so bad, has delivery has problem, and i keep paying for the contact of the mobile and had to wait 8 weeks until the investigation finished then i had to make a claim for what i have paid and they can... See more
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See what reviewers are saying
I purchased directly from Samsung. The price was competitive and I also received points for future purchases. Delivery was on time. I am grateful and enjoying my buds very much!
The process was clean and on time. (Even a day or two earlier.) The order delivery was divided into two packages (phone and case). Ideally the packages could be combined saving resources? Devic... See more
Well, i love samsung and an update was in the pipeline. I actually wanted the s23 but again and again it was not available, not sure why so the deals weso good i got myself the s24 ultra.its amazing... See more
Company details
Written by the company
Entdecke die Welt von Samsung Deutschland. Finde die neuesten Smartphones, TVs, Haushaltsgeräte und profitiere von exklusiven Angeboten und dem lokalen Kundenservice.
Contact info
Germany
- www.samsung.com/de
4.4
Excellent
20K reviews
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It just feel like my old phone from 4…
It just feel like my old phone from 4 years ago. The camera is not good at all.
September 3, 2025
Reply from Samsung Electronics Deutschland
Samsung Electronics GmbH
Hello,
we don't like to read you're dissatisfied with your phone. We'd like to help you. Please contact our technical support team to share all necessary information about your device. You can get in touch here: http://spr.ly/Samsung_Live_Chat
Kind regards,
Your Samsung Service Team
I ordered z fold 7 and the order got…
I ordered z fold 7 and the order got cancelled but the vodafone contract for that cancelled order is not yet cancelled. It was a nightmare never ever recommend for anybody to use this.
August 27, 2025
Reply from Samsung Electronics Deutschland
Hello Aswin, we have terminated the contract.
We will refund all amounts that were billed to you before the termination took effect.
Easy Breezy
It was easy, straight forward and directly from vendor. Nothing better than this
August 27, 2025
the ordering process was smooth
the ordering process was smooth, and the financing option was also straightforward.
August 23, 2025
It takes very high quality photos and…
It takes very high quality photos and videos. It is very light and convenient. No comments yet.
August 17, 2025
I used Z Fold 6 and now S25 Ultra
I used Z Fold 6 and now S25 Ultra. They never deceive me. Always happy with my bought
August 15, 2025
A perfect disaster experience
Delayed delivery, late refund , no transparency and on top , no english language support.
I saw the promotion of galaxy buds when purchasing new fold 7 and ordered but i didnt received buds.
August 8, 2025
Reply from Samsung Electronics Deutschland
Samsung Electronics GmbH
Hello Sabah,
there were no free Buds included with pre-orders of the Galaxy Z Fold7.
Kind regards,
Your Samsung Service Team
Easy to shop and pay
Easy to shop and pay. Financing options were also easy to navigate.
August 7, 2025
Delivery Date
Actually, I ordered two items. One was delivered on time as per the mentioned delivery date, which was accurate. However, the second item — a watch — originally showed a delivery date of August 8th at the time of ordering. But after I placed the order and made the payment, the delivery date was changed to August 18th. This is not favorable for a customer
August 2, 2025
Reply from Samsung Electronics Deutschland
Samsung Electronics GmbH
Hello Shinu Peethambaran,
we understand your frustration about the delivery delay. The number of orders exceeded the amount of available devices. We try to send all orders as quickly as possible.
Kind regards,
Your Samsung Service Team
the fold7 is cool
July 30, 2025
Exceptional customer service
The pre-ordering process for the product was seamless, and I was pleasantly surprised by the early delivery. The quality of the product is exceptional, and the profit margins are impressive. Additionally, Samsung's customer service stands out compared to its competitors; they are always available to address questions and provide instant responses, eliminating any long wait times.
July 30, 2025
Fabric defect Samsung TV AU8000, ignored by the manufacturer!
I purchased a Samsung AU8000 Crystal UHD 3 years ago and it has a warranty for 2 years. Guess what? I am experiencing now the same issue of almost every samsung TV user, when I turn on the TV the screen remains black and I hear the sound of the program every 5 minutes and I need to wait for 4-6 hours to see the image and sometimes it does not work at all.
I contacted the samsung customer support and the didn't help at all. For a 600 euros TV I expected a better quality to be honest and also a better support because Samsung knows very well that it is a fabric defect that many users are experiencing and it should provide for a solution and a free repair service for it!
January 16, 2025
Unprompted review
Reply from Samsung Electronics Deutschland
Samsung Electronics GmbH
Hello,
unfortunately, we do not have an order number for you. Please contact our complaints management team. You can find the contact details on our website under: “Support > Contact Service” and scroll down the page to the “Praise & Criticism” button.
Kind regards,
Your Samsung Service Team
I have already purchase samsung tablet…
I have already purchase samsung tablet twice and i was very satisfied with the product. Thank you so much.
July 23, 2025
Quality and delivery time
The entire process went as smoothly as possible: order, payment, delivery. And the phone itself is an improvement compared with my last pixel 8. The UI from Samsung is top notch!
July 23, 2025
I am impressed
Hassle free and easy ordering process. Good website clearly indicating choices and options, plus guidance on how to activate new product. Very competitive prices. Fast delivery.
July 16, 2025
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