SAM Conveyancing Reviews 

1,240
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, finding the process easy and convenient, particularly for specific legal needs like anti-fraud verification and property surveys. Many people appreciate the helpful and friendly staff, who are described as attentive and reassuring. The quick response times and clear communication further contribute to a smooth and less stressful user experience for consumers. However, some people experienced communication issues, noting slow responses and a lack of updates, with some cases being passed to other providers.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Response time

Users describe positive interactions with response times, with many praising the quick and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had to get the Form LL restrictions(Anti-Fraud restrictions) verification done when remortgaging our property and was struggling with the local ones we called saying they don't and was super gl... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with SAM Conveyancing. They were recommended by our solicitors at a competitive rate and did an amazing job. The response time was great and Olivia was very friendly! Ade had... See more

Company replied

Rated 5 out of 5 stars

Had a great experience overall with Sam Conveyancing. Dealt with Amy who supported with helping me with the process of verifying my ID for the LL Restriction Form. The emails sent were so thorough and... See more

Company replied

Rated 5 out of 5 stars

Brilliant support while buying our first home. Ehren was incredibly helpful and informative from start to finish, even after our first purchase fell through. Nothing was ever too much trouble, and we... See more

Company replied


Company details

  1. Conveyancer
  2. Surveyor

Written by the company

Hand selected CQS accredited conveyancing solicitors, RICS regulated chartered building surveyors and independent mortgage brokers providing a market leading service all managed by the SAM team. We provide every service you need to buy or sell your residential property successfully. We also provide many other services including will drafting, deeds of trust, home removals and buildings insurance. Everyday we help clients achieve their dream of buying a home and take as much of the stress out of the process that we possibly can. At our heart is a friendly approach to what most people feel to be the hardest thing they'll ever do. We are human like everyone else and offer this personal touch during the process. If at anytime you need our help, simply call us on 0333 344 3234 and within one ring, we will listen to what you need and do all we can to help you. We really are a friend when you need them the most.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(1,240)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spot on !

Absolutely fantastic service ! Very keen to inspect the property in details, very clear report was generated afterwards and areas to be addressed were flagged. Highly recommended
Thank you!

April 23, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Rafik

Thank you for your 5-star review following your Level 2 Homebuyers survey. We are so glad you found our service fantastic and that our surveyor, Graham, gave you a detailed and clear report!

If you need anything in the future, please do not hesitate to contact us; we will be more than happy to help!

Best Wishes
SAM

Rated 5 out of 5 stars

We've used SAM conveyancing twice now…

We've used SAM conveyancing twice now and they are always responsive, helpful and professional, everything is taken care of the quality of the surveys and feedback is top notch,

April 30, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Tim,

Thank you for your 5-star review following your Level 2 Homebuyers survey with us. We are glad you found Chris at SAM responsive, helpful and professional, and our surveyor Lee took care of everything for you!

If you need anything else in the future please don't hesitate to contact us, we will be more than happy to help!

All the best
SAM

Rated 5 out of 5 stars

Charlotte and the team were very…

Charlotte and the team were very responsive and provided a clear outline of what to do and timescales for completing my help to buy loan redemption.

April 28, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Kyle,

Thank you for your positive feedback on your Help to Buy Loan Repayment. We are pleased that you were happy with the service that Charlotte at SAM and Binish at Chadwick Lawrence provided, with clear outlines and timescales.

If there is anything in the future that we can help you with, please do get in touch, and we will be more than happy to help.

Best Wishes

SAM

Rated 5 out of 5 stars

Offered great advice and better options

Offered great advice and better options that I was not aware of at the time.
Answered my queries promptly and completed my request in an efficient and timely manner.
Great service.

April 24, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Daniel,
Thank you for leaving us such a lovely review and so glad you are happy with the service provided.
All the best,
SAM

Rated 5 out of 5 stars

Great service

Great service - offered an alternative that was more cost effective. Prompt and efficient

April 22, 2025
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Davinder,

Thank you for your 5-star review on the Deed of Assignment you had done through Ehren at SAM and Amanda from Chadwick Lawrence. We are pleased to hear that you found our services quick, efficient, and cost-effective!

If you need anything else in the future, please do not hesitate to contact us; we will be more than happy to help!

Best Wishes
SAM

Rated 5 out of 5 stars

Really easy to use

Really easy to use, Chris explained everything and all went to plan, the report received was comprehensive and useful

April 19, 2025
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Sarah,

Thank you for your 5-star review on the Level 2 home survey you had done through Chris at SAM and Adrian from Harp Surveying. We are pleased to hear it all went to plan and that you found the plan comprehensive and useful.

If you need anything else in the future, please do get in contact, and we will be happy to help.

Best wishes
SAM

Rated 2 out of 5 stars

RICS 3 survey.

Booked a RICS 3 survey through the company thinking they will conduct the survey, turned out they are just brokers of somesort and the survey was done by a differnt company ( I Am Surveyors ) !!!

To be honest they were really responsive and the survey was done on time , but after the survey we tried multiple times to contact the surveyor to discuss the report but didn't receive any answers from his company or from SAM conveyancing.

Luckily the sale fell through for a diffrent reason.

March 7, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Ehab,
Thank you for you comments of which we appreciate your time in providing your feedback.
I would like to clarify that on instruction, you are made aware on which surveyor is completing your survey. We have a panel of surveyors that work for SAM aswell as themselves and they would have sent you their Terms of Engagement prior to the inspection taking place.
On review, the last call we received from you was prior to your survey taking place. The last call from your case handler was on the 17th March to check in with you, following your report being returned, however he was unable to get hold of you.
I am glad to hear that you found us responsive and that the survey report was delivered on time.
Thank you and all the best!
SAM

Rated 4 out of 5 stars

Two issues

I have two issues with your services.

1. I was expecting Sam Conveyancing to provide me the service. I was not expecting my case to be passed on Chadwick Lawrence and this was not clear to me at the outset.
2. I was not happy with the service I received from Chadwick Lawrence since they stamped my original document as a copy and returned it to me. This document is now useless to me.

Overall these issues are not substantially material therefore four stars.

March 27, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Vivek,

Thank you for leaving a review - as always it is really appreciated.

In response using your numbering:

1) We have a panel of 5 solicitor firms who specialise in varying areas of property law. For the work you instructed you worked with our specialist Deed of Assignment solicitor. It helps having a solicitor who specialises in one area as it'll mean they have a vast experience in delivering the service you're look for.

2) Deeds are drafted so the solicitor holds the original deed, and you are provided a certified copy. This allows the solicitor to verify they have the original in the event of HMRC requiring evidence of the same. If you prefer to hold the original then we can provide the same to you.

Thanks again, and please let us know if you require anything further.

Kind regards,
SAM

Rated 5 out of 5 stars

Amazing support

April 9, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Annoula,

Thank you for your 5-star review following your Deed of Assignment through Ehren at SAM Conveyancing. We are pleased to hear you had good support throughout the process.

If you need anything else in the future, please do not hesitate to contact us, we will be happy to help!

Best Wishes
SAM

Rated 5 out of 5 stars

Very easy to organise

Very easy to organise! From first email to receiving our survey took less than 2 weeks. Very detailed survey and I would highly recommend

March 28, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Rebecca,

Thank you for your 5-star review following your Level 2 Homebuyers Survey! We are glad to hear that Joe at SAM helped make this very easy to organise and that our surveyor, Izuka, sent out a detailed report in a timely manner.

We will be happy to help should you need anything in the future!

Best Wishes
SAM

Rated 5 out of 5 stars

surveyor report

I would definitely advise asking SAM Conveyancing for their help in the process of buying a property. They are clear, professional, and always ready to reply to your questions. I asked for a survey and the report came back in a timely manner, very well written and precise. The surveyor was very kind and he was happy to further explain the details over the phone. I found the report of great support for my decision to proceed with the buying process.

March 25, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Silvia,

Thank you for your 5-star review following your Level 2 Homebuyers Survey. We are glad to hear that you found Ehren at SAM Conveyancing professional and responsive and that you found our surveyor, Guy, to be friendly and efficient in sending out the report.

Please do get in touch if you need anything in the future and we will be happy to help.

Best Wishes
SAM

Rated 5 out of 5 stars

Efficient and clear

Great and clear communication. Thanks!

April 4, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Seneer,

Thank you for your 5-star review for your Declaration of No Interest through Chris at SAM and Amanda Ambler at Chadwick Lawrence.

We are pleased to hear that you found the communication clear through all parties. If you need anything in the future then please get in touch and we will be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Very positive experience and excellent service

We used SAM conveyancing to draft a deed of assignment. Ehren got in touch promptly and was very knowledgeable, and helped answer all my questions. Quote for the service was good but most importantly he was always available and gave an excellent level of service which made our decision to go with them so easier. We managed to get the deed set up and completed in good time. Overall a very smooth process from start to finish and highly recommend. Thank you for all your help!

April 3, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Mr Pang,

Thank you for your 5-star review following the Deed of Assignment through Ehren at SAM and Amanda Ambler at Chadwick Lawrence. We are pleased to hear you were happy with the quote and found that the communication was good with Ehren and he was able to help you with any questions you had.

Please get in touch if you need anything in the future, and we will be happy to help.

Best wishes
SAM

Rated 4 out of 5 stars

I am delighted with the level of…

I am delighted with the level of professionalism demonstrated throughout this process, as well as the adherence to timelines for our commitments. The timely responses provided were instrumental in helping me make a well-informed decision. Thank you for your support; it is genuinely appreciated.

March 31, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Mr Shanmugam,

Thank you for your positive feedback on the Deed of Assignment you had through Joe at SAM and Amander Ambler at Chadwick Lawrence. We are pleased to hear that you were happy with the professional service you received and that we were able to get this done to fit your timeline.

Should you need anything in the future, then please do get in touch, and we will be happy to help.

Best wishes
SAM

Rated 3 out of 5 stars

Incorrect document link

Link to document came through swiftly after i paid however it is to the incorrect document. I have emailed and then tried to reach by phone twice to no avail...

March 25, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Abby,
Thank you for your feedback and glad to hear the process was easy from the offset. I understand that we called you back within 15mins, following your missed call of which there was no answer. When your case handler did get through to you, the link was re-sent within an hour.
We always follow up with any potential issues and make sure that all our clients are looked after and left satisfied with any of our services provided.
All the best,
SAM

Rated 5 out of 5 stars

Excellent

Fast, efficient and reliable. Excellent value for money. Would highly recommend.

March 20, 2025
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Jungil,

Thank you for your 5-star review! We are pleased to hear you were happy with the price and that you found our service fast, efficient and reliable!

Should you need anything in the future, then please do get in contact; we are always happy to help!

Best wishes
SAM

Rated 5 out of 5 stars

Positive experience having someone to contact

We used SAM Conveyancing for the purchase of our first house, a freehold property. We initially liked the idea of having someone to help keep things moving along, and Ehren was very thorough with this. As things progressed we ended up speaking with our solicitors more, and were pleasantly surprised to find it so easy to get in touch. Very happy with how everything worked and we have now moved into our house.

March 18, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Kit,

Thank you for your 5-star review! It is great to hear that Ehren was thorough and made the process of purchasing your house easier for you.

We will be happy to help should you need anything in the future!

Best Wishes
SAM

Rated 5 out of 5 stars

Excellent service

Excellent service. Pleasant, fast and efficient. Would highly recommend.

March 10, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Nasar,

Thank you for leaving us a 5-star review. We are pleased to hear you found our service fast and efficient!

If you need anything else in the future, please do not hesitate to contact us. We will be more than happy to help!

Best Wishes
SAM

Rated 5 out of 5 stars

The service was very good

The service was very good. SAM were very flexible when we had to make changes to our plans and surveys were booked at short notice.

SAM could provide interim results informally while waiting for the full report which was helpful. The report we received was clearly laid out and post-report support was on offer.

March 11, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Sandy,
Thank you for leaving us a 5 star review. We really appreciate it and so glad you are happy with the service provided.
Kind regards,
SAM

Rated 5 out of 5 stars

A streamlined and easy process

A streamlined and easy process. Provided a competitive quote, arranged a survey within a week, and turned around the report shortly after too. Overall an excellent experience!

March 17, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Joshua,

Thank you for your positive feedback on the survey you had through Amy at SAM and Martin Tate at My-Surve. It's great to hear that you were happy with the speed the survey and report were turned around.

If you need anything else in the future, then please do get in touch, and we will be happy to help.

Best wishes
SAM

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