Sam's Furniture & Appliances Reviews 

150
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

It's my first purchase from here. I've ordered for a Modern Astoria Lounge Chair Smooth, White Color, Genuine Leather upholstery. The process was so easy, they respond too quick to my mail. Next day I... See more

Rated 5 out of 5 stars

We visited Sam’s furniture just before Christmas 2021 wanting to buy particular piece of furnitures. She went above and beyond to provide the right price and she even managed to get our furniture del... See more

Rated 4 out of 5 stars

Sam's had exactly what I was looking for! Good customer Service. Friendly Staff. Convenient Location. IRVING and PLANO TX are the Fastest Growing cities in TX right now, since many Large Busin... See more

Rated 5 out of 5 stars

I went into the store and browsed before I came online to place my order. The staff at the Arlington store was very attentive and helpful. Before I place my order online I made a phone call to ask a... See more

Company details

  1. Furniture Store

Information provided by various external sources

Sam's Furniture & Appliances has been saving customers money since 1946! We offer the best Lease to Own option around - our low cash prices mean you will save regardless of how you choose to pay, cash, no interest terms or our in house Lease to Own program. Sam's features the best products of the brand names you know - like Ashley Furniture, Samsung electronics, Whirlpool & Amana appliances and more. When you shop at Sam's, you are doing business with a name you can trust! About Sam's SmartLease to Own program: If you need help building or repairing your credit, Sam's is the place for you! Our monthly payment price are based on our low cash prices, so you know you are getting a great deal regardless of how you choose to pay. The Early Payoff program is excellent - whenever you are ready to own the products, you simply pay the remaining cash price. It's easy and will save you a ton of money! And we report your payment history, each month, to all 3 major credit bureaus - the more on time payments you make, the better you can help improve your credit score. These are just some of the many benefits of Sam's SmartLease to Own program! For more information, give us a call at 817-665-5050 or visit your nearest Sam's Furniture location!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

150 reviews

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4.5

All reviews

(150)

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Rated 3 out of 5 stars

My Sam's Furniture Experience

The sales person was good but not thorough and I had to go back to the store to correct my order. I had to wait way past the delivery hour for my product.

September 29, 2017
Unprompted review
Sam's Furniture & Appliances logo

Reply from Sam's Furniture & Appliances

Hi Ramon - we're sorry for the frustrations with your experience. Please give us another shot to earn your business. We're working hard to get better every day!

Rated 5 out of 5 stars

This is one of the best place for …

This is one of the best place for people with no credit or even with great credit to come to! They treat you right and have great products at great orices. Thank you Sam's!

September 28, 2017
Unprompted review
Sam's Furniture & Appliances logo

Reply from Sam's Furniture & Appliances

THANK YOU! What a nice review, we're very excited to hear how our Lease program has helped you and your family. That's what we hope to accomplish and thank you for the feedback that we've been successful helping you!

Rated 5 out of 5 stars

Professional

Professional, awesome customer service. I'm also glad to get help with boosting my credit score using their leasing to own method. On top of having very nice furniture and a washer..

September 28, 2017
Unprompted review
Rated 5 out of 5 stars

Great Experience

I had a wonderful experience at Sam's Furniture. The sales people were courteous and attentive but not pushy, and the furniture I bought was delivered on time, actually a couple of days early. The delivery men were polite and cleaned everything up before they left. I would recommend Sam's Furniture to my friends and will definitely shop here again the next time I need something.

September 28, 2017
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

We had an amazing experience at the store front, but our bed broke almost immediately. Turns out it wasn’t assembled properly. We’ve gone back countless of times to get someone to fix it and they keep coming with the wrong part. Now we’re left with a broken bed. Poor customer service.

September 28, 2017
Unprompted review
Sam's Furniture & Appliances logo

Reply from Sam's Furniture & Appliances

Hi Kaylee - we're hoping this is now in the process of being resolved. We're hopeful that you would update your review! Thank you for your business.

Rated 4 out of 5 stars

I loved everything about my Sam's …

I loved everything about my Sam's furniture experience. They have exceptional customer service, speedy delivery, an AWESOME warranty and a wide selection of furniture. I was trying to give it 4 1/2 but it wouldn't let me. The half is because the legs on my table keep falling apart.

September 28, 2017
Unprompted review
Rated 1 out of 5 stars

Purchase April 2016 replaces September 2017

I bought a bed in April 2016 and here we are September and I have replaced it. After replacing the bed rails etc. The headboard spliced open. The customer service rep suggested that I PAY for replacement parts. I will never buy from sams again. When I went the sales lady said I was buying top of the libe Timbol. Not so much!

September 28, 2017
Unprompted review

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