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Review summary

Created with AI, based on recent reviews

Evaluating 234 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as appalling, rude, and unhelpful, often struggling to get issues resolved or even speak to a real person. People frequently encountered problems with products, including receiving items with defects like cracked screens or dead pixels, and experiencing product failures shortly after purchase. The process for repairs and warranty claims was often frustrating and lengthy, with some waiting weeks for assessments or repairs that ultimately didn't fix the problem. However, some customers also noted a positive user experience, praising the seamless connectivity and integration between their devices, and highlighting the quality and innovation of many products. A few other people also felt that the products were reliable and durable, with some reporting long-term satisfaction and excellent performance from their Samsung devices.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and reliability, with many expressing significant... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as the worst they have... See more

Quality

People report ambiguous experiences with quality, with many expressing significant dissatisfaction regarding... See more

Service

Consumers find service to be ambiguous, with many reporting extremely negative experiences, citing issues... See more

User experience

Reviewers mention positive feedback about user experience, with many praising the S23 Ultra as one of the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

DO NOT USE Samsung Online. They sell aircon installation @$899 (more than Harvey Norman & Good Guys) but took 6wks &endless calls to arrange installer who asked many questions re power box but onl... See more

Rated 1 out of 5 stars

Someone keeps accessing my Samsung A54 5G mobile phone and spent 4hours on the phone trying to get to the bottom of it. But just got passed on to another section and this whent on until I done a fact... See more

Rated 1 out of 5 stars

Bought Samsung G5 32" monitor online from samsung. Arrived with very distracting dwad pixel. Emailed support , no reply. Phoned and enquired and had to explain and send picture, which I did , yet they... See more

Rated 1 out of 5 stars

I am still waiting for the repair of my brand new 65 inch OLED TV. I purchased the TV eight weeks ago and when it arrived it had a cracked screen inside the box. Samsung said they could not replace th... See more


2.6

Poor

TrustScore 2.5 out of 5

689 reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience was fantastic

My experience was fantastic. Love my new samsung watch connected easily to my phone. After contacting the company they told me how to connect to the apps (wasn't hard im just bas with technology). Over all experience has been fantastic

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

I am still using galaxy note20 ultra…

I am still using galaxy note20 ultra for 5years. It is still working well and strong. And I dropped the phone in the toilet two times, but after drying, still working well. I think Samsung have been maden good products.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

The kind of good design that goes unnoticed.

This review has been left as part of a promotion by Samsung.
I’ve been in the Samsung Galaxy world for eight years now, and it’s the kind of good that goes unnoticed — it just works. Reliable, smooth, and always ready when I need it. Photos at concerts? Easy. Noise cancelling? Done. Tracking my steps? Piece of cake. My phone, watch, and earbuds work together seamlessly, and I wouldn’t go with anything else.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Seamless Experience with My Galaxy Z Fold 5

This review has been left as part of a promotion by Samsung.
Owning the Galaxy Z Fold 5 has been a strong experience so far. The device performs smoothly across productivity, multitasking, and entertainment. The display quality is exceptional for both work and media, and the hinge feels refined compared to earlier models. Samsung’s ecosystem integration between phone, tablet, and watch is efficient and consistent. Updates arrive regularly, and the Members community support is reliable. Overall, it shows solid engineering and thoughtful design suited to professional and personal use.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I purchased a new Samsung galaxy phone, I transferred all my data and apps across, sent my old phone for the trade-in. I received my funds within a few days. I am really impressed with the whole experience.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

A brand you can trust

Purchased my s10 and loved it ever since.
I'm due for an upgrade but to be honest I don't want to part ways with my trusty phone.
I look forward to the notification pop ups from samsung and enjoy all features and apps.
I think of samsung as a trusted brand for phones and tv..etc..
Thank you

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

🫶 Samsung To the moon & Back♥️

Our family of 4 have bought 4 Samsung Phones for 10+ years now and always upgrade to...you guessed it Samsung. I used to have an iphone years ago but was not happy so I changed to Samsung and I have never looked back...Samsung all the
way to the moon and back. 💃💟

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Since the smart phone has arrived in…

Since the smart phone has arrived in the market I am using Samsung smart phone which is incredibly fantastic, the android system of Samsung supports in all applications with fastest way and made my life so easy, last 14 years I am using Samsung smart phone that's make me smart. Thank you Samsung 😊

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Quick fix, solid phones - Samsung's been great

This review has been left as part of a promotion by Samsung.
I’ve owned a bunch of Samsung flagships over the years (latest being the S23 Ultra) and they’ve mostly been drama-free. Always with impressive performance, camera, battery - no complaints.

I did have one hiccup with the S23 Ultra, but the repair was handled really well. Booking was easy, updates were clear, and the turnaround was quick. Got it back looking and working like new.

November 3, 2025
Unprompted review
Rated 4 out of 5 stars

Thanks Samsung Education

This review has been left as part of a promotion by Samsung.

I have been using S25 Ultra since launch and so far so good. might as well be the best overall Android device of early 2025 launches. I bought it for cheap with student discounts and lot of other promotions. One thing I truly love about Samsung is they give generous student discounts and pre order offers. Thanks Samsung Education. Much Appreciated!

March 1, 2025
Unprompted review
Rated 4 out of 5 stars

s25 Ultra & Q930D

This review has been left as part of a promotion by Samsung

I got s25 Ultra in 2025, I am impressed with the Ai and Samsung Apps in aspects of practicality and reliability. However, the new integrated anti glare coating on phone screen seems either lack experimentation proved or manufacturer did not apply coating properly. The coating worn off with even marks visible on screen as soon as finger prints and usage marks started to building up. Its simply phone screen doesn't have stain resistant on it anymore.
CS technician in head office Olympic park deemed this us not under warranty. There's no guideline to handle this new material technology Samsung used for the first time on this phone model.

I got Q930D soundbar, a fantastic product. No complaints except if they could havd released a smaller version sub earlier like what they reissued for the same model would be ideal.

November 3, 2025
Unprompted review
Rated 4 out of 5 stars

Samsung devices and website experience

This review has been left as part of a promotion by Samsung.

I purchased Flip 7 and tab s10 fe recently. I have been using samsung phones and tabs over 10 years. Great devices. The only downside is the website experience. The website and samsung shop are not user friendly and can improve a lot.

November 3, 2025
Unprompted review
Rated 4 out of 5 stars

I purchased a Samsung S10 plus a few…

I purchased a Samsung S10 plus a few years back,but had to change only because it does not upgrade firmware,I loved it because it had the headphone jack,it was a good phone,I now have the s24 plus,it's good with a 7 yr upgrade,but I miss the head jack.Please bring it back,nothing better than hard wired,beats wireless,I still have my S10 plus for my music😀👌

November 3, 2025
Unprompted review

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