Couldn’t live without salons direct, never looked back since I started using them, prices are always so reasonable compared to others on the market. If there has ever been a problem with a product / p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Salon Direct has been such a reliable go-to for me. When you’re working long days and staying busy, having products you can trust and delivered on time makes all the difference. Couldn’t recommend the... See more
Company replied
Fantastic company, highly recommend. Placed a small order initially and the service was great, items well packaged and speedy delivery. Second order was a big haul, everything arrived perfectly and... See more
Company replied
First time using Salons Direct and I’m really impressed with the service. I placed an order but then went away on holiday. When I got back, I realised that one of the items was missing from my de... See more
Company replied
Company details
Written by the company
Salons Direct is the UK's biggest online professional hair & beauty supplier, stocking over 250 of the industry biggest and most loved brands. Known for amazingly low prices, a huge range of products and reliable delivery service, Salons Direct is the go-to for every hair and beauty professional.
Contact info
Unit 8 Bassendale Road, CH62 3QL, Wirral, United Kingdom
- 08448460111
- sales@salonsdirect.co.uk
- www.salonsdirect.com
4.8
Excellent
11K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top company to buy from.
Never had any problems buying from this company. My products are package well, with fast delivery.
March 27, 2026
Reply from Salons Direct
Hi,
We appreciate your positive feedback and 5-star rating! We're so happy to hear that you've never had any issues and value our well-packaged products and fast delivery.
Kind Regards,
The Salons Direct Team
Awsome experience with Salons Direct
Awsome experience with Salons Direct! The website is kept simple and is easy to follow!
April 2, 2026
Unprompted review
Reply from Salons Direct
Hi Imola,
We're happy to hear that you had an awesome experience with us! We're glad you found our website simple and easy to follow. Thank you for your positive feedback!
Kind Regards,
The Salons Direct Team
The last couple of deliveries ive had…
The last couple of deliveries ive had there has been no house number printed therefore ive missed deliveries. Highly inconvenient even though my house number is on my account.
March 27, 2026
Reply from Salons Direct
Hi
Thank you for bringing this to our attention, and we’re very sorry for the inconvenience caused. We’ve reviewed your saved shipping addresses and made the necessary amendments to prevent this from happening again. If you log into your account, you should now see the updated details.
If you need any further assistance, please don’t hesitate to contact us at sales@salonsdirect.co.uk.
Kind Regards
The Salons Direct Team
Reply from Salons Direct
Hi,
We appreciate your positive feedback! We're delighted to know our delivery service consistently meets your expectations. Thank you!
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Karen
Thank you for your kind review! We're delighted to hear you had an amazing experience with our service. We really appreciate your support and look forward to seeing you again soon.
Kind Regards,
The Salons Direct Team
Salons always stocks the brands i need…
Salons always stocks the brands i need and the girls in the shop are lovely :)
March 2, 2026
Unprompted review
Reply from Salons Direct
Hi Mel,
We appreciate you taking the time to leave a review. We're happy to hear that we stock the brands you need and that you find our team lovely.
Kind Regards,
The Salons Direct Team
facial steamer
Bought lotus facial steamer. This is good quality, wont fall over as pretty stable. Id definetly recomnend it.
April 1, 2026
Unprompted review
Reply from Salons Direct
Hi,
We're happy to hear that you find the lotus facial steamer to be of good quality and stable. We appreciate you recommending it!
Kind Regards,
The Salons Direct Team
Top quality products and arrived on…
Top quality products and arrived on time. 5*! Would definitely recommend!
March 23, 2026
Reply from Salons Direct
Hi Emilia,
We're happy to hear that you received top-quality products promptly! We appreciate your recommendation and are grateful for your positive feedback!
Kind Regards,
The Salons Direct Team
Always fast delivery and great…
Always fast delivery and great products. I shop on there website often
April 1, 2026
Unprompted review
Reply from Salons Direct
Hi Katy,
We're happy to hear that you consistently receive fast deliveries and enjoy our products. Thank you for your continued support; we appreciate your feedback!
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Joanne,
We truly appreciate your order and your feedback. Please feel free to contact us at sales@salonsdirect.co.uk with details of any products you feel could benefit from improved descriptions. We’re always looking to enhance our listings and will continue working to provide clearer, more detailed information in the future.
Kind Regards,
The Salons Direct Team
Always great service and quick…
Always great service and quick delivery.
Prices very reasonable as well 😁
March 29, 2026
Unprompted review
Reply from Salons Direct
Hi Lauren,
We appreciate you taking the time to share your thoughts. We're so glad to hear you consistently receive great service and quick delivery and find our prices reasonable!
Kind Regards,
The Salons Direct Team
Fantastic company always quick delivery…
Fantastic company always quick delivery and well packaged
March 5, 2026
Reply from Salons Direct
Hi Marie,
We appreciate your fantastic feedback! We're delighted you value our quick delivery and well-packaged items. Thanks for taking the time to leave a review.
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Mrs Patel,
We appreciate your positive feedback! We're delighted you value our excellent service, good packaging, and next-day delivery. We value your custom.
Kind Regards,
The Salons Direct Team
Had a fan experience shopping here
Had a fan experience shopping here! Excellent value for money and super fast delivery!
March 9, 2026
Reply from Salons Direct
Hi,
We appreciate your positive feedback and 5-star rating! We're happy to hear that you had a fantastic shopping experience and value our super fast delivery.
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi,
We're happy to hear that you had a great experience with our fast, free delivery and pricing. Thank you for your positive feedback!
Kind Regards,
The Salons Direct Team
FINALLY I HAVE MY WASHI have searched for months to find…
I have searched for months to find these scissors. Places kept telling me they were discontinued.
I have used Washi scissors for over 30 years. They are like an extention to my hand. After buying 5 similar pairs that just were not Washi. Finally I have the right ones. Thank you.
March 24, 2026
Reply from Salons Direct
Hi Anita,
We're happy to hear that you finally found the Washi scissors you were looking for! We appreciate you sharing your experience after searching for so long. It's great to know that our product meets your expectations and feels like a natural extension of your hand, just like your previous Washi scissors. Thank you!
Kind Regards,
The Salons Direct Team
Amazing!!!
I always order from salons direct and I can’t fault it!! Everything is packaged perfectly and is delivered really fast! I’d never order from anywheee else!
March 31, 2026
Unprompted review
Reply from Salons Direct
Hi Lacey,
We appreciate your continued support! We're happy to hear that your orders are always packaged perfectly and delivered fast. Thank you for your positive feedback; it means a lot to us.
Kind Regards,
The Salons Direct Team
Mis packaged order
Unfortunately a different item was sent out to one ordered but after a quick phonecall on receiving my order, promptly as usual, the dispute clarified, an email sent out to me with return instructions and the issue was resolved with customer care and professionalism with thanks to your team.
March 24, 2026
Reply from Salons Direct
Hi Rhiannon,
We appreciate you bringing this to our attention. We're glad that our team was able to resolve the mix-up with your order quickly and professionally. Thank you for your feedback!
Kind Regards,
The Salons Direct Team
Good Excellent custom service
Good Excellent custom service, excellent delivery.
March 31, 2026
Unprompted review
Reply from Salons Direct
Hi Mona,
We're happy to hear that you had a positive experience with our custom service and delivery. Thank you for your feedback!
Kind Regards,
The Salons Direct Team
Easy to navigate through the website…
Easy to navigate through the website set out clean and clear very professional also offer Klarna as a payment option what most other companies don’t
March 30, 2026
Unprompted review
Reply from Salons Direct
Hi Jake,
We appreciate your positive feedback! We're happy that our website is easy to navigate and clearly presented. We're also glad you found Klarna as a payment option useful.
Kind Regards,
The Salons Direct Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.