I bought some French handsoap from this website. The same soap was selling on Amazon for 3 or 4 times the price. As I know I'm going to use this handsoap for the foreseeable future, and I have... See more
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Awful company. Not sure if it’s a scam or just incompetence. I placed an order, no tracking or expected delivery date. After contacting customer services I received nothing but the same email coincide... See more
Ordered 2 seresto collars from this site. Advertised as seresto with a different language on the tin which wasn't a problem. Should of known better them being £25 instead of the usual price. Absolute... See more
Company replied
Don't bother with this company. I placed an order for 12 orange toothbrushes (odd maybe) but based on their website photo and thought I'd double check with them that they were in stock. I got a nonc... See more
Company details
Information provided by various external sources
Please, visit Sanareva and discover the best of the French health, beauty and well-being products: Bioderma, Vichy, La Roche Posay, Avène, Ducray
Contact info
Toulouse, United Kingdom
- www.sanareva.co.uk
2.2
Poor
613 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID THIS COMPANY AT ALL COST
I ordered from them beginning of November, i never received my parcel but i paid for the goods of course. I contacted them, they replied saying it has been delivered, on Thursday 17th November and advised me to ask my neighbours if they have it. No s*** Sherlock!!!! How did i not think about asking my neighbours or checking around the house if the parcel has been placed safely! Seriously Where it has been delivered only God and the delivery man know!! I am fuming, not only i lost my money, but this order was essentials for my baby girl. Please do yourself a favour do not order from them, or you’ll be ripped off. They won’t care about your lost parcel as long as they banked your money 🤬🤬🤬🤬
November 21, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
Royal Mail is our partner for the deliveries and we are sorry if they have made your experience with us complicated.
Could you please give us your order number so that we may investigate ?
Kind regards,
Sanareva
Thanks SANAREVA
I been ordering from this company from past three months, with last 8 orders no issue with delivery or tracking delivery status. Everything spot-on so far. Thanks SANAREVA
November 1, 2022
Unprompted review
Since I ordered from this company
Since I ordered from this company , I have been getting repeated phone calls on my brand new mobile phone that no one has, an oriental language that I do not understand. I have had the phone for 2 months, and this is the first company that has the number.. hmmm....
November 5, 2022
Unprompted review
Money taken and order never received!
Money taken and order never received!
I placed my order 200365963 on 22nd August 2022, it’s now 21st October 2022 as I type this.
My order has not been received to date. The tracking number provided does not exist.
I have written to Sanareva customer service on 22/09, 27/09, 29/09, 06/10, 13/10 and have continually been ignored.
I received one email 29/09 when my order was already over a month late that said they will follow up with their courier and nobody has contacted me since.
The company have effectively stolen my money.
October 21, 2022
Unprompted review
Not a real company- its a scam
Dont buy from this company- most likely you wont take your order.
I ordered two sunscreens a couple of months ago via their website.
First of all, they did not sent a proper proof of delivery and the parcel got lost.
I contacted my building to investigate their cctv but they never found it.(Maybe they took it back).
So I called again Royal mail regarding this matter which they considered an incident and suggested to call Sanareva for the refund.
Sanareva asked for a prood of ID and a self declarion in order to send a replacement order as required.
Since then ,I never heard back from them.
Sent the proof of ID several times, emailing endlessly and writing directly from their website on when to expect the order but they totally disappeared. Maybe they laughed at me as I see they have done this to many customers.
Such a waste of time and money.
However, I dont think their website will last for a long time if they continue ignoring their customers this way.
There is a tough competition out there with a lot of very serious websites who care about clients and work hard to stand out.
July 17, 2022
Unprompted review
My order has been sent back to your…
My order has been sent back to your office. how is the procedure give me my money back ?
October 6, 2022
Unprompted review
And let everyone read what happens when…
And let everyone read what happens when they order the items they want from your site, pay 8.4 pounds for shipping and it NEVER reaches the customer! This is where your assistance ends - and a photo for proof - my order in some waste bin in England.... Where exactly this waste bin is is unknown! Send proof where I noted that I allow my order to be left in a secret location!
September 26, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
As explained in the mail we sent you, your order was confirmed as delivered to the safe place of your choosing for which the carrier, Royal Mail is in charge.
Here is the royal mail proof: https://www.royalmail.com/track-your-item#/tracking-results/JD911796298GB
Kind regards,
Sanareva
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY
Carriage charge was not listed before I wrote down my card detail. They then appeared afterwards to be over £8 for 2 roll on deodorants.
Delivery instruction also did not arrive, until I found a message on my mobile that I missed them, then ASKING ME TO PAY ANOTHER 99p FOR REDELIVERY.
We complain about other large online organisations, but believe me, I am sticking to A.....
September 14, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
First of all, please beware of fraud and spam messages, especially those asking you to pay fees that are not through our Sanareva portal. Indeed, we do not request extra paiement for redelivery so this does not come from us.
Due to Brexit, we have had to change our courier fees. Our warehouse is based in France. Our new courier, Spring is the French partner of Royal Mail in the UK which we are currently offering at £8.40 and for which you are allowed free delivery for orders above £89. This service does not require any extra custom fees for orders up to £500.
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.
Kind regards,
Sanareva
Great company and excellent products
Excellent company. The product was good quality, everyone was impressed. Delivery was fast and well packaged. I gave 4 stars instead of 5, because shipping was £8.50 for Royal Mail 1kg small parcel, which could have sent fully tracked for cheaper, £6.50 for postage and packaging cost for 1kg small parcel, is much more reasonable and the norm. Other than that, I’m very happy and will use them again, but only when needing to place a bulk order, purely because of the postage cost.
September 9, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
Thank you for your feedback! We are very glad that you enjoyed shopping with us and the selection of items we offer.
We understand that the carrier fees seem a lot but regardless of the weight/ size of the package we offer delivery for £8.40.
This is explained by the fact that our warehouse is based in France and your parcel therefore must go through international transit and custom clearance. We do not ask our clients to pay any custom fees as we take charge of any extra fees.
Kind regards,
Sanareva
Don't buy from Saraneva if you're from…
Don't buy from Saraneva if you're from the UK. Trying to buy 3 tubes of veterinary eye gel took weeks and cost £15 in postage. A disaster.
...
...The reply from Sanareva is misleading. I paid for all 3 tubes of gel and paid postage twice!
August 27, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
The post and package was only payed for once (£7,90), as we sent you a free replacement order, which you did not pay for.
Furthermore, we apologize for the delay and inconvenience caused due to an error in transit.
Kind regards,
The Sanareva team
Charged twice and order duplicated No offer of refund or postage
Ordered some sun cream and the website said the card had not been authorised so I ordered again through PayPal. When I received the confirmation of delivery it said only one item dispatched but I had ordered 6. Queried and they said, just an error, 6 would be sent. I received TWO orders of 6 each and upon checking they have debited my card £93 AND PayPal £93. When I complained they said I would have to return them for a refund AND pay postage . It is a heavy box. They have stopped responding and I notice they put the same response on Here to every complaint !! Will not use again.
August 16, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
What is your order number?
Sanareva does not authorise YOUR paiements so this error does not come from our company, if you placed 2 orders then you can of course be refunded for the one you return.
If you wish to return your products to us, here is the address:
OP'7 Sanareva
lieu-dit Bel Souleil
31850 Montrabé
France
Please make sure to include your order n°xxxxxxxx so that once we receive the parcel you will be contacted by someone from our logistics team to proceed with a refund of the product,
The total expenses of returns, taxes and customs charges are all at the charge and responsibility of the customer. They must be paid before presenting the parcel. No parcels will be accepted outside this framework.
Kind regards,
The Sanareva Team
DAMAGED/ POORLY PACKAGED ITEMS/RANCID FOOD SUPPLEMENTS-REFUND PROCEDURES A JOKE!
Having paid £7.00 delivery costs, I received my parcel with damaged/open food supplements. The contents had leaked through the box & onto all the packaging. The leaked food had gone bad so there was a rancid smell. Everything was inedible. The whole lot ( over £25 worth of goods) had to be thrown away. After contacting the company & sending photographic evidence, I was asked to send them a " hand written" account of what was damaged & a form of I.D. (passport/driving licence). Why? I have told & shown you what was damaged, you sent me an invoice that clearly identifies what was in the order & as for ID, you have my bank details so have a form of ID ( because I paid for goods from you) . You also have my address ( another form of ID). Why do I need to jump through hoops to get a refund? I've never had to submit a handwritten essay or show photographic ID to customer services in my life & I really don't think this is the way forward, especially with such high levels of Identity theft!
August 21, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
The customer service is available from Monday to Friday 8am - 4pm. You can contact us by sending a mail or logging into your customer account and sending a message directly there.
What is your order number?
All claims must be addressed to SANAREVA customer services.
Customers can contact SANAREVA customer service from Monday to Friday from 9:00 to 17:00 by mail (contact@sanareva.co.uk) or via the contact form available here.
SANAREVA commits to respond to all claims within 3 working days;
Any complaint relating to an error by SANAREVA in the sending of one or more Product(s) within an order, is dealt with by SANAREVA by issuing a prepaid return slip provided by customer service.
The Customer commits to return the unopened and unused Product(s) in their original packaging. SANAREVA will compensate the Customer upon the reception of the Product(s) back in the warehouse that is the subject of the complaint.
In the case of a missing product, not notified in the order, customer service may request a handwritten statement signed by the Customer indicating that he/she has not received the product(s) concerned. The customer service department may open an investigation internally and with its courier service. An internal investigation may take up to 3 working days.
In the event of a claim related to the non delivery of the parcel by the carrier, the customer service will contact the carrier and will open an investigation with the carrier concerned. The carrier's response time varies from 48 hours to 15 days. Upon receipt of the carrier's response and depending on the result, the customer service department may proceed with the shipment of a replacement order, refund or credit, at the Customer's discretion. In order to support any claim with the carrier, SANAREVA reserves the right to request a handwritten and signed statement and a copy of any official identification to certify the non-reception of the goods.
In the event of an error in the order caused by SANAREVA in the order and/or in the event of receipt of one or more damaged Product(s) in an order, customer service may ask the Customer to send a photo of the order and/or of the damaged Product(s) to the email address contact@sanareva.co.uk. On receipt of the photo, the customer service department may offer a refund or partial refund or credit on the Customer's Sanareva Savings corresponding to the amount paid. For an amount greater than £10.00, the customer service department may offer a free return label for the return of the damaged or wrong product(s) Customer service reserves the right to request the return of the damaged product(s) by issuing a prepaid return voucher before making any compensation.
Kind regards,
Sanareva
Scam company stay away!!
Horrible people. Stay away. Sent me a completely wrong order no refund offered no support or help. Customer service? What service none existence. STAY AWAY its a scam company
August 19, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
The customer service is available from Monday to Friday 8am - 4pm. You can contact us by sending a mail or logging into your customer account and sending a message directly there.
What is your order number?
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.
Kind regards,
Sanareva
Excellent experience
I rarely leave reviews but this time I felt I had to because of all the negative ones. I placed an order regardless of the negative reviews on this particular site as I couldn’t find the products I needed anywhere else. Of course I was apprehensive. Well my experience was top notch. Customer service replied to my query regarding tracking on the same day and my products arrived all on time. Ordered placed on aug 8th and received on the 18th. Folks should understand that products come from Europe so of course you won’t have them in 2 days because of checks at the borders ( does Brexit ring a bell?! ) I believe some of the neg reviews are genuine but it’s obvious that many are from people obviously thinking the products come from the Uk and not Europe or even perhaps the same customer bombarding this site. I’ll definitely be using this company again and should I have any issue will make sure to update my review here. Anyone reading this please try this company and form your own opinion!! Do not take all the neg reviews at face value . Glad I didn’t. Currently I’m very satisfied!
August 18, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Katia,
Thank you for your great review and for your feedback. We are pleased everything went smoothly and so glad you like your products.
We are currently working hard on offering a larger range of quality products, so please keep an eye open for a big surprise!
Don't forget about your sanareva savings available in your customer account which you accumulate with every order placed (so that you may enjoy quality products at small prices!)
Thank you for shopping with us!
We hope to see you again very soon on Sanareva.co.uk :)
Kind regards,
The Sanareva Team
Delivered the goods
I ordered on August 2nd, it was dispatched the following day and delivered by Royal mail on August 10th. Tracking is excellent and items were well packed. Made it from Europe to my front door step in Somerset in good condition. Company is informative and delivered on what it promised. Would use again.
August 10, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Susan,
Thank you for sharing your experience shopping with us, we really appreaciate it.
We're glad to hear that you're satisfied with our overall service and products.
We hope to see you again very soon on Sanareva.co.uk :)
Best regards,
Sanareva
Avoid this company
Has previous customers have said, no response from customer services, not even an acknowledgement of receipt. Ordered Visiovia tablets for my dog, still waiting 9 days later!!!!
Edit received tablets so no problems
August 9, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.
Because of Brexit, your parcel can however be subject to custom checks which will indeed delay the transit.
What is your order number?
Do not hesitate to get in touch if you have any further queries.
Kind regards,
The Sanareva Team
Philips sonicare electric toothbrush …
Ordered the Philips Sonicare diamond electric toothbrush, speedy service.. item arrived.. This was one of the cheapest sites I found… will do more orders with this company
August 8, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Demi,
Thanks for your great review and for your feedback. We are currently working hard on offering a larger range of quality products, especially in the health range including dental poducts so please keep an eye open for a big surprise!
Thank you for shopping with us!
Kind regards,
The Sanareva Team
Avoid this company
I ordered 3 x Les anis de Flavigny and they sent something totally different. Impossible to get a reply from them as they ignore your emails. Finally got a reply when I tried to review the company. they said Royal Mail had delivered the parcel but as I told them three times at least, they had sent the wrong items.
August 4, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
The customer service is available from Monday to Friday 8am - 4pm. You can contact us by sending a mail or logging into your customer account and sending a message directly there.
What is your order number?
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.
Kind regards,
Sanareva
Fake site !
Fake site !!
I have not received any order, any response from them.
2 weeks passed and I have not received the order
August 1, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
The customer service is available from Monday to Friday 8am - 4pm. You can contact us by sending a mail or logging into your customer account and sending a message directly there.
What is your order number?
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.
Kind regards,
Sanareva
No parcel, no reply, no refund. Complete ignorance.
I haven't received my parcel and haven't been able to track it down either. I emailed and sent several messages on Facebook as well, however Sanareva has not replied to me. I waited patiently 48 working hours and still nothing. I will never buy here and won't recommend this company to anyone again.
July 30, 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
The customer service is available from Monday to Friday 8am - 4pm. You can contact us by sending a mail or logging into your customer account and sending a message directly there.
What is your order number?
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.
Kind regards,
Sanareva
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