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See what reviewers are saying
I order clothes from online after 2 days i receive my order. I order 2 lawn sutie and both of them very beautiful i suggest to low rates so every can buy for sanaullah. Iam very satisfy from sanullah... See more
Plz add option payment in can dollar ot in pakistani rps and plz add cash on delivery option plz .. usd conversion charged us too muchh ..thats not the worth of sale and suits price .. 😕
I ordered two dresses on July and one in October..Both experiences were good..I ordered zarif net and Xenia formal on July..In October ordered Imrozia chiffon dress...very good quality original brand... See more
Company replied
Company details
Written by the company
Sanaulla Store Online offers the largest range of Pakistani original branded designers clothing, having complete range of lawn, embroidered & printed dresses in chiffon, cotton, khaddar, linen & jacquard fabrics. Also provide stitching services.
Contact info
Sanaulla Store 138 D block 2 PECHS Main Tariq Road, 75400, Karachi, Pakistan
- +923111444910
- care@cs.sanaullastore.com
- www.sanaullastore.com
3.8
Great
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 1 week
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They are fraud n scammers request everyone that dnt waste…
I will request everyone that dnt waste your money and time with this scam fraud ppI ordered elan suit and they took my money n order and after month they said that they cnt deliver it and they didn’t return money they will ask u to buy something else from them and they directly or indirectly involved in scam when I replaced order with them b4 delivery i received so many messages from unknown number asking to click on link so they can process my parcel but thanks god I didn’t came in their fraud and they suddenly stopped when i received my delivery so they are just looters and scamers dnt trust n waste money directly order from brand website its will save time n money
June 10, 2023
Unprompted review
Reply from Sanaulla Store
Dear Ms. Afsha,
Thank you for taking the time to share your feedback with us. Please allow us to explain the situation as comprehensively as we can.
Order # 548363 was placed on 1st June to pre-book the Elan article. However, the brand cancel the restocking and we had to cancel all the Elan orders that we placed for pre-booking.
We canceled your order on 14th of June and added its complete amount to your Sanaulla wallet informing you about it via whatsapp. The amount was then used to place 2 new orders for Maria B and Sana Safinaz suits respectively which were processed and shipped within 3 to 4 days of order placement.
We thank you for sharing your complaints regarding the messages you recieved with the link, we would request you to please share their screenshots with us so we may investigate the matter further and make sure it does not repeat the next time you shop with us.
Once again, we appreciate your feedback, as it helps us improve our products and services. We value you as our customer, and we are determined to address this matter promptly.
Dishonest Business
Sanaulla Store sent us the wrong size. Our complaint was resolved by telling us to send it back and pay the return shipment. The store will then restitch to the right measurements; however, they will send the restitches ones back to us ONLY WHEN we order more clothes. This is known as blackmail. Their business practices are, I find, unreasonable, unjustifiable, deliberately deceitful, dishonest, and untrue. They are opportunist who want to make more money off you for their own mistakes. It is precisely this attitude that has landed Pakistan in the current political and economic situation. Most honourable business organizations abroad refuse to do business with and invest in Pakistani ventures. Shame on you SanaUllah.
July 8, 2023
Unprompted review
Reply from Sanaulla Store
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you experienced with your recent purchase. Your satisfaction is of utmost importance to us, and we appreciate the opportunity to address your concerns.
At Sanaulla, we strive to provide the best possible service and product quality to all our valued customers. We understand that your experience fell short of your expectations, and we genuinely regret any negative impression it may have left.
We would request you to please share your order number with us as it would allow us to further investigate the matter and provide a comprehensive response to your concerns. We take your feedback seriously, and we are committed to resolving any issues to your satisfaction.
Once again, we appreciate your feedback, as it helps us improve our products and services. We value you as our customer, and we are determined to address this matter promptly.
Ordered a dress and provided custom…
Ordered a dress and provided custom measurements. After a week got this message which didn’t make any sense. It said the measurements you provided are inappropriate and cannot do with the fabric. No info on what measurement. The phone number doesn’t work. If you try the extension it disconnects.
July 3, 2023
Unprompted review
Reply from Sanaulla Store
Dear Customer,
We’re so sorry – Could you please share your order number with us so we may check your order details and investigate what went wrong.
Very good service
Very good service. They responded very quick to my queries. The quality of the dress is very nice and perfect. Delivery was done on the expected time. I am a very happy customer and from now on this website will be my first priority
June 28, 2023
Unprompted review
Reply from Sanaulla Store
Ms. Armina,
We are truly honored by your review and will continue to prioritize you. Thank you so much for sharing your feedback with us! :)
I filed a PayPal dispute over late delivery and poor quality, items not as described. Got all my money back!
I ordered 7 outfits on March 30 2023 and the dispatch date indicated on the order confirmation was June 7th. When June 7th came, I didn't receive a shipping confirmation so I contacted Sanaulla and they said only 4 of 7 of my outfits had been stitched at that point! I told them I need them for a wedding on June 20th and they assured me I would receive them before that date. They ended up shipping my items on June 15 and the shipment arrived in Canada on June 20th, too late for us to wear them. Upon arrival, 3 of the 7 dresses had major issues. 1 floor length dress had attached lining that was 4.5 inches longer than the dress itself, and dragged on the floor. Another outfit that had a jacket style kameez was sewn with a back panel on the jacket with a width of 47 inches in a triangular shape. It was completely different than the website picture and looked awful! The third outfit which was an AIK Atelier outfit, arrived with a completely different lehenga than shown in the website pic. The lehnga in the pic was supposed to be a crinkle fabric. I received a cheap flat satin lengha. I contacted AiK Atelier directly with the photos of what I received from Sanaulla and they confirmed I was sent the wrong lehnga and that I should take it up with Sanaulla. So not only did they take 2.5 months to sew 7 outfits, they promised a delivery date they didn't keep, and 3 of the 7 outfits are defective or not as described. I emailed Sanaulla with the concerns and photos and they never responded. If I could add pictures here of what I received I would, and you would be shocked! I ended up filing a PayPal dispute with Sanaulla and was given a full refund of almost $900 CAD by PayPal as they decided in my favor. So if you have any issues, just file a PayPal dispute and provide all the pictures and communication with Sanaulla to PayPal. Update: Sanaulla never reached out to me at all after their response to my review below. Empty promises again!
June 16, 2023
Unprompted review
Reply from Sanaulla Store
Dear Ms. Sab,
We would like to sincerely apologize for the disappointing experience you encountered with your recent order. Your feedback is incredibly valuable to us, and we deeply regret any inconvenience and frustration caused by the delay in delivery and the issues with the quality of the outfits.
We understand the importance of timely delivery, especially for special occasions like weddings, and we deeply regret that we fell short of your expectations in this regard. We apologize for the inconveniences you experienced as a result.
We assure you that we are taking immediate action to address these concerns and prevent such occurrences in the future. Our team will thoroughly investigate the matter and take necessary steps to rectify the issues raised.
We genuinely value your feedback, as it helps us improve our processes and deliver a better experience to our customers. We are committed to regaining your trust and ensuring your satisfaction.
Please accept our sincerest apologies for any frustration and inconvenience caused. We understand the importance of resolving this matter to your satisfaction, and we genuinely appreciate your patience and understanding throughout this process.
Our customer support team will be reaching out to you directly to further discuss the process. We hope that you will give us another opportunity to serve you, as we strive to regain your trust and provide you with the exceptional service that you deserve.
We genuinely apologize once again for the disappointments caused, and we look forward to the opportunity to rectify the situation and provide you with an exceptional experience in the future.
Terrible customer support and dishonest ppl
I ordered dresses for my daughter, sister, niece and myself in the beginning of April. We had multiple events in June before Eid, where we were suppose to wear these dresses. Guess what dresses are still not here. Every day I receive email that one of my dress is not in stock and the remove and give me refund but I do loose money in this because of exchange rate. They charged me over $400 for the 2-3 international day shipping. It’s over month and I still don't have my package yet. Please AVOID purchasing from them. Order #533320. Finally received my order 90% dresses are destroyed. I ordered different sizes some were custom stitched. Sizes are wrong, stitching is bad, few dresses have disgusting stains on them. Took pictures and emailed them right a way, it’s been a week and no reply. Phone number on site doesn’t work either.
March 31, 2023
Unprompted review
Kudos to Sanaullah and its Team!
Sanaullah store is doing very well pertaining to my orders, delivery and stitching. I am very pleased that I have an easy avenue to purchase the latest designers clothes. As overseas Pakistani we are always looking forward to purchasing clothes from reputable manufacturers. Thank you Sanaulla for your awesome service!
June 23, 2023
Unprompted review
Reply from Sanaulla Store
Dear Ms. Midah,
We are humbled by your feedback and will try our best to continue to provide you with even better services in the future :)
One of the bad ppl they snd bad…
One of the bad ppl they snd bad quality cloth evan if you call them back they never attand the call they never give ur answer back rellly haram khor ppl i didnt saw like this ppl in world plz u guys dont order from thiss ppl
June 13, 2023
Unprompted review
Reply from Sanaulla Store
Dear Mr. Haideri,
We would like to sincerely apologize for the disappointing experience you encountered with your recent order. We would request you to please share your order number with us so we may look into the details further and get back to you.
We genuinely apologize once again for the disappointments caused, and we look forward to the opportunity to rectify the situation and provide you with an exceptional experience in the future.
This is one of the most trustworthy…
This is one of the most trustworthy online clothing website I’ve ever experienced. Great quality of the fabric with excellent customer service/support. I’ve been using this website from more than a decade now . Highly recommended
June 6, 2023
Unprompted review
Ordered place on 3rd of march still not…
Ordered place on 3rd of march and still not sent complete order. The items I have received already are poorly stitched. Never going to buy from them again.
May 27, 2023
Unprompted review
Brilliant company, excellent service.
They are a trustworthy and good company. They provide superior stitching which is very good as compared to other online retailers. I highly reccomend their service I have bought 8 dresses from them, all are lovely.
May 19, 2023
Unprompted review
Reply from Sanaulla Store
Thank you for your lovely feedback, Ms. Jasmine! :)
This website is untrustworthy as after…
This website is untrustworthy as after months of waiting for my order it says that it is unavailable and it will only give me store credit, I pay such expensive shipping fees for this unbelievable this is absurd.
May 13, 2023
Unprompted review
Reply from Sanaulla Store
Ms. Samra,
We give the option of both store credit as well as refund. We never deny refunds if our customers ask for it. In case your order amount has not been refunded to you, please share your order number with us and we will process it immediately :)
Sadly still waiting for an order I made…
Sadly still waiting for an order I made 7/4 this year ! A large order and I spent a lot, no information and my clothes haven’t arrived. No response from SanaUllah. Very disappointed and will have to order clothes from elsewhere. This was my first and last time using Sanaullah. You shouldn’t take people’s money and make promises if you cannot run a clothing business .
April 7, 2023
Unprompted review
Reply from Sanaulla Store
Ms. Batool, we are sincerely sorry for the inconvenience you experienced. Could you please let us know your order number so we may check what went wrong and make sure such a thing never repeats again?
We appreciate your time.
Pause kha gae
I had the misfortune ordering a ready to wear suit from Sanaullah for Eid ul Fitr. The order number is 529393. The transaction was done on March 24th with full amount plus delivery cost taken in CAD. The order hasn't arrived to date nor a straight response from Sanaulla's team
May 3, 2023
Unprompted review
Reply from Sanaulla Store
Ms. Amina,
We are sincerely sorry for the inconvenience you experienced due to the delay in the shipment of your order. We agree that the order was delayed by a month and your anger and frustration in this case is completely valid.
NOT A GOOD EXPERIENCE
My order was placed on 31-03-2023 from UAE.
got a conformation mail that it will be shipped on 15-04-2023.today is 18-04-2023 its been 18 days , and till date there is no update from them. tried calling them, no reply. sent mail no reply. And when I track the shipment too there is nothing. the dress was supposed to be for eid.
i can understand the delay. but not updating the customer about it is so wrong.
also if you cannot pickup calls do not provide a phone number.
Right now i feel so stupid to have ordered with them because you pay money upfront.
April 18, 2023
Unprompted review
Reply from Sanaulla Store
Mr. Yunus,
We are so sorry for the inconvenience and frustration caused. Could you please let us know your order number so we may check your order details and identify what went wrong?
Sanaulla store is a cheat and a fraud
This store is a cheat and a fraud. Buyer beware😡😡😡😡😡😡
I bought two suit pieces and placed an order for stitching- they told me that the material is not enough because I am a size 13! Never heard of a suit piece being cut so small.
They are also refusing to ship my order to my address in USA even though I have paid for the shipping.
Worst experience ever!!!!!!!!!!!!
April 13, 2023
Unprompted review
Reply from Sanaulla Store
Dear Ms. Ritu,
Thank you for sharing your feedback. Please note that your order was placed in 2018 and as per Sanaulla's policy, stitching orders can not be canceled after 45 days of placement.
Additionally, you provided the local Karachi address to us yourself and we got the order delivered there upon your request.
Great service
Just received my outfit and I’m in awe at the beautiful stitching, I gave custom stitch measurements and the tailor stitched beyond expectations! Their staff service was also very nice and professional.
April 10, 2023
Unprompted review
Reply from Sanaulla Store
Ms. Maryam,
We appreciate your kind words and feedback and look forward to serving you again soon :)
I ordered a dress and was very scared…
I ordered a dress and was very scared at first. But I am so amazed at the customer service and have regained my trust in online shopping at Pakistani store.
From quality of the dress to delivery. Everything was 10/10. Cant wait to shop again. 🤩
April 8, 2023
Unprompted review
Reply from Sanaulla Store
We are so glad to have been of service to you Ms. Maha! :)
Will get my dress then for sure iwilk share my experience
Hi, i still don’t get anything from here but i hopefully guts feeling thst INSHA ALLAH i will get my required dress then inshallah will soon give my review hete
April 3, 2023
Unprompted review
Reply from Sanaulla Store
Looking forward to your positive feedback :)
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