Samsungpromotions Reviews 

Don't buy anything with the promotional cash back offers, they won't pay out. They say within 30 days but I'm on about 33 days and still nothing. Can't speak to anyone, no one replies via email, for such a big company you should be ashamed of yourselves

Spent close to 2 months exchanging more than 10 emails with more than 7 different Samsung staff.

Even with all that done, I've only received 2 out of the 3 promised gifts. Currently still waiting for one last e-voucher from them, which you would think takes seconds to send.

If this is the attitude the company shows when delivering the promotional gifts they promised, I will no longer be purchasing any more products from them.

Confirmation from Samsung promotion cash back approved in may now 81days still not paid.Will never buy Samsung again appalling customer service

I am really disappointed I bought S23 ultra with the watch 5 which was a reedem.
BEFORE to buy it I asked the lady which was the delay because I am mooving etc. She told me 3 weeks max. One month later no news about the watch
I contact the support and they don't answer... they should give the watch in the da e time than the phone.... SAMSUNG it is the last time I am your customer.....

Bought the S23 with a watch to redeem. Submitted the redeem 1st July, Still waiting for the postal notification which will then start a process that can take 60 days. This is a joke, Samsung should have stated that upfront about the turn around time that is really just a lie and total waiste of my time.

After contacting support multiple times, they either do not respond or give a bland response with no indication of time lines at all. A while month to review my submission and still not ready to process it which puts it in another 60 day cycle. DISGUSTING SERVICE... How do they even manage to breath

Similar to RP's review from a couple of days before this one.

Cashback for a Samsung A54 hadn't been received after 35 days. All documentation, help sites etc. stated 30 days maximum wait. I'd received a mail 3 weeks earlier saying the cashback would be received within 2 weeks...

Contacted Samsung live chat, they couldn't have been less interested in helping or taking any ownership. Given a stock, unhelpful, response.

As with RP's review, I used the contact form on the promotion's website to chase. This generated an auto-response email which basically said "you'll get it in 30 days, don't chase as this will slow things down and cause delay". Hidden in the small print of the response was a line that said "if this didn't answer your question reply 'help'". That's what I did, guessing they don't look at the majority of such initial contacts unless you send "help" back.

Got a response a few days later saying everything has been incredibly busy and there are delays, a further email will be sent out when the cashback has been issued and it'd then take up to another 5 days to clear.

The next day I had the £100 in my account, from Opia, who run the promotions on behalf of Samsung. No emails had been received about the cashback.

I don't specifically mind the delay, it's the poor communication and updates that winds me up, leaving umpteen customers not knowing what's going on or whether they've fallen for a scam. Guessing Opia were surprised by the popularity of the promotion but they should have planned for it to avoid negative feedback. Samsung also get bad press from customers so should ensure companies they employ can actually provide what they say they can.

Glad I got the cash, hope the process gets slicker.

I submitted a summer cashback claim in June 23, and received a confirmation email pretty quickly to say it had been approved and I would receive my cashback within 4 weeks.

After 3 weeks I clicked on the link on my email to track it, but it didn't recognise my details.

Their helpline number disconnected straight away when I tried to call them too.

(Not tracking and helpline number not working are the reasons I gave 4 stars)

Worried I had fallen for a scam, I looked on here at the reviews, and worried even more as the reviews were mainly negative.

I decided to email them, using the Get in touch section on their website to explain about the helpline number not working, and the tracking not working. Within the next 2 days I received confirmation that it had been approved (as confirmed in their email to me in June) and that they had been very busy with claims but rhe money will be on its way.

The next day the money was in my account. It was showing as Opio, which is the company who looks after the promotions, I believe.

I dont know if I got my cashback because I emailed and that encouraged them to sort mine out, or if it was paid out anyway as it arrived just a few days before the 4 week time was up.

My main advice would be to contact them just to check its progress. Follow the help/support link on your email confirmation from them which will take you to the website and there should be a 'get in touch' form. Ask them to check where the cashback is and maybe that will help them to pay it out quicker.

Summer cashback deal on an S23 plus. Still awaiting my cashback. Samsung have failed to deliver on their pledge. I received an email 27 days ago saying I would be oaid out within 14 days. Still waiting. There seems there is no one to contact to complain. Its a shocker Samsung! Perhaps trading standards should be jnformed.

35 days waiting on s23 ultra claim. £200. Absolute joke. No proper channels to complain, mails come back as failed to deliver and so on. Fb reps say "30 working days" :))) It's my last Samsung phone because of this nonsense.

Absolute joke of a promotion. 36 days after my claim was approved, I get an email from Samsung Promotions this morning:

Good Morning,

We are contacting you regarding your claim, number XXX-XXX-XXX.

Unfortunately, due to the promotion being very successful, we are experiencing a high volume of claims, and there could be a delay in receiving your reward.

However, we can confirm that your payment is still processing.

We apologise for the inconvenience caused and thank you for your patience.

Should you have any other queries, please do not hesitate to contact us.

Kind Regards

So, in short, there "could" be a delay (my claim was approved 36 days ago and their promotion's terms state you'll be paid within 30), Samsung's success is a problem I have to deal with, and they can't provide a timeframe on when I will be paid out. Having checked the TrustPilot reviews for this promotion, it seems delays are the norm, not the exception. There has to be some kind of consumer legislation against this type of thing, surely?

Same as many here, bought aa A54 got approved for cashback very quickly but still waiting 6 weeks later and get absolutely nowhere trying to get an answer.

I'll never buy Samsung again on a cashback offer.

Update: Received cashback a few days later but still a frustrating experience

Amazon advertised this Samsung Promotion which gave you £50 off the Samsung 990 Pro 2TB NVMe ssd which was a good deal after cashback which I had approved by Samsung on the 1st June 2023 stating payment will be within 30 days.
But as of today 5th July still no cashback appearing.
Beginning to think " CON "

Update:
Well I never, Cashback appeared in my account on 11th July.
I have upped to "3" star from "1" but I will be more wary in the future not to rely on promotions when making a purchase.

Absolutely appalling scam. Upto hour waiting on calls no answer, automated line. Seems no personnel answering calls.
Post 45 days still no money received don’t fall for this as reason to buy a product from them

Samsung Adidas £300 voucher claim.

Despite most of adidas items saying they are excluded from ALL promotional code and vouchers this is not the case with the samsung voucher it is seen as a gift card so you can spend it on all items on adidas with free shipping too . Spend it all in one go as it must be used at once the remaining balance will be lost

I have spoken to 3 representative about trying to make a claim for my galaxy mobile phone as the site does not open the part which says claim now they sent me a link which I could not get it to open but I contacted them again and this time the representative recommended that I install samsung smart tutor so he could remotely check my mobile and confirm it was my WiFi causing my trouble and turned it off for me and the link open he restored my faith in samsung great customer service that's why I have given 5 stars

Absolute scam. They don’t reply to emails, no chat support. Try calling the phone number and good luck getting someone who speaks English well enough to have a conversation with.
Claims keep being rejected due to whatever reason they can think up although all documents and receipts provided are exactly as stated on their website.
Strongly suspect this is all a scam.

I bought the Samsung QN900B and saw the promotion about getting the ZFold4 for free. I went to claim it and they said it couldn't be approved as they said multiple instances were returned when I didn't return any products at all. After contacting customer service via email they said another reason to not approve it where the details provided didn't match the records with the retailer. I double checked all the details and it says they can't change the decision. It's a massive scam to try not give you the cash or the product. The promotion is what made me buy the TV in the first place but now I didn't even get that.

Samsung promotion is not to be trusted.
1. Phone helpline doesn't work, number dialed doesn't exist
2. Online chat assistance is not going to help you in any ways, they have no information or access toyour case, they can't even explain the promotional rules if you have a specific question.
3. If you don't constantly harassing them by emails you never see yous money.
In my case it was €500 and it took 74days to get paid after reporting them to Gardaí and the CCPC.
There is no way of making contact or file a complaint to Samsung Ireland. I will never again buy any samsung product. Buyers beware!

ZERO STARS IF POSSIBLE - SCAM

This company do not provide any information or transparency when buying a promotional item.

They will not provide you with their PROMOTIONAL terms and conditions, which say the website to register the cashback claim, the cut off date etc. You're literally stumbling around talking to their representatives who will tell you to "Register the product" (done on the Samsung website) instead of "Register the claim" (done on the Third Party website) so that they can tell you when you've missed the cut off.

Fuming. Has kind of put me off Samsung for using such a third rate Third Party.

Just wanted to let you know that I received my requested and approved cashback today. I followed the process thoroughly, submitted proof of payment and device ID. Within 10 minutes I received confirmation that my request had been approved and now, some 40 days later, I have the money in my bank account.
So it's definitely not a scam, but it's absolutely clear to me that they have made the terms of the promotion so complicated that half the people get it wrong and Samsung don't have to pay.