SalonSkincare Reviews 

I read the reviews on here and dithered about ordering but the price of the moroccan oil conditioner 1000ml was very competitive so I took a chance. I received an email when the order was placed and product arrived within the 10 days specified on the website. It was a good service for me as I wasn't in a rush for the product and I was happy to wait for the longer lead time. I also got an email when the product shipped. We're so used to getting things within a few days online, I think the 10 day lead time confuses people. Very happy with the product, exactly what I wanted.

I ordered some Spanish baby products and skin care items. Order received in specified time, excellent value, extremely carefully packaged and good service. If I'd read some of the reviews on here, I probably wouldn't have ordered!! Would definitely use this company again.......

I was looking online for a specific perfume: Roger & Gallet FLEUR DE FIGUIER eau fraîche parfumée vaporizador 100 ml. And found Salonskincare to have it for a good price, plus I had a newbie coupon which gave a little discount on top. The product was packaged in cardboard and all was good when I received it. However, the shipping is a bit slow compared to other companies, Standard Delivery Tracked £3.99 is 5 to 10 working days. However, I got it within that timeframe of 8 working days. This was before covid19, during early February. I like that they have so many of the Roger & Gallet ranges for good prices, would return once my bottle is close to finishing, at the moment it's still half full, love the scent of this perfume!!

I've ordered perfume set for my Mrs birthday. The next day I have received notification from PayPal that money were refunded from Treat Your Skin Ltd - have no clue who are they nor thebreason of refund? I have checked all emails / spam folder, but have not received any information regarding order cancellation?..
I am giving 2 stars only because of prompt refund, not because of service.

Numerous negative reviews on Trustpilot for this company, and I agree 100% with them. Serious customer service, and shocking attitude from staff. Sure you'll find better elsewhere.

After placing an order, I didn’t hear anything more for several days so telephoned (number from their website 023 9245 3256) but got no reply, just an answerphone (voicemail). Reading some of the reviews here, I started to worry, so emailed for an update. Very surprised to receive a reply within 30 minutes, explaining current status of my order. My order took 6 working days to be delivered (estimate is 5-10 days). Received via RM Signed for. Goods as described at a good price.

Does Salon SkinCare really exist!
I placed an order for 5 packs of Naturtint #6N a week ago. Although I received the confirmation of my order on the same day I have not received my order nor have been informed that when will they be dispatched. This is disturbing particularly in the light of what your other customers have written about your service.
I also called your office and no one answered the phone.
Please reimburse my money as that would be the easiest option for you and me.

PS. Kayhan Baber is the same as Kayhan Nouri-Aria

Salon Skincare 'Is Not Only ahead of the Competitors on Price Cuts'.
But Salon Skincare ' is streets ahead on Customer Service and Customer Care'.
Give them a 'Try'. 'You Won't be disappointmented',

Salon Skincare 'Fantastic Company and Fantastic Prices'.

Top customer service! Nicolas is an asset to your company. He ensured prompt replies to any queries that I had and resolved them effectively. Great products at great prices!

My order arrived within a couple of days thank you. All products were at a great price and I would definitely use them again

As with previous reviewer, I spent over £100 on online purchase from Salon Skincare. Within 2 days I received only free-gifts that came with my purchase, but not the products I needed to have.

I made several phone calls - nobody answers, I felt like I was conned and got so worried.

Basically here's what I discovered after searching information, their London address is just a business registered address but the products are sent from a warehouse based in Kent - which happened to be a distribution company who seems to offer massive range of products (not just skincare products) supporting many other online retailers who has no way of being able to stock massive range of products in their small office.

So, I imagine it's like this: Salonskincare receive our orders, then pass them to this distribution company. If they can find it in the warehouse they'll send it straight away, if they can't then they'll only send what they can. For the outstanding order, there is noway Salonskincare reps to know when it will be in stock.

It's a huge hit and miss with Salonskincare.

I felt sorry for the lady responding to me, thinking she's receiving hundred of complaints like mine every day and she can't do a thing to resolve.

If you can wait for an unknown time, then it's a great value using Saloneskincare. For me, I needed it within 5 working days (before holiday), so the amount of stress and communication and waiting was not worth the discounted price (over around 2.5 weeks from the order to refund).

Personally I would never purchase anything from Salonskincare again. I prefer to pay the full and want to be assured my order is coming or in stock or be able to speak to a person when something goes wrong.

P.S. I received full refund of the order I cancelled, and despite nobody answers phone the they responded to every email inquiry.

I placed an order on Tuesday for which i have paid just over £100 (money was obviously taken straight away)- i have also paid for a £6.99 next day delivery. As of today - Thursday 1st August - I have received no email confirmation of my order from Salon Skincare - i have had no reply to several emails, facebook messages and a post on Twitter. How are you supposed to get a response and not think this is some sort of scam? Very unimpressed. To the team at Salon Skincare - perhaps i might get a response on a public forum?

Great for me! Ordered a product at a much cheaper price than anywhere else; product arrived promptly, was perfect, wrapping was great. Certainly nothing that I could find fault with at all. I also received an email to let me know the item had been shipped.

I placed an order 14th July and was hoping to get my order 2-5 business days as it shows when placing the order. It also states that you will be sent an email once the order has been dispatched.
On the 20th July I still hadn't received my order or email regarding dispatch so I tried calling the number on their website. No answer on the phone so I left a couple of messages which no one responded to either.
I then sent an email and got a response 2 days later stating my order had been lost in the post. I replied on the same day saying I would like to re-order the same items and if they could be sent asap.
A day later I get an email to say the items are out of stock and will be back next week. It seems they were never in stock when I placed the order.
I really would like the items but feel extremely disappointed with the service.

I posted the above complaint on the 23rd July 2019 due to the poor service I had received. I still wanted the items but was told they would take another week.

Today is 31/07/19 and the company finally respond to me by saying they can no longer provide the items.
It has taken them over a week to respond after telling me the items will be in stock in a weeks time. Very disappointing and poor service.

I ordered some face wash on 2/7/19 and paid for it to be delivered within 3-5 days but still have not received anything. They lure you in with cheap prices but this website really is a waste of time.
I wrote an email chasing this up and they said that there was a delay and offered a £5 voucher for next time. No way would I use this website again. It's better to pay a bit more for speedy delivery. Would definitely avoid.

Sent me wrong product!!!!!!
Ordered:
Decleor Hydra Floral Everfresh Hydrating Light Cream 50ml × 1
Received absolutely different product:
Light day cream

I placed an order for 6 x 400ml bottles of Caudalie body lotion. After waiting several weeks without anything being delivered, I received 4 x 250ml bottles of Caudalie body lotion, with no explanation or refund! It's an awful customer experience and quite possibly illegal. How can it be legal to not supply what has been ordered, with no refund? I will never ever order from this company again. Shockingly bad.

I ordered a decleor serum and waited 2 weeks with no delivery. I emailed customer service who then said sorry were out of stock. They offered £5 discount code which was useless as I couldn’t use it for anything I wanted on site. So I found an alternative product and ordered 2 items, they placed a free gift in my basket as well. Waited one week before prompting for an update, only the 2nd item arrived, no free gift or my serum. I was told the free gift was delivered but I never received it I told them but they weren’t interested. My other order even though was available on their site when I ordered was now once again out of stock!! Customer service was pretty useless I had to prompt them myself to get an update when they could have flagged the product as out of stock on their website saving my time ordering. So I waited a whole month with no item when I could have gone elsewhere! Which I did and received my order next day. I checked their website the same day customer service advised they were out of stock and the same serum was showing for sale once again with no out of stock message. I think they are playing some game attracting orders they can’t fulfil! Avoid!!

Helpful, responsive, fast service and excellent customer service.

Received a product called Vinosource a Creme Sorbet Hydratante, it came within a couple of days and it's amazing, leaves my skin feeling so fresh and lovely, thank you