Samsara Reviews 525

First of all they need to update speed limits instead driver gets excessive speeding and points taking, if you have and sale a product make sure it's working properly

This company has a horrible customer service! I have used Samsara for over 3 years in all of my trucks. Samsara sent me a defective Dashcam when I first signed up for their service and for over 3 years they did nothing to correct the issue yet they were charging me for the service for over 3 years. When I've finally had enough I switched to a different company and asked Samsara to cancel my contract, but they refused! Please don't waste your time and money and go with the company that cares about their customers and not just the money.

UPDATE!!!
Kelly from Samsara replied to my review, saying that she has sent me a direct message but she actually didn't!
Customer service at it's best!!!

Total night mare , cancelled all subscriptions and was confirmed to remove from all vehicles (which we done ) their agent didn't realise there was a single contract and now bill month after month! Useless email chat system have been asking for months for a call and senior manager to contact me ! Really helpful when originally sign up! But don't hold your breath after that ! Terrible

Samsara customer service is terrible. They have changed reps at least 3 times in the last 2 months.
They do not reply. no help with issues. they just re direct you to other people or phone numbers who eventually direct you back.

I've been trying to get in touch with Samsara for 2 weeks to inquire about their product, but they've been completely unresponsive. No phone calls returned or answered, no emails replied to, nothing.
As someone looking to invest in their product, I'm shocked and appalled by the lack of support. If customer service is this bad before you've even bought anything, I shudder to think what it'd be like after.

Rating: 0/5 stars if I could

A pleasure to collaborate with the Samsara team - a really evolutionary platform that’s built around customer needs.

It was a privilege to be invited and we have made loads of connections to pursue, hopefully our charity will be invited to talk at events in future, here or abroad.

Excellent experience 👏

Great system with huge capability and capacity to drive positive and impactful change

They listen to your business model, and give you a relevant solution to your business need they are forever evolving and the data is second to none. They care and work with you every step of the way.

The product is great but the people of Samsara are even better. The community within Samsara and how customers can interact with each other is what makes it

Amazing company to work with, always about the people, welcoming, friendly and supportive. Always there when you need them

Customer support, products all great

The products are excellent, the system is highly intuitive and the support for the team at samsara makes it incredibly easy to get to success.

Had a great session at London Go Beyond event. Samsara very innovative technology and forward thinking.

Samsara is a fantastic company, the technology works a treat, they are very supportive and listen to and action feedback. Highly recommended.

Great telematics company and first class on footage when required

My business is part of a wider group that uses the Samsara platform already. On boarded with Samsara in August with installs happening till end of November. The UI for the software side is intuitive, I like the ability to set up custom driver app profiles so different roles within the business can have a more tailored experience. The customisation of many aspects of the system is great. Ash has been my Samsara rep during the onboarding and install phase and has been a great help when needed

Very advanced and modern technology that has helped improved our transport department and widen our and our drivers knowledge

I happy with the Samsara product still learning the system but so far I am impressed.