Samsung Parts Reviews

911

•

3.8

Electrical Wholesaler

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers had a great experience with this company. Customers frequently praise the delivery service for arriving fast, ensuring that packages reach their final destination without any unnecessary waiting. Consumers note that the staff and customer service team are extremely helpful, patient, and knowledgeable when assisting people in finding the correct items. Some reviewers were not happy with wrong products arriving or replacement items failing to fit their household appliances properly. A few people also reported significant delivery delays, poor tracking options, and exceptionally long waiting times before finally receiving their orders. Others mentioned experiencing frustrating difficulties when attempting to resolve order issues through customer support.

What people talk about most

Product

People report ambiguous experiences with product, as many consumers praise fast shipping and items that fit... See more

Staff

Reviewers highlight high satisfaction with the staff, frequently noting that customer service representatives... See more

Customer service

Reviewers express great satisfaction and appreciation regarding the customer service, highlighting fast and... See more

Order

Customers had mixed experiences with order processes. While many reviewers praised the prompt delivery, ease... See more

Delivery service

Consumers find delivery service to be efficient, with reviewers frequently reporting that orders arrived... See more

Reviews shaping this summary

Samsung parts had exactly what I needed to fix my dishwasher, and this time when I ordered it arrived quickly. Last time I ordered the parts they never arrived, which was actually fedex's fault, howev... See more

The cost of the replacement remote was almost the same price as a new soundbar system. Total ripoff taking advantage of a Samsung consumer.

Chat help with a live person was great. She helped me order the right part. I rated you down for charging $75 for a plastic bin

Our refrigerator is almost 8 years old and it has had several things go wrong. But, Samsung has a wonderful parts department and in the things I have repaired they have been an easy task to take care... See more

Company details

Contact info

United States
www.samsungparts.com

3.8

Great

911 reviews

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(911)

June 24, 2019

Unprompted review

Jun 23, 2019

Needed a BN59-01179A TV remote control

Needed a BN59-01179A TV remote control. Search did not offer a replacement part number, rather sent me to a table of pictures where i found my model number. When I selected the model, I ended up at a single page for the remote with a message at the top of the screen, indicating that the replacement model number is BN59-01179B. The list of supported models at the bottom of the page did not contain a TV model number resembling my TV model number (UN32H5500AFXZA). I ordered the part, but I don't have a lot of confidence that I bought the correct remote

June 23, 2019

Unprompted review

Reply from Samsung Parts

Jun 24, 2019

Dear Valued Customer,

BN59-01179B is replacement part number which is alternated by the manufacturer, Samsung, and it should work as BN59-01179A. If you experience issues with the remote, please contact us.

SamsungParts.com

Jun 23, 2019

Very Helpful Service Site! Outstanding woman helped me.

After trying to reach one of the Samsung stores in CA I called a number that said something like "for help" AND IT WAS HELPFUL!!! The woman was very helpful looking up to see if what I needed was available (a battery for a Note 3 from 2013!). Then she directed me to the Samsungparts.com website so that I could purchase the battery. THANK YOU FOR A REAL PERSON TO WALK ME THROUGH THE SITE!

June 23, 2019

Unprompted review

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