SAM Conveyancing Reviews 

1,238
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, finding the process easy and convenient, particularly for specific legal needs like anti-fraud verification and property surveys. Many people appreciate the helpful and friendly staff, who are described as attentive and reassuring. The quick response times and clear communication further contribute to a smooth and less stressful user experience for consumers. However, some people experienced communication issues, noting slow responses and a lack of updates, with some cases being passed to other providers.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Response time

Users describe positive interactions with response times, with many praising the quick and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had to get the Form LL restrictions(Anti-Fraud restrictions) verification done when remortgaging our property and was struggling with the local ones we called saying they don't and was super gl... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with SAM Conveyancing. They were recommended by our solicitors at a competitive rate and did an amazing job. The response time was great and Olivia was very friendly! Ade had... See more

Company replied

Rated 5 out of 5 stars

Had a great experience overall with Sam Conveyancing. Dealt with Amy who supported with helping me with the process of verifying my ID for the LL Restriction Form. The emails sent were so thorough and... See more

Company replied

Rated 5 out of 5 stars

Brilliant support while buying our first home. Ehren was incredibly helpful and informative from start to finish, even after our first purchase fell through. Nothing was ever too much trouble, and we... See more

Company replied


Company details

  1. Conveyancer
  2. Surveyor

Written by the company

Hand selected CQS accredited conveyancing solicitors, RICS regulated chartered building surveyors and independent mortgage brokers providing a market leading service all managed by the SAM team. We provide every service you need to buy or sell your residential property successfully. We also provide many other services including will drafting, deeds of trust, home removals and buildings insurance. Everyday we help clients achieve their dream of buying a home and take as much of the stress out of the process that we possibly can. At our heart is a friendly approach to what most people feel to be the hardest thing they'll ever do. We are human like everyone else and offer this personal touch during the process. If at anytime you need our help, simply call us on 0333 344 3234 and within one ring, we will listen to what you need and do all we can to help you. We really are a friend when you need them the most.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 83% of negative reviews

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4.3

All reviews

(1,238)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Used for a Level 2 survey

Used for a Level 2 survey.
Very efficiently arranged and with minimal fuss.
Initial report via email received on the day followed up by a comprehensive report within 2 days.
Without doubt would recommend for future survey work.

June 17, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi,

Thank you for your 5-star review on the Level 2 survey you had done through Amy at SAM and Andie Petfield from Appleby Petfield Limited.

It's great to hear that you found the process efficient and that the report was quickly turned around and comprehensive.

If you need anything in the future, please do let us know, and we will be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Professionals with Integrity

Andrew, Amy and Molly are true professionals. My experience with the company is truly customer focused and the communication and efficiency of their services it 11 out of 10. Most of all they have integrity and go beyond to find solutions to the conveyancing process. Highly recommended.

June 27, 2025
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Matthew,

Thank you for your positive feedback. It is great that you found the experience good. Customer focus/integrity, and communication are at the heart of everything we do, so we are pleased that it shone through.

If there is anything else we can do to help in the future, please do get in contact and we will be happy to help.

Best Wishes
SAM

Rated 5 out of 5 stars

Great service

Great service – clear report and helpful team

I used this company for a Level 2 Home Survey with Valuation and was really happy with the experience. Although I didn’t meet the surveyor, the report was clear, detailed, and easy to understand.

Charlotte was brilliant throughout—really friendly, professional, and quick to follow up to make sure I had everything I needed.

The price seemed standard for this kind of survey, and the service felt well worth it.

Would definitely recommend if you’re looking for a smooth, reliable experience.

June 6, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Shah,

Thank you for your positive feedback on the Level 2 survey through Charlotte at SAM and Chuks from Marlbrooks Chartered surveyors.

It's great to hear that you found Charlotte helpful and professional throughout, and the report was detailed.

If there is anything in the future we can help with, please do get in touch.

Best wishes
SAM

Rated 5 out of 5 stars

Nice and simple.

Nice and simple.
Great experience. Would highly recommend SAM Conveyancing surveys

June 6, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Ignacio,

Thank you for the positive feedback on the Level 2 survey you had done through Joe at SAM and Paul Knight at I am Surveyors. It's great to hear you found the experience great and simple.

If there is anything in the future you need help with, then please do get in touch and we will be happy to help.

Best Wishes
SAM

Rated 5 out of 5 stars

Professional Service

SAM Conveyancing were extremely professional, were quick to reply and got us booked in straight away. They explained everything to us and were really helpful whenever we had a question about our booking. We had a Level 2 survey and everything was outlined for us. I would highly recommend SAM Conveyancing to anyone!

May 23, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Sian,

Thank you for your 5-star review following your Level 2 Homebuyer's Survey through Joe at SAM and Andie from Appleby Petfield. We are so glad that you found our service informative, time-efficient, and professional. We are also pleased to hear that Andie gave you a detailed report.

If there is ever anything you need in the future, please do not hesitate to contact us. We will be more than happy to help.

Best Wishes
SAM

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service, helpful over the phone with deciding what survey to go for. The person doing the survey was as thorough as you would expect and it was booked and completed within one week of making initial contact.

June 12, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Venus,

Thank you for your 5-star review following your Level 2 Homebuyer's Report through Amy at SAM and Izuka from Francis Blackstone Surveyors. We are so pleased to hear that you found us efficient and informative and that Izuka promptly provided a detailed report.

If you ever need anything else in the future, please do not hesitate to contact us; we will be more than happy to help.

All the best
SAM

Rated 5 out of 5 stars

Excellent communications

Excellent communications, really clear, very happy with service

June 17, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Daniel,

Thank you for your positive feedback, it is great to hear you found us to have clear and great communication!

If there is anything you need in the future, please do not hesitate to contact us; we will be more than happy to help!

Best Wishes
SAM

Rated 5 out of 5 stars

Help with Deed of Assignment

Sam Conveyancing helped me with a Deed of Assignment. This was handled efficiently and with good communication throughout the process all for a reasonable price level for this type of service. I would have no hesitation recommending them to help with all property related issues.

June 10, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Vin,

Thank you for your 5-star review following your Deed of Assignment through Ehren at SAM and Amanda at Chadwick Lawrence. We are so pleased to hear that you found our service to be time-efficient and that we had good communication.

If there is ever anything you need in the future, please don't hesitate to contact us; we will be more than happy to help!

Best Wishes
SAM

Rated 5 out of 5 stars

I had a great experience with SAM…

I had a great experience with SAM Conveyancing. They were very thorough and professional throughout the process. The homebuyer report was detailed and comprehensive, and I really appreciated receiving a call from the surveyor on the day to reassure me that there were no major issues with the flat. The team was responsive, clearly explained every step, and in terms of value, they offered the best price in the area. Highly recommend!

May 23, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Mia,

Thank you for your positive feedback on your Level 2 Home Buyers survey through Joe at SAM and Erdogan Tozanoglu from Precision Surveys. It's great to hear that you were happy with the price and found the process professional and helpful. We are pleased to hear that you found the report detailed and thorough, and that the phone call with your surveyor after was reassuring.

Please do get in touch if there is anything in the future you need, and we will be happy to help.

Best wishes
SAM

Rated 1 out of 5 stars

Awful ID1/ID5 form service

Myself and my partner needed our identity verified for an ID1 form and chose SAM Conveyancing because they advertised a short-turn-around, online service. Unfortunately, the service provided was awful and after nearly 2 weeks we still don't have the forms required. As with other reviews on here it seems like the outsourcing to Chadwick Lawrence who SAM Conveyancing continue to use despite them providing terrible service is the main issue.

The first disappointment came when the wait time for an appointment advertised turned out to be wrong. Appointments with a conveyancer were shown for a few days time but we actually had to wait a week to get an online appointment.

The main problem then came with the posting of the documents. Myself and my partner both paid £24 each for special delivery (the cost that royal mail charge for this is actually ~£8 for a letter by the way) which should have ensured the documents were with us the next working day. The documents were not sent with special delivery and SAM Conveyancing seem unable to actually confirm that you get this delivery service despite taking money for it. I have been waiting 12 days for my documents to arrive and they still haven't.

Whilst the communication with SAM Conveyancing themselves was fine, they failed to take any real responsibility for charging for a service which they aren't actually checking is provided. Not only does it feel like they over charge for this but I've then had to draw this to their attention and follow up repeatedly to get any straight answers. I would avoid SAM Conveyancing if they are acting as a middle-man for any service as they seem to be unwilling to take responsibility (but willing to take your money).

They did eventually give us a refund for the special delivery but if I had known how long this would have taken with them I would have gone to a cheaper company who were not falsely advertising a quick turn around. Frankly, don't be fooled by the website or the media appearance and avoid them and save yourself the farce. I'd recommend using somebody who hasn't written a book but does provide a good service.

June 11, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Edward,

Thank you so much for your feedback; we truly value it. We're so sorry to hear that your ID5 took 5 working days to complete; we absolutely aim for a much faster process. Your dedicated solicitor has extended their apologies for the delay and the postage mix-up, and of course, ensured that you were fully refunded for that.
We really do take every opportunity to learn from these situations and are always working to prevent any repeat incidents.
Kind regards,
SAM

Rated 5 out of 5 stars

Flawless Experience

Very responsive from the offset. I was shopping around for quotes for a RICS building survey and not only were SAM the fastest to respond, they were also great value and very informative. They kept me updated around the process and what to expect and their customer service team was very courteous and helpful post-survey to ensure we had received everything and to make sure we had understood the contents of the report and to ask whether we had follow-up questions.

This was a great experience from start to finish. I would recommend and use again 100%.

May 27, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Steve,

Thank you for your 5-star review following your Level 3 Building Survey through Amy at SAM and Guy at Albright Surveyors. We are so pleased you found our service cost-effective, time-efficient and informative!

If there is anything you may need in the future, please don't hesitate to contact us; we will be more than happy to help.

All the best
SAM

Rated 5 out of 5 stars

A very quick turn around with good…

A very quick turn around with good communication through out, as well as clearly explaining the process. An in-depth report which was valuable in me progressing my house purchase.

May 26, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Rajeev,

Thank you for your positive feedback on the Level 2 home survey through Ehren at SAM and Graham Hamblin at Hamblin Sullivan Associates.

It's great to hear that you found the process quick and clear and that you found the report in-depth to help with the process of your purchase.

If there is anything else you need in the future, then please get in touch and we will be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Quick, comprehensive and cost effective

Sound SAM Conveyancing online and was really pleased with the service they offered.
I’d for a few quotes elsewhere. I’d already done my research so I knew what I needed and everywhere else seems to try and complicate it.

SAM was quick, cost effective and comprehensive. Just what I needed.

May 31, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Teri,

Thank you for your 5-star review following your Deed of Assignment through Joe at SAM and Amanda at Chadwick Lawrence. We are so glad to hear that you found our service to be cost-effective, comprehensive, and time-efficient.

If you ever need anything in the future, please do not hesitate to contact us; we will be more than happy to help!

All the best
SAM

Rated 5 out of 5 stars

Professionals company 5* from start to…

Professionals company 5* from start to finish.

May 15, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Bashir,

Thank you for your positive feedback. It is great to hear that you found us to be professional from start to finish.

If there is anything we can do to help in the future, then please get in touch and we will be happy to help.

Best wishes
SAM

Rated 1 out of 5 stars

Complete Lack Of Care & Service

I have used Sam Conveyancing and their solicitors, Chadwick Lawrence, for years starting during Covid. I was happy and have used them multiple times since. The service in 2024/2025 is completely different, a big drop in care and quality. Their solicitor, Chadwick Lawrence, was appalling, aggressive, rude, repeatedly left work incomplete so the buyer's solicitor could not move the sale forward. I contacted my handler, Ehren Elcock - Sales Executive Team Leader of Sam Conveyancing and he just stood by, did nothing to support. He never returned a phone call, only replied by email days late, was never available in 5 months of struggling to get the sale completed. I made an official complaint against Chadwick Lawrence and gained several hundreds pounds refund. Sam Conveyancing just washed their hands of the issue. Ehren Elcock was OK up until I paid my deposit and this is when he stopped taking calls for the rest of the sales process. They left me with the appallingly bad solicitor service and did nothing to help. After previously using them multiple times their care and quality was so poor on this occasion that I can not use them for any future property sales/purchases.

May 28, 2025
Unprompted review
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Reply from SAM Conveyancing

Dear MrMan,
Thank you for your review, this is much appreciated, however we take any form of negative feedback very seriously and would like the opportunity to review and respond. Can you please provide your contact details to help@samconveyancing.co.uk so that we can look into the concerns you have raised.
There is always more to a transaction and a reason why the sale could have been delayed.
We looking forward to hearing from you.
Kind regards,
SAM

Rated 5 out of 5 stars

Exceptional Service!

Was recommended by a friend who had used SAM Conveyancing previously.

Excellent service and did what you would expect; take all the hassle out of the process for you. Report came through quickly once survey was completed and after sales care was impeccable, with a helpful and friendly advisor. Would absolutely recommend.

May 22, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Roy,

Thank you for your 5-star review following your Level 2 Homebuyers Survey through Charlotte at SAM and Adrian from Harp Surveying! We are so pleased that you found the team helpful and friendly, and are glad to hear that Adrian sent you the report promptly.

If there is anything we can assist you with in the future, please do not hesitate to contact us; we are more than happy to help!

Best Wishes
SAM

Rated 5 out of 5 stars

Very quick and efficient service in…

Very quick and efficient service in arranging a deed of assignment. I had questions answered on the phone before proceeding. The process was quick and exactly what I needed. Will recommend to others. Thank you

May 21, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Good Afternoon,

Thank you for your 5-star review following your Deed of Assignment through SAM Conveyancing and Chadwick Lawrence. We are so glad to hear you found our service to be efficient and informative.

If there is anything you need in the future, please don't hesitate to contact us; we will be more than happy to help.

Best Wishes
SAM

Rated 5 out of 5 stars

Great service

Great service. Very quick and efficient
Joe answered all my questions and it all went smoothly

May 15, 2025
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Mark,

Thank you for your 5-star review following your Deed of Assignment through Joe at SAM and Amanda at Chadwick Lawrence! We are pleased to hear you found the service was quick and efficient!

If you need any help in the future, please don't hesitate to contact us; we will be more than happy to help!

Best Wishes
SAM

Rated 5 out of 5 stars

Spot on !

Absolutely fantastic service ! Very keen to inspect the property in details, very clear report was generated afterwards and areas to be addressed were flagged. Highly recommended
Thank you!

April 23, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Rafik

Thank you for your 5-star review following your Level 2 Homebuyers survey. We are so glad you found our service fantastic and that our surveyor, Graham, gave you a detailed and clear report!

If you need anything in the future, please do not hesitate to contact us; we will be more than happy to help!

Best Wishes
SAM

Rated 5 out of 5 stars

We've used SAM conveyancing twice now…

We've used SAM conveyancing twice now and they are always responsive, helpful and professional, everything is taken care of the quality of the surveys and feedback is top notch,

April 30, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Tim,

Thank you for your 5-star review following your Level 2 Homebuyers survey with us. We are glad you found Chris at SAM responsive, helpful and professional, and our surveyor Lee took care of everything for you!

If you need anything else in the future please don't hesitate to contact us, we will be more than happy to help!

All the best
SAM

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