuring when buying salon-quality products online.

The Glossify products in particular have been consistently high quality, and it’s convenient being able to get them all in one place. Pricing is reasonable, and they often have good offers running, which is a bonus.

Overall, I’d definitely recommend Salons Direct for anyone looking for reliable service and a solid selection of professional hair and beauty products.

April 6, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Paige,

We're happy to hear that you had a positive experience ordering from us. It's great to know that our website is easy to navigate and that you appreciate our range of professional products, especially the Glossify items. We're glad that your orders arrived quickly and well-packaged. Thank you for recommending our service!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

No problems with my order came within 3…

No problems with my order came within 3 days! 10/10 I 100% recommend ordering you’re supplies from here!

April 6, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Emma

We're happy to hear that your order arrived quickly and without any issues! We appreciate your recommendation and are grateful for your positive feedback.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Easy website to follow

Easy website to follow. Found everything I needed.

April 5, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Bethan

We're happy to hear that our website was easy to navigate, and you found everything you needed. Thank you for your positive feedback!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Love salon direct its cheap& so easy to…

Love salon direct its cheap& so easy to navigate, great that i can buy everything i need on one website makes the buying process for my business so much easier and less hassle

April 5, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Kayleigh

We appreciate your positive feedback! We're happy to hear our website is cheap, easy to navigate, and a one-stop shop for your business needs, making the buying process easier.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Excellent service

Excellent service , high quality product delivered quickly

March 30, 2026
Salons Direct logo

Reply from Salons Direct

Hi Louise

We appreciate your excellent feedback! We're so glad you value our high-quality product and quick delivery. Thanks for taking the time to leave a review.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Always my go to supplier!

I always have a great experience with Salon Direct. The delivery is consistently fast, which is so important when running a busy business. Their online system is really easy to use, making it simple to find and purchase exactly what I need without any hassle. They stock a great range of products, and I can always rely on them. Salon Direct is definitely my go to for all my business supplies. highly recommended!

April 2, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Mrs Hoggard,

We're happy to hear that you consistently have a great experience with us. It's great to know that our fast delivery and easy-to-use online system help your business run smoothly. We appreciate you recommending us as your go-to supplier!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

10/10 Always plenty of offers

10/10 Always plenty of offers! Can’t go wrong :)

April 3, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Jess

We're happy to hear that you find our offers plentiful and valuable. Thank you for sharing your positive experience with us!

Kind Regards,
The Salons Direct Team

Rated 3 out of 5 stars

I m not happy for service because of…

I m not happy for service because of which I ordered products I didn't get it right product and even I talk with them about resend my right product they ready but still I didn't get it, which is really bad effects on my treatment,I need that product on time but it's too too delays.

March 27, 2026
Salons Direct logo

Reply from Salons Direct

Hi Kiran

Thank you for your review. We're sorry to hear that you were unhappy with your experience.

After reviewing your order and contact history, we can see you contacted us on 1st April regarding order #1171887, as you believed you had received the incorrect item. We contacted our supplier to investigate, and they confirmed that the product you received was correct but had recently been rebranded and supplied in updated packaging.

We then contacted you the same day to explain this and confirm that you had received the correct item. When you later contacted us again, we arranged for the item to be returned for a refund to help resolve the situation for you.

We understand that packaging changes can sometimes cause confusion, and we're working to improve how we communicate these updates to avoid this in future.

If do need any further assistance, please feel free to contact our team and we’ll be happy to help.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Always use this company and always…

Always use this company and always brilliant with the best price x

April 3, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Oksana,

We're happy to hear that you consistently have a brilliant experience with us and appreciate our pricing. Thank you for your continued support!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Fab transaction

Always a great experience and service

March 26, 2026
Salons Direct logo

Reply from Salons Direct

Hi Alison,

We're glad you enjoyed your experience with us! Thank you for your positive feedback; we appreciate it a lot.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

I love it!

They always have what I need or something similar! Very convenient and comes so quick!

April 2, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi,

We appreciate your positive feedback and 5-star rating! We're so happy to hear we consistently meet your needs with convenient and quick service.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Excellent service

Excellent service! Super quick delivery! Great value for money!

April 2, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Lisa,

We appreciate you taking the time to leave us such great feedback. We're so glad to hear you value our quick delivery and excellent service!

Kind Regards,
The Salons Direct Team

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