Samsung parts had exactly what I needed to fix my dishwasher, and this time when I ordered it arrived quickly. Last time I ordered the parts they never arrived, which was actually fedex's fault, howev... See more
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Review summary
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The cost of the replacement remote was almost the same price as a new soundbar system. Total ripoff taking advantage of a Samsung consumer.
Chat help with a live person was great. She helped me order the right part. I rated you down for charging $75 for a plastic bin
Our refrigerator is almost 8 years old and it has had several things go wrong. But, Samsung has a wonderful parts department and in the things I have repaired they have been an easy task to take care... See more
3.8
Great
911 reviews
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Hasn’t replied to negative reviews
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Customer Service answered quickly and…
Customer Service answered quickly and answered all of my questions and concerns. She even walked me through how to order my needed water filter. I didn’t like that I didn’t frees shipping which should be offered for any order over $50 and will likely look elsewhere before purchasing with samsung
June 22, 2019
Unprompted review
Had the parts I need.
June 21, 2019
Unprompted review
Parts are available and the pricing is…
Parts are available and the pricing is good.
June 21, 2019
Unprompted review
Good service
June 20, 2019
Unprompted review
Had a lot of trouble getting to owners…
Had a lot of trouble getting to owners manual for my tv. Easy to get remote.
Thanks,
June 20, 2019
Unprompted review
Absurd shipping costs for a tiny product
Had to purchase a small part because it wasn't included in a product that should have had it to begin with. Also had to pay over $30 for shipping to get in the next day, which is something that really should be included in such a basic service offered by somebody as high profile as Samsung.
Would not recommend to anybody; only here because it's urgent and nobody else is able to ship it any faster.
June 20, 2019
Unprompted review
Reply from Samsung Parts
Dear Valued Customer,
We stock most of fast moving items to ship as quickly as we can; however, elevated cost for Next Day Air is determined by the shipping carrier. Also, no manufacturers offer Next Day Air shipping at no additional cost.
SamsungParts.com
Easy to follow web page
June 19, 2019
Unprompted review
Great website
June 19, 2019
Unprompted review
I needed lost cables for my surround…
I needed lost cables for my surround sound blue ray equipment. After contacting Samsung direct they referred me to the Samsungparts.com website. With a few clicks I found my missing cables. Ausome
June 19, 2019
Unprompted review
Easy to navigate the website and find…
Easy to navigate the website and find parts!
June 19, 2019
Unprompted review
Parts are insanely overpriced to ship.
June 19, 2019
Unprompted review
No option to buy multi pack.
June 19, 2019
Unprompted review
Excellent part and service.
June 18, 2019
Unprompted review
worked well.
June 17, 2019
Unprompted review
Do NOT buy Samsung appliances
I was on hold for over 45 minutes trying to reach someone in your parts department. I gave up and went on line to place my order. I am extremely disappointed in my Samsung appliances. The ice maker in the fridge has stopped working, the dishwasher never dries the dishes, and the knob on the stove fell off. Replacement of the knob was $91.33 (including shipping), for a piece of plastic that, quite frankly, should not have broken in the first place. I will never buy Samsung again and will be discouraging everyone I know from buying Samsung as well.
June 17, 2019
Unprompted review
there is no option to enter any…
there is no option to enter any discount code on web site. Telephone ordering is long wait time. I was kept hole for more than 20 minutes three times and finally decided to order on line
June 17, 2019
Unprompted review
Shipping Cost!!
Shipping Cost!!!
What a rip off!
They want you to purchase genuine parts and then stick you for outrageous shipping costs.
While I understand nothing is free, even shipping, standard shipping for 2 nothing parts was almost $16!
June 16, 2019
Unprompted review
User friendly and reasonable price
June 16, 2019
Unprompted review
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