SAM Conveyancing Reviews 

1,240
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, finding the process easy and convenient, particularly for specific legal needs like anti-fraud verification and property surveys. Many people appreciate the helpful and friendly staff, who are described as attentive and reassuring. The quick response times and clear communication further contribute to a smooth and less stressful user experience for consumers. However, some people experienced communication issues, noting slow responses and a lack of updates, with some cases being passed to other providers.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Response time

Users describe positive interactions with response times, with many praising the quick and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had to get the Form LL restrictions(Anti-Fraud restrictions) verification done when remortgaging our property and was struggling with the local ones we called saying they don't and was super gl... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with SAM Conveyancing. They were recommended by our solicitors at a competitive rate and did an amazing job. The response time was great and Olivia was very friendly! Ade had... See more

Company replied

Rated 5 out of 5 stars

Had a great experience overall with Sam Conveyancing. Dealt with Amy who supported with helping me with the process of verifying my ID for the LL Restriction Form. The emails sent were so thorough and... See more

Company replied

Rated 5 out of 5 stars

Brilliant support while buying our first home. Ehren was incredibly helpful and informative from start to finish, even after our first purchase fell through. Nothing was ever too much trouble, and we... See more

Company replied


Company details

  1. Conveyancer
  2. Surveyor

Written by the company

Hand selected CQS accredited conveyancing solicitors, RICS regulated chartered building surveyors and independent mortgage brokers providing a market leading service all managed by the SAM team. We provide every service you need to buy or sell your residential property successfully. We also provide many other services including will drafting, deeds of trust, home removals and buildings insurance. Everyday we help clients achieve their dream of buying a home and take as much of the stress out of the process that we possibly can. At our heart is a friendly approach to what most people feel to be the hardest thing they'll ever do. We are human like everyone else and offer this personal touch during the process. If at anytime you need our help, simply call us on 0333 344 3234 and within one ring, we will listen to what you need and do all we can to help you. We really are a friend when you need them the most.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,240)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience 👍 5 stars

February 7, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Asif,

Thank you for your 5-star review.

If you need anything else in the future, then please get in touch, and we will be happy to help.

Kind regards
SAM

Rated 5 out of 5 stars

I cannot fault SAM for their…

I cannot fault SAM for their friendliness and service - Charlotte was amazing from start to finish, as well as others I spoke with. Admittedly, I was very 'on it' with chasing, but they never left me without a response. Some minor issues with Chadwick Lawrence due to a change of solicitor but nothing that affected my purchase - in fact, the seller was extremely difficult and not always forthcoming, but we finally completed today thanks to CL/SAMs hard work.

March 10, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Marshall,

Thank you for your positive feedback on your purchase. It's great to hear that you were pleased with the friendliness, service and communication which helped to get you through to completion.

We will be happy to help in the future should you need it.

Kind regards
SAM

Rated 5 out of 5 stars

Great service

Great service. Really fast and no fuss arrangements. We didn't have to do anything.

The surveyor contacted me on the day to explain what they had been found and then we had the report by the evening.

As a result of the survey we were able to negotiate money of the price of the house.

February 14, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Ffion,

Thank you for your 5-star review on your Level 2 Home Buyers Survey through Amy at SAM and Roisin at Camsure. It's great to hear that we were able to make the process easier for you, and from the report and speaking with Roisin, you were able to negotiate a price.

If you need anything in the future, then please do get in touch, and we will be happy to help.

Best Wishes
SAM

Rated 5 out of 5 stars

Great customer service and price matched

February 24, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Gina,

Thank you for your 5-star review. We are pleased to hear that you were happy with the service and the price.

If you need anything else in the future then please let us know and we will be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

10/10 service and responsiveness

SAM Conveyancing were extremely responsive, were able to give sound advice on what survey to carry out and when, and were timely in arranging a suitable date. Not to mention our surveyor's report was comprehensive and the follow up call was much appreciated.

February 20, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Good morning,

Thank you for your 5-star review. We are pleased to hear that you are happy with the survey you had with us. It's great that you found the report comprehensive and that you spoke with the surveyor to discuss it.

If you need anything else in the future, please don't hesitate to get in touch. We'll be happy to help.

Kind regards
SAM

Rated 5 out of 5 stars

Flawless

Engaged SAM to handle a deed of assignment for me. The process was completely painless and very efficient. It’s the second time I’ve used them and wouldn’t hesitate to recommend.

March 3, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Thank you so much for leaving such a positive review. Great to hear you are happy with our service and we look forward to helping you again in the future.
All the best,
SAM

Rated 5 out of 5 stars

The Sales executive was very friendly…

The Sales executive was very friendly and helpful. They handled organizing the survey with the surveyor and the estate agent, which took the hassle out of it for us.
We received a detailed and good quality survey back.

February 21, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi David,

Thank you for your positive feedback on the Survey you had through Ehren at SAM and Andie from Appleby Petfield. It's great to hear you were pleased with the feedback from your survey report.

We will be happy to help should you need anything else in the future.

Best wishes
SAM

Rated 5 out of 5 stars

I would like to thank SAM conveyancing…

I would like to thank SAM conveyancing for a swift dealing in my issue. Amanda Ambla and Ehren Elcock looked after me in such a professional manner, they was very informative a direct to the point. They was so helpful. I would recommend their services to anyone else and I will definitely be using them in future if I need.

February 25, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Ravinder,

Thank you for your 5-star review. We are pleased to hear that you found both Ehren at SAM and Amander at Chadwick Lawrence both professional and helpful and were happy with the service you received.

If you need anything in the future, please don't hesitate to get in touch. We'll be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Homebuyers survey

I organised my homebuyers survey through Sam conveyancing and I found them to be really helpful, they were the cheapest quote that I found, had availability to book in within a week, and communications with the team were really friendly and straightforward. The surveyor was also really helpful and thorough. Would recommend.

February 14, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Polly,

Thank you for your 5-star review of your survey through us. It's great to hear that you were happy with the price and that you found the communication friendly and helpful with both SAM and our surveyor.

If you need anything else in the future then we will be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Takes the hassle out of finding a good surveyor

We regularly arrange surveys for all our property purchases through SAM Conveyancing and have recently commissioned them to undertake over 100 surveys of our properties to enable us to monitor their condition. Chris provides a fast and efficient service at a competitive price, taking the hassle out of finding a good surveyor when we need one.

February 20, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Andy,

Thank you for your positive feedback on your surveys through Chris at SAM.

We are pleased to hear that we have helped to take the hassle out of finding a surveyor and that you found our prices competitive.

If you need any other surveys in the future, please don't hesitate to get in touch. We'll be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Needed to get a Deed of Assignment…

Needed to get a Deed of Assignment drafted for rental income. Was competitively priced and quick turn around.

February 10, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi,

Thank you for your 5-start review for your deed of assessment through Charlotte at SAM and Amanda Ambler at Chadwick Lawrence. we are pleased to hear you were happy with the price and with how quickly we were able to turn it around.

If you need anything in the future, please get in touch and we will be happy to help.

Best wishes
SAM

Rated 1 out of 5 stars

Poor experience. Think very carefully before using SAM

I would think very carefully if I were you. I used SAM Conveyancing (in reality an unregulated and unaccountable intermediary) to produce a Deed of Assignment. Initial contact was very positive, with all of my questions politely answered and the process well explained. After you pay your £240 fee (which I shall return to later) you are unfortunately in the hands of Chadwick Lawrence, a law firm based in Yorkshire (they have some “interesting” reviews on here, with which I fully concur). You receive a 2-page draft Deed in a few days which you are asked to check, sign and have witnessed. You then return this to Chadwick Lawrence at your own expense and a few days later you receive a certified copy via email. Note: a certified copy of the original Deed, and NOT the original Deed. The “fun” starts when you ask for the original to be returned to you. Bear in mind that this is your property, and this is what you were promised and paid for. All of a sudden there was a change of mood music. Statements of “usual practice” were made, additional fees were demanded, and there was absolutely no acknowledgement of any shortfall whatsoever from the contracted service. I was also taken aback at the defensive and condescending tone of the emails from the co-founder of SAM who responded to my concerns in a very high-handed and inappropriate manner. When challenged he was unable or unwilling to produce anything from his sales pitch which led you to believe that you were going to end up with anything other than an original Deed of Assignment. After chasing, which elicited a further off-hand and defensive email, I was eventually sent the original (erroneously stamped as a certified copy! - which of course it is not, as it is the original!) at no additional cost as a “gesture of goodwill”. It is disappointing that “goodwill” did not appear to feature before this completely unnecessary confrontation. It’s really not that difficult SAM. You enter into a contract with a client to provide a service, which you then provide. No “ifs” no “buts” - just deliver what you have been paid to deliver first time and without fuss. In terms of the actual Deed of Assignment, you don’t have to spend £240. Get yourself a decent template online (they are about £20), follow the instructions and fill it in. As if by magic you have a perfectly legal Deed of Assignment. You don’t need the services of SAM or any solicitor. The only reason I used SAM was I wanted to be sure that everything was “watertight” - but I needn’t have been concerned and wish I had been better advised that this is a very simple document which can be easily produced with a well drafted online template. I am under absolutely no illusion that the response to this review will follow the usual pattern of defensiveness, obfuscation and personal attack, so as I said - I would think very carefully before parting with your money for this “service”.

UPDATE: The response from SAM is a disgrace. It is word for word lifted from an email sent to me a week ago when I complained about the service and does absolutely nothing to address the issues I raise. Specifically the misrepresentation of their service, which fails to mention that you will NOT receive an original Deed of Assignment. Merely a certified copy.

February 3, 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Steve,
Thank you for your feedback. Your comments are appreciated, but you must understand, you didn't pay for this part of the service. We did this part for free.
If because you are getting this part for free, our paying clients postal requests were put ahead of yours, then I don't see the issue. Your solicitor suggested you paid for this service and, from your original threat, you didn't want to.
The good news was, as you stated, you don't mind waiting, as long as you know it is on its way and it was confirmed it was on its way and you didn't have to pay for this.
We are an honest and trustworthy Company and we treat all our clients fairly.
All the best,
SAM

UPDATE:

Hi Steve,

We have conducted a thorough investigation and the issue has arisen because our solicitor is now including the certification of the Deed after execution in this service, which was not included in your scope of work with us. We understand you were unhappy to then receive a certified copy rather than the original wet-signed deed.

The reason for certification is extra confirmation of the date for the deed to be valid (Deeds cannot be backdated, so this helps protect against a potential dispute over the date of execution). As a small company we aim to satisfy all of our clients and resolve any client complaints; we ensured our solicitor returned the original Deed to you at our own expense.

Our records show you opted not to pay for Royal Mail Special Delivery by 1 pm, and were happy for us to post the Deed for free, so long as it was on its way. Your subsequent complaint was due to the slow post, which is beyond our control. You now have the original document as well as the digital proof of certification which was provided at no extra cost.

We have improved our messaging to ensure future clients receive their original Deed after certification and are aware of the reason for certification and the postage options from the point of instruction. Thank you for your support in improving our services.

All the best,
SAM

Rated 5 out of 5 stars

Top Service

Ehren was super helpful in guiding me through the services I'd require in order to reach my intended outcome. Even when I changed services and required refunds, affairs were handled swiftly. Always willing to help, answered multiple questions and most importantly; with accuracy and speed.

February 7, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Mustakim,

Thank you for your positive review; it is great to hear that you were pleased with the service you received from Ehren at SAM and Amanda Ambler at Chadwick Lawrence and that any questions were answered quickly and accurately.

If you need any help in the future then we will be more than happy to help.

Best Wishes
SAM

Rated 5 out of 5 stars

Help to Buy loan repayment

I used SAM Conveyancing to pay off my Help to Buy loan. They assigned me to Ben at Chadwick Lawrence, who handled the legal aspects efficiently.

I started my redemption process on January 14th, and within a month, I received the authority to complete. Now, I’m set to finalize everything on February 19th—exactly on schedule.

Ben has been very responsive via email and provided phone updates whenever needed. Looking forward to completing the process soon and hoping the post-completion stage goes just as smoothly.

February 14, 2025
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Sang Lee,

Thank you for your positive review of your Help to Buy Loan repayment. It's great to hear that you are happy with the service you have received through Joe at SAM and Ben at Chadwick Lawrence. We are also pleased that Ben has been responsive and you have been able to speak to him on the phone when needed and the process has moved quickly.

If you need anything else in the future, please get in touch. We will be more than happy to help.

Kind regards
SAM

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, great communication. Highly recommended.

February 14, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi,

Thank you for your 5-star review. We are pleased you were happy with the service from SAM and you found the communication was great.

If you need anything else in the future, then please do get in touch and we will be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Great service with a fast turnaround

I got a quote online for a property related issue. When I spoke to them on the phone, they (Chris) advised that an alternative/ cheaper approach will give me the same results. Ended up saving me over half what I expected it to cost. All the work went through quickly and without any issues. Overall, great price with a quality service. Will use again.

February 3, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Akeel,

Thank you for your 5-star review. We are pleased to hear that you were happy with the quick service at SAM through Chris. It's great to hear that you were happy with the price and were able to save you some money.

If you need help with anything in the future, please do not hesitate to contact us. We will be happy to assist you.

Kind regards
SAM

Rated 5 out of 5 stars

Very prompt and efficient service

Very prompt and efficient service. Having struggled to find a local solicitor that could deal with our request, we approached SAM conveyancing online and our request was handled and resolved in just a few days. We had an immediate response to our online enquiry, which was followed up by regular communications to keep us in the loop on progress. Very clear pricing too. Happy to recommend their services.

February 3, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Sue,

Thank you for your 5-star review. It's great to hear that you were happy with the price, the quick service and the regular communication to resolve your matter.

If you need anything in the future then please do get in touch and we will be happy to help.

Kind regards

SAM

Rated 1 out of 5 stars

Appalling company who outsource work - avoid them and their partners

We appointed SAM Conveyancing based on their good reviews but they outsourced our case to Chadwick Lawrence. We didn't think anything of this, as we assumed one supposedly reputable company would work with another, but we were incredibly wrong. The service from Chadwick Lawrence has been so appalling (delays, gaslighting, deliberately opaque messages, inaccuracies in emails and incorrect figures on our completion statement) - plenty to take to the legal ombudsman. On their website, SAM Conveyancing state that in their service pledge that they will help you at every stage of the process, yet when we raised issues they simply replied, "Sadly, I can’t advise further on this matter." It seems they just take the lead generation fee of £190 and scarper. Total frauds.

February 10, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Emily,
Thank you for your feedback of which your comments are taken very seriously. Firstly, I would like to clarify that we do not hold any client money and that your initial deposit is sent directly to your solicitor to formally instruct and to get your transaction underway. We are the Introducers and assist in the case progression, however it is your solicitor to advise from a legal perspective and to act in your best interest on any issues/queries raised.
On review of your file I can see that you were responded to throughout your sale and towards the end your solicitor was not notified by the buyers solicitor re: 5 days being required between exchange and completion or notification from the buyers solicitor to confirm that completion had to take place on the 14th February. I understand that this has now been agreed and exchange has taken place which is great news!
We wish you all the best.
SAM

Rated 5 out of 5 stars

Great experience with Sam conveyancing

I had a great experience with this firm, very polite and responsive service throughout the process, they do not only help with finding a decently priced conveyancer, they also do the same for property surveyors and house insurance, it's basically a hub for most of the basic property pruchase needs. Highly recommended.

February 10, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Marco,

Thank you for your 5-star review. We are pleased to hear that you were happy with the process, that you found us polite and responsive and were happy with the price.

If you need any help in the future then please do let us know.

Kind regards
SAM

Rated 5 out of 5 stars

Looked too good to be true - I was mistaken!

In the pace of today's life interacting with companies that work with speed and accuracy is vital. SAM Conveyancing really stands out here. From the very first phone, the whole approach of this company is amazing. For my first request to them, the phone call was picked within 10 secs and I was talking to real person. Within 15mins I had all the summary of my request and next steps sent in email without error. Within 48 hrs I had the final documents I needed prepared - again without error. All of this at a cost that was 40% cheaper than other equivalent online solutions. It seemed too good to be true, but my second experience was on par with the first. SAM Conveyancing really has something very special that works - really well done and I hope you can maintain and grow this great service you have. Special thank you to Amy for dealing with both of my requests. Your on the top of my list for any future work - Thank You.

February 8, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi,

Thank you for your positive feedback, It is great to hear that you were pleased with both the services you received at SAM and the help you've had from Amy. We are pleased that you were also happy with the price.

If there is anything in the future that you need, please do get in touch, and we will be happy to help.

Kind regards
SAM

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