SAM Conveyancing Reviews 

1,238
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, finding the process easy and convenient, particularly for specific legal needs like anti-fraud verification and property surveys. Many people appreciate the helpful and friendly staff, who are described as attentive and reassuring. The quick response times and clear communication further contribute to a smooth and less stressful user experience for consumers. However, some people experienced communication issues, noting slow responses and a lack of updates, with some cases being passed to other providers.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Response time

Users describe positive interactions with response times, with many praising the quick and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had to get the Form LL restrictions(Anti-Fraud restrictions) verification done when remortgaging our property and was struggling with the local ones we called saying they don't and was super gl... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with SAM Conveyancing. They were recommended by our solicitors at a competitive rate and did an amazing job. The response time was great and Olivia was very friendly! Ade had... See more

Company replied

Rated 5 out of 5 stars

Had a great experience overall with Sam Conveyancing. Dealt with Amy who supported with helping me with the process of verifying my ID for the LL Restriction Form. The emails sent were so thorough and... See more

Company replied

Rated 5 out of 5 stars

Brilliant support while buying our first home. Ehren was incredibly helpful and informative from start to finish, even after our first purchase fell through. Nothing was ever too much trouble, and we... See more

Company replied


Company details

  1. Conveyancer
  2. Surveyor

Written by the company

Hand selected CQS accredited conveyancing solicitors, RICS regulated chartered building surveyors and independent mortgage brokers providing a market leading service all managed by the SAM team. We provide every service you need to buy or sell your residential property successfully. We also provide many other services including will drafting, deeds of trust, home removals and buildings insurance. Everyday we help clients achieve their dream of buying a home and take as much of the stress out of the process that we possibly can. At our heart is a friendly approach to what most people feel to be the hardest thing they'll ever do. We are human like everyone else and offer this personal touch during the process. If at anytime you need our help, simply call us on 0333 344 3234 and within one ring, we will listen to what you need and do all we can to help you. We really are a friend when you need them the most.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 83% of negative reviews

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4.3

All reviews

(1,238)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and clarified my…

Very helpful and clarified my questions. Deeds completed within 5 days

August 1, 2025
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Michael,

Thank you for your 5-star review following your Deed of Assignments with Amy at SAM and Amanda from Chadwick Lawrence.

It is so great to hear you found us helpful and that Amanda completed the deeds in a timely manner.

If there is anything else we can assist you with in the future, please do not hesitate to contact us. We will be more than happy to help.

Best Wishes
SAM

Rated 5 out of 5 stars

Amazing service and finding a great…

Amazing service and finding a great person to check over the house great prices and could not thanks Sam’s any more for a great easy service and would use again if needed could not thank them enough

July 15, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Lee,

Thank you for your 5-star review following your Level 3 Building Survey through Joe at SAM and Andie from Appleby Petfield Limited.

It is great to hear that you found us easy to use and cost-efficient.

If there is anything we can assist you with in the future, please do not hesitate to contact us. We are more than happy to assist you.

All the best
SAM

Rated 5 out of 5 stars

I had a great experience with SAM…

I had a great experience with SAM Conveyancing. As soon as I got in touch, they called me straight away and were incredibly helpful throughout the process. They even managed to schedule my survey earlier than I expected, which was a huge relief. Their responsiveness and efficiency really made a stressful process much easier. Highly recommend!

July 16, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Amelia,

Thank you for your 5-star review on the Level 3 Building Survey you had done through Andy at SAM and Adrian from Harp Surveying.

It's great to hear that you found us responsive and that we were able to book your survey sooner than you expected, making the process less stressful.

If you need anything in the future, please don't hesitate to get in touch. We'll be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

SUPER EASY

I used SAM Conveyancing for my very first survey moving into my first home. The process was very organised! I did a level 2 survey, and after the survey was completed, it took only a couple of days to get a detailed report with pictures! Would recommend to family and friends!

July 25, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Chris,

Thank you for your 5-star review following your Level 2 Homebuyers Survey through Chris at SAM and Andie at Appleby Petfield Limited.

It is great to hear that you found our service to be easy and organised, and that Andie provided a detailed report promptly.

If there is ever anything we can help with in the future, please do not hesitate to contact us. We will be more than happy to help.

All the best
SAM

Rated 5 out of 5 stars

Everything went smoothly

Everything went very smoothly and to plan.
Report was comprehensive, informative and very useful.
Value for money, and will recommend to Mum when she moves house.

July 5, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Chris,

Thank you for your 5-star review of your Level 2 Home Buyers survey, which was conducted by Joe at SAM and Paul from I Am Surveyors.

It's great to hear that everything went smoothly and that you found the report informative and helpful.

Please contact Joe when you come to sell your mum's property. He will be happy to help.

Best wishes
SAM

Rated 1 out of 5 stars

No one's bothered to answer my phone call.

Okay.
Luckily, I did not use their service. This is the story.
So I went on their website and got an online quote for purchasing a property. Had some questions regarding gifted deposits and wanted to talk to them and clear all my doubts. I called them so many times at different time of the day but to my surprise, none of them had answered my call. In the meantime, I kept receiving emails from them asking me to respond to their quote but when I called, there's no one to answer my call.
This shows what kind of service they would give.
I'm glad I didn't go with them. I wouldn't recommend their services to anyone.

June 30, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing experience as first time buyers

We had a disappointing experience with SAM Conveyancing as a first-time buyers, which unfortunately fell short of the high standards promised. They were our case handler and assigned us a conveyancing team called Holden Smith, being Lucy our appointed solicitor from the Huddersfield site. Communication with Jo, the Operations Manager, was generally quick (1-day response time), but we encountered significant delays and a lack of support during key stages of the process.
Our main issue was the poor quality of the site plan and incorrect plot number in the searches, which led to delays in receiving the Report on Title. The timeframes outlined in the emails were not met, and there was little explanation or guidance when things didn’t go as planned. For example, the report on title took over 2 months to arrive, far beyond the 1-3 day timeframe mentioned.
Despite reaching out several times for updates and support, we felt our concerns were not taken seriously. There was also a lack of communication during critical moments, especially as we neared exchange and completion, which added to the stress.
The overall service did not align with the expectations set by SAM Conveyancing’s promises, and we were left feeling misled and unsupported. While Jo was responsive, the conveyancing team at Holden Smith (particularly Lucy) did not meet the standards advertised.
We did raise an official complaint, and I hope my feedback will help improve the service for future clients. Unfortunately, based on our experience, we cannot recommend SAM Conveyancing.

September 6, 2024
Unprompted review
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Reply from SAM Conveyancing

Hi Ineta,

Thank you for your review and feedback. We appreciate you taking the time to share your thoughts on here again.

We understand that you previously provided feedback last year, to which we replied with an explanation of the process and situation concerning your transaction.

If you'd like to discuss your matter further or if you feel it's not fully resolved post-completion, we encourage you to contact us directly at help@samconveyancing.co.uk. Our team will be happy to assist you.

Thank you again, and all the best,

SAM

Rated 5 out of 5 stars

Helpful and efficient

Quick, responsive and helpful

July 16, 2025
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Reply from SAM Conveyancing

Hi Laura,
Thank you for your positive review. Always appreciated! Great to hear you are satisfied with our service and please don't hesitate to get back in touch should you need any further help.
All the best,
SAM

Rated 5 out of 5 stars

I found the whole process very smooth

I found the whole process very smooth. My report was done within the time frame given and was presented professionally. I received an immediate response when I requested an update from a courteous man who provided me with the answers I required. I would certainly recommend this company for anyone wishing to have a speedy and professional survey.

July 17, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi George,
Thank you for your time in leaving us such a positive review and i am really glad to hear that you are satisfied with the service provided.
Please do come back to us again and we will be more than happy to help!
All the best,
SAM

Rated 5 out of 5 stars

Excellent company

Excellent company, great communication through out. The report was very detailed from payment to report the process was very simple for me this company dealt with all the details.

July 4, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Neil,

Thank you for your positive feedback on the Level 2 Home Buyers Survey you received through Joe at SAM and Graham at Hamblin Sullivan. It's great to hear that you found the communication to be excellent and that your report was detailed.

If there is anything in the future you need, please do not hesitate to contact us. We will be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Great service!

I spoke to Joe at SAM Conveyancing and was very impressed with the professionalism, politeness and advice I received. I had initially wanted a Level 3 survey completed but Joe explained that wasn't necessary for my property and talked me down to a Level 2 survey - which is less money for them and a better deal for me. That's how you know they are an honest company. The survey itself was clear, very thorough and fantastically written too. Highly recommend.

July 1, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Chris,

Thank you for your 5-star review for your Level 2 Home Buyers report through Joe at SAM and Izuka from Francis Blackstone. It's great to hear that you found the service honest and professional and that the report was clear and thorough.

If there is anything in the future that you need, please do get in touch. We will be happy to help.

Best Wishes
SAM

Rated 5 out of 5 stars

Level 2 Homebuyer Survey

Excellent Service! Fast and Hassle Free!

The whole process with Sam Conveyancing was seamless from start to finish. From applying online to receiving my report took just two weeks. Their staff were polite, helpful, and always willing to assist whenever I had a question. Great customer service throughout, highly recommend for your homebuyer survey!

July 14, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Phillip,

Thank you for your 5-star review following your Level 2 Homebuyers survey through Charlotte at SAM and Adrian at Harp Surveying.

It is great to hear that you found the process seamless, and any questions you had were answered.

If there is anything else you may need in the future, please do not hesitate to contact us. We will be more than happy to help.

All the best
SAM

Rated 5 out of 5 stars

Swift and speedy

Swift and speedy home buyers report and delivery with detailed review checks and explain of each and every possible areas within the house.

June 28, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Faizal,

Thank you for your 5-star review for your Level 2 Home buyers Survey through Amy at SAM and Izuka from Francis Blackstone Surveyors.

It's great to hear you found the service quick and were happy with your detailed report.

If there is anything you may need in the future, please get in touch. We will be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Level 2 Home Buyers Survey

We had a level 2 home buyers survey. We chose Sam Conveyancing as they were the only company who could do the survey within the month (5 days to be precise), whereas all other local companies were 4 weeks+ waiting time. They were also the most reasonably priced. The survey was done to a high standard, and the report was finished quickly. The surveyor said it could take up to 5 working days after the survey to receive the written report but we only waited 2 working days, and the report was clear and concise. The surveyor also phoned straight after the survey with an update of the surveys findings, and gave us his number to contact if we had any questions, which we did a few days later, and he happily answered them. 10/10 for customer service, quality, cost and speed.

July 9, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Kayleigh,

Thank you for your 5-star review following your Level 2 Homebuyer's Survey through Amy at SAM and Lee from LVB Surveying. We are so pleased that you found our service to be time-efficient and cost-effective.

We are also happy to hear that Lee gave you a detailed report promptly and answered your questions.

If there is anything we could assist you with in the future, please don't hesitate to let us know. We will be more than happy to assist you.

All the best
SAM

Rated 5 out of 5 stars

Great Experience From Start To Finish

Fantastic experience from start to finish.

Competitive pricing, survey was quickly booked in (within a week) and report received rapidly following completion (within a week). Everything completed and organized easily online and very quick responses to emails along with a follow up call to ensure everything received okay and to see if we had any questions.

Would definitely recommend and use again.

June 27, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Jordan,

Thank you for your 5-star review following your Level 3 Building Survey through Ehren at SAM and Martin from My-Surve Limited. We are so pleased to hear that you found us cost-effective, time-efficient, and easy to work with.

If there is ever anything else you may need, please don't hesitate to contact us; we will be more than happy to help.

Best Wishes
SAM

Rated 5 out of 5 stars

Surveyor called before to see if there…

Surveyor called before to see if there were any areas or concern and then called afterwards to discuss findings

July 2, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Marie,

Thank you for your 5-star review for your Level 2 Home Buyers Survey through Charlotte at SAM and Ross Smitt from Camsure.

It's great to hear that the surveyor called you before and after.

If there is anything we can do to help in the future, please let us know. We will be happy to help.

Best wishes
SAM

Rated 1 out of 5 stars

We went with Sam Conveyancing after…

We went with Sam Conveyancing after being sold the service by a young lady on the phone.
"Same-day responses to your questions throughout the move"
"Solicitor completes all of the legal work for you, and I am your case handler at SAM Conveyancing. Throughout the purchase, I'll always be on hand should you need an update or to answer any questions. We have our hand-selected team at Holden Smith Law who work to our high service standards, and together, we will ensure you always have someone to turn to when you need it."
I had to continually chase for answers, that is when I could get through, solicitor did not answer the phone a single time when I called his direct number, even after leaving messages for him. The only time I got to speak to him is when I went through company's switch board.
Our Sam Conveyancing contact was also elusive with responses by email, mainly cut and paste letters.
The chain agreed to complete on the 26th at the beginning of the month, I tried to call on the 19th but the whole office was shut for a day out at Ascot for ladies day !!I did speak to her on the 20th and this was the last communication I had with her, nothing at all during exchange or completion.
We eventually managed to exchange to the 24th and complete on the 26th only after our estate agent intervened and spoon fed the solicitor what to do.
The Solicitor hand picked were definitely at the same standard....shame it was such a low bar !!
Save your money and cut out the middle man !!!
P.S apologises, I did get my dates muddled up but still think it was shocking service not to have anyone available for 24 hours.
P.P.S it has taken 6 months for them to decide they didn’t like the fact that I had named people in my review!!

February 3, 2026
Unprompted review
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Reply from SAM Conveyancing

Hi Mr Savage,

Thank you so much for taking the time to share your feedback with us. It truly means a lot to hear from our clients, as it helps us learn and grow, even when the experience may have not been as smooth as we'd hoped. I'm genuinely sorry to hear that your experience wasn't a great one.
On review, it seems we do have a history of communicating with you throughout your journey. We always strive to keep everyone in the loop whether it is via the Team or your Solicitor.
You're right that our office was closed for one special day, however this was on 19th June, not the 12th which was for our Annual Company Day at Ascot Races. This is a cherished occasion where we celebrate our Team's incredible hard work throughout the year. Please know that anyone who reached out that day received a response without fail the very next day.
Also, we didn't find any record of calls from you on 12th June, when our office was certainly open and ready to assist.
Re: your comment that you did not communicate with Charlotte during exchange and completion; generally this stage is over to the Solicitor during which is when dates are agreed between Solicitor’s and their clients, completion statements settled and monies transferred. If Charlotte had of been asked to action or assist with anything, she would happily of done so.
We completely understand that moving can be a really stressful and sometimes a frustrating time, especially when there are ongoing enquiries which can take longer than anticipated.
Clear communication is so important to us, and we always do our very best to keep everyone informed, every step of the way.
Now that you've settled into your new home, we truly wish you all the very best!

Kind regards,
SAM

Rated 5 out of 5 stars

Communication was easy and fast

Communication was easy and fast. When our survey had to being postponed, they made it very easy. When we got the report through it was thorough and easy to follow making next steps very clear. Would definitely recommend.

June 23, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Katie,

Thank you for your 5-star review for your Level 2 Home survey through Joe at SAM and Graham Hamblin from Hamblin Sullivan. It's great to hear that you found the communication easy and fast, and the report was turned around quickly.

If you need anything in the future, please get in touch, and we will be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Incredible Service!

We have had a great experience with SAM Conveyancing. We had booked and paid late on a Thursday evening. We got an email on the Friday saying the survey would take place on the Monday! We were amazed at the speed in response of the whole process. We was allocated Serhan, he has been great. He explained everything so carefully and made an experience which could be overwhelming into something really easy. Thank you to everyone involved at the Sam Conveyancing team.

June 12, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Sam,

Thank you for such positive feedback. It's is great to hear you were happy with the speed in which we got your survey booked, and that your surveyor was about to explain everything in a way that was less overwhelming.

If we can help in the future then please do let know and we will be more than happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Excellent Company

Excellent Company

Can’t recommend highly enough. Our first sale fell through at the last minute and the subsequent purchasers proved to be extremely difficult as they were buying via their SIPP provider with many complications.
Throughout it all the solicitor Amy had placed us with was superb! Spickets Battrick was the law practice and Katrina Davies was an absolute star from start to painfully finish!

June 22, 2025
Unprompted review
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Reply from SAM Conveyancing

Hi Martin,

Thank you for your 5-star review. We are pleased to hear that you were happy with the service from Amy at SAM and Katrina from Spickets Battrick.

If there is anything we can help with in the future, please let us know. We will be happy to help.

Best wishes
SAM

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