Sanareva.co.uk Reviews 

I bought some French handsoap from this website. The same soap was selling on Amazon for 3 or 4 times the price.

As I know I'm going to use this handsoap for the foreseeable future, and I have enough storage space, I made a bulk order to mitigate the cost of delivery. I also read the owner's responses to some of the negative reviews here and set my expectations on delivery timescales accordingly.

The handsoaps arrived today, 12 days after I ordered, carefully packaged, in perfect condition and exactly as advertised. I saved a chunk of cash at the small inconvenience of having to wait for a delivery from outside of the UK.

Since the reviews on here seemed unfairly balanced against the company I wanted to give something back by posting about my positive experience - hopefully this helps somebody else out!

Bad communication and late delivery, very frustrating that you cannot track your order or even talk to anyone

Skinceuticals REGEN cream almost £40 cheaper than anywhere else. Arrived over a week later in excellent condition, via Royal Mail. I did send a message for an update as my order wasn't appearing on the site, they responded quickly and I would definitely use them again.

Don't bother with this company. I placed an order for 12 orange toothbrushes (odd maybe) but based on their website photo and thought I'd double check with them that they were in stock. I got a nonchalant email from Madeleine saying yes, she thought they were, but she blatantly didn't bother to get confirmation from the warehouse. Today I got 12 toothbrushes which were every colour BUT orange. I've asked for a refund and they are expecting me to pay for their return. Maybe Madeleine would like to pay for them to be sent back as she clearly couldn't be arsed to do her job.

Awful company. Not sure if it’s a scam or just incompetence. I placed an order, no tracking or expected delivery date. After contacting customer services I received nothing but the same email coincidentally wrote exactly the same by three different people saying they will look into it. Very confusing company. Don’t buy from here unless you want a headache.

Do not buy from here!! I bought some probiotics and realised they were the wrong ones, the customer service said just reject the order and it will be returned to the warehouse. I did this and now they have refused to refund me saying it isn't yet in the warehouse (this was rejected over a month ago - it is a complete scam. So I am without £40 and without the vitamins !!!

I have emailed them many times and they still refuse to refund me, even though I followed exact directions from customer success.

I ordered a Philips Sonicare PowerFlosser. Directly after placing the order, I checked this site and noticed several negative reviews. I was concerned I may have been scammed, so I checked the company's credentials. They checked out. They exist in Toulouse. Happy to report that after a week, Royal Mail indicated they had the parcel and provided tracking details. The item was delivered today, and is as ordered. I would have given five stars, but it did take a fortnight to arrive. The parcel was coming from France, so this is to be expected. In summary, no issues with my order.

Do not buy from here I bought a baby bottle from them and it’s not the same one advertised on their page I paid double the amount including delivery. I wanted the the one advertised because they are sold out everywhere in London the one they sent me is £13.99 in boots London I basically got scammed and I am fuming about this I do not think it’s a legit company feels like a scam I will get my baby bottle or declare full refund if they do not participate in this matter and respect it or I will have no choice but to take legal action I should have read the reviews before I decided to purchase it is now in its box waiting to be sent back with full refund unless again the one advertised is sent

Beware of the products size. I got conned by buying hair masks at the price I would normally pay for them and received them in travel size!! Thought these were samples at first. Looks like shrinkflation is going strong at this Business! Also, after opening the bottle of a product I bought, I was left with the strong feeling that it was not properly sealed which made me even more suspicious that the product may not have been brand new so I had to chuck it. This company is now black listed in my household.

Order 200421483
Still not received though placed on the 11th of November, today we are the 24th. Very disappointing.

I have been a sanareva customer since 2019 and it never happened to me before to get such appalling customer service. I placed an order for which I paid £172 on 27/10/24 and received a parcel with items that had nothing to do with what I ordered. I could only assume it was someone else's order. Contacted customer service and they have been dragging it for more than 10 days, never arranged collection of the parcel nor reassured me that they will solve it asap. I am 8.5 months pregnant and the parcel they sent is really big and heavy. They keep stalling in resolving the mistake that is their fault. Currently I am left with no products (which I was in desperate need of), £172 blocked and an unresponsive Sanareva customer service. Honestly I have had enough, this is an absolute disgrace.

The cost of the soaps I buy was half that of other UK suppliers, the delivery time is clearly explained along with cost. I ordered enough products to make the delivery price work for me and received my order well within the specified time.
Very happy, thank you!

Placed an order over 3 weeks ago, the status of the order is closed, I have mailed them twice with no response.

I have ordered on 05 May and now the date is 11 June 2024. More than 1 and a half months have passed. But still, no one responded to me where is my order? I can't trace its website is not operational either. What should I need to do?

I ordered on the 22/01/24 and received today. Very pleased considering where it's coming from. Great prices and quality products. Second time I've used and will use again.

Thank you, Sanareva, for ,again , another ordered delivered on time. All the products were intact (ordered Plasma Quinton- which are glass ampoules )and present ( no item missing). Tracking is accurate and you can see the route at any point.
Ordered Friday 15th of December and received my order yesterday, 23rd of December

Items ordered on 9th Nov '23 & their order acknowledgement advised 4 to 6 days.
Post non receipt & request for refund this was their response (absolutely appalling)!

Dear customer,

As explained previously, there is already an investigation ongoing regarding the whereabouts of your parcel as it seems to have encountered an issue in transit with our partners.

The closing date of your case is the 8.12:

The delivery delay starts from the moment the order is dispatched by SANAREVA. The Client is informed that these observed delivery times are provided for information purposes only, and that they may vary according to circumstances. SANAREVA shall not be held liable in the event of longer delivery times, as long as the legal delivery period of 30 days is respected.

If the legal deadline of 30 days is exceeded, the Customer has the right and possibility of cancelling the order and requesting a refund, if, after sending a formal notice by registered mail or by email to SANAREVA's Customer Service department asking them to make the delivery within a reasonable extension of time, SANAREVA has failed to do so within this new deadline. Refunds will be made at the Customer's discretion, in the form of a credit on the Customer's Sanareva Savings or a refund, and will be made within 14 days of the Customer's request for a refund at the latest.

Our apologies for any inconvenience caused and we will get back to you as soon as we have further information.

Kind regards,
Sanareva"

(Ticket1639322)

I ordered 3 supposedly rose scented soaps. When I received them, I opened one to discovered It was miss packaged with an olive scented one. I also opened the other 2 soaps to discovered the same problem. I emailed them asking them for a return address and a refund once they received the products but they refused to do so claiming there was no point sending them back since the wrapping papers of the soaps were opened ( and presumably they couldn t sell the miss packaged soaps again to unsuspecting customers....). Very appalling customer service , avoid at all costs.

On 7 March 2023, I sent a message through the online form reporting products made of shark cartilage and shark liver oil, which have been proven to be unsafe for human consumption. I sent over half a dozen peer-reviewed studies alerting to the high risk and inefficiency of those supplements, claiming ‘the consumption of shark products may pose a human risk for BMAA exposures’ ‘[a] risk factor for neurodegenerative diseases such as amyotrophic lateral sclerosis (ALS) and Parkinson-dementia complex’. Still awaiting a reply.

This reveals bad customer service as well as a blatant disregard for the customer’s health and well-being, which seems to go against what is being advertised throughout the website.