Sanareva.co.uk Reviews 

I wish I could put zero stars. I ordered a few items for their website which were sent in the wrong address. They refused to give me a refund saying that I selected the wrong address. I made a second order and this time I specifically informed customer support to make sure that the address is correct. They reassured me that the address is correct but again the product was delivered in the wrong address. They claim that they need my personal data to "open an investigation with the delivery provider" while clearly the problem is on their side. Not going to use their service anymore.

I ordered an ankle support which I needed urgently and added a small bottle of deodorant to the order. I received an email from them informing me that the ankle strap was out of stock and I could have a refund or Sanareva credit. I immediately responded with my request for a refund as I needed to order the ankle strap urgently elsewhere and to cancel the order for the deodorant as I did not want to pay £7.99 delivery for a bottle of deodorant!
They ignored my request, despite 3 further emails being sent. The deodorant arrived yesterday and there is a credit on my account and not the refund offered and requested by me.
VERY POOR/ZERO CUSTOMER SERVICE AND THEY STILL HAVE MY MONEY!

I placed an order on the 8th of March and I have not received it yet. Obviously, I sent them an email asking for my order as I spent £79 and they replied to me that they had to contact the courier but they will let me know very soon. No one replied back to me since 2 days ago and I sent them an email yesterday and this morning asking for some update but they have nor replied.

Do not buy from them. Terrible customer service!

Reasonable price, poor communication.
Realised not based in uk later.
Quality of products not sure
I have ordered moisturiser products.
No confirmation like others do.
No communication after until i received products. Seal not there on boxes when i got it

This company may seemed to look like they are from the UK but they are not. Their warehouse is in France and not UK. So why do you use .co.uk in your company name? My order of dog food from this company took 1 week to be delivered but I later refused to receive it when it came after 8 days, delivered by Royal Mail because obviously it’s very late, which they later claimed they do not have control of the product when they had it dispatched. Wrong they should have tracking number for it if parcel companies was used, my 7kilo of dog food was mailed how can you have a tracking for that when you had it mailed? Saving so much on the cost of using Parcel companies. They are so deceitful that they would even say they’d send a tracking for your order but really nothing.

product is poor quality, missing parts, costumer service refuses to help

Received mine on time. All good

I would have given 3 star. The company had the goods I needed and at a reasonable price. However the delivery was rather slow. This I mentioned this to them my review via their preferred Verified-Reviews. They however refused to publish this review. I then moderated the review and asked them again publish the review. They again refused. Thus I will post here instead with 1 star, and on the basis they have refused to publish two honest reviews. I will also be contacting Verified Reviews and raising a complaint through them.

Placed my order for 3 countertop bathroom soaps on the 16th February and my order arrived correct and well packaged in nine days which I thought was a very reasonable time for international shipping to the UK.
I'm very impressed with the quality of the products which in my opinion is excellent, especially at the price which I thought was particularly good and I will definitely be buying these again

I placed order yesterday and still haven't had no confirmation email, so l am already worried 😮‍💨

terrible communication
parcel after 3 weeks arrived damaged

Bad service , i suppose to get my order in 4-6 working days but its been like 2 weeks,no one knows what happened with the order . i'm still waiting for someone to inform me or to give me my money back.i don't recommend it. Read the bad reviews as well before u purchased something online.
I wrote you 2 times ,i got the same answer..."we are investigating" .after another week still no answer from u .how long its taking for investigating a parcel ?
Stop lying people,at the checkout its says delivered between 4-6 days .
No phone number,i didn't find even the email to contact you,its only the form on website ,i guess because the numbers of complains.
Order number 200312948, i want my money back.

Hi,
I have purchased recently from this website. Such a bad experience and customer service. They ask for feedback review but decline when you give a bad review!!!!
Thee we delay time receive my order was 2 weeks ( not what they ard advising on their website ! ). You can’t cantact them easily, only by email . They only reply after 5 days !
What kind of service is this !!!!

My products have arrived and everything's looking good. Delivery took double the amount of time advertised, please make that clear and for the most part I am sure it won't be an issue (if customers know what to expect). 3-4 days is very little time when sending stuff internally let alone from France. No confirmation email came through so I had to contact the team to ensure all was ok. Same for delivery updates - had to get in touch to get a tracking number. It would be great for these things to be automated. Good selection of products & prices, would order again

Put in the order over 2 weeks ago. Tried to contact the company haven't heard anything via they're contact form. No customer services number to ring them on. Tracking number was given but royal mail still haven't received the parcel from them.

Been a customer for 4 years now. Unbeatable prices for French cosmetics, really good product range however long delivery time post Brexit. last time I waited 4 weeks for an order that normally I received in 5-7 days. I do feel that if I plan in time my delivery is worth waiting for.

I ordered last month, tried chasing up as still not received my delivery, no response to my messages. Ridiculous service,my dog needs her medicine but this company obviously just wants the money and doesn't care about it services, terrible don't use.

Very bad company, I ordered in October 2021 some vitamins which never arrived and I was keep emailing them about it ,they emailed back with that I will get an refund after 2 months which never happened!!!
DO NOT TRUST THIS COMPANY!!!

I have been ordering from this company for some years but it has become totally unreliable with customer service going from bad to worse. You used to be able to contact their customer services by phone but I see that they have removed that service. You can only contact them by email or by using their contact form however because they are not very responsive this is a frustrating experience. When the issues raised with them are difficult to deal with or not to their liking they simply evade them in their replies and if you keep pressing them for a proper reply they just go ahead and close your ticket. Yes, they close your ticket without dealing with your enquiry. An order I placed with them on 17 December 2021 took 11 days to reach the Netherlands and it is still there with no updates. I keep asking Sanareva's customer services to contact the couriers to find out when I should expect my parcel but all they did in response was to write to me that it is normal for parcels to take 4-6 working days to be delivered. They make no reference to the fact that it has taken much longer than 4-6 working days. When I pointed that out and asked an explanation they simply closed my ticket without answering my query. I started a new ticket and they closed that as well. I told them that I want to lodge a formal complaint and asked them to provide me with their complaints procedure but they did not provide me with any information as to how to lodge a formal complaint. I am now in the process of sending a letter directly to their CEO, whose contact information I found by making my own enquiries about the company in France. Yes, generally speaking, I used to have a positive experience with this company but do take it from me you will have a horrible and frustrating experience with them should anything go wrong with your order.

This was good company at my first order, but then they lost me with their complete inadequate customer service! I can not say enough how angry and disappointed I am - they do not allow me to use my money from my “ saving pot “ in my Sanareva account!
When there was no stock in my last order , I was asked if I want a refund or the money to be placed in the saving pot in Sanareva holding.. BUT I WAS NEVER ADVISED THAT I WILL LOSE MY MONEY after one year of time if not used !! This is such a scam!
Customer service is washing their hands sending me screenshots of their hundred pages policy ,as if everyone is taking the time to read through their policy bible when placing an order !
Horrible customer service, useless , no understanding just looking to get their hands on the people’s money in a cheeky and unfair way!