Sandelier Reviews 178

I was a complete skeptic about this product. Not made in USA and shipped from overseas, and it was expensive (I purchased the wall mount.) But I could not get it out of my head and so I researched as much as I could, then purchased. I am beyond HAPPY with my decision. It took longer than I liked, plus I wasn't thrilled with tracking information, but once it landed in the states, I was relieved and I received my Sandelier within days. I love it! It only took me a few days to figure out how to turn it...and WHEN to turn it. And now I get beautiful designs daily! I enjoy creating new designs too, with just a slight shift right or left. I would agree that Sandelier does a really good job setting the proper air/water levels before shipping and the Sandelier itself is well packaged for shipping. I would not hesitate to recommend purchasing this piece of art. All guest to my home love watching it and it is definitely the topic of conversation at my dining table as I have it on the wall for us to watch at every meal. Thanks Sandelier for being a trustworthy company. For other skeptics out there...I totally understand your concern but you might want to take a leap of faith on this one... and no, I was not asked by Sandelier to say what I've said, or compensated in anyway. I paid the full price for my Sandelier and would again.

Sandelier do not offer refunds!

Their customer service will try and patronise you and try and make you think the product is fine but you are not using it correctly.

I have expressed my unhappiness with the product and asked them to supply a return label and offer a refund.

Sandelier refused.

Going on instead to insist on how this is my fault and that I do not understand how to use the product.

The bottom line is this product is available online for much cheaper on all known marketplaces.
Those marketplaces also offer returns and refunds which Sandelier do not do.

Do not get fooled by Sandelier trying to differenciate this product from more reasonably priced versions available online.
They themselves have said this product "is a simple combination of sand, water and air, and works only due to the laws of physics, which aren’t faulty."

Underneath that patronising comment we can see the product has nothing unique about it. Physics aren't faulty as Sandelier so graciously informed me of.

So unless these other products were produced outside space and time, they will also obey the same laws of physics.

So why pay more for something you can get for much cheaper elsewhere and also return if you're not happy?

If you're interested in this product, my experience with it is the sand falls down in 20 seconds. I barely have time to flip it round, go sit down and look at it before all the sand is at the bottom... Not exactly a relaxing experience...

If like me you are interested in the idea of this product, id suggest trying a similar, more reasonably priced version of the same product, where you can actually get a refund if you don't like it.

The bottom line is as a custoner I'm not happy with the product and reached out to customer service asking for a return label and a refund.
After sending me 8 email responses about how it's all my fault, they refused to offer compensation of any kind and refused a return for a refund.

That speaks volumes about the product itself and Sandelier as a company.

Ps: I asked for a refund on the day I received the item, so the excuse they used on another customer saying they do not offer refunds after 3 days is a lie.
You cannot trust anything Sandelier says...
Be smarter than I was and buy from another company.

I love Sandelier products. The sand is so calming to watch while sitting in meetings and working throughout the day & evening. I keep buying more & more to give as gifts & everyone loves them.

Loved this Sandelier until it fell off of my shelf and broke. Fortunately, I already have 2 more on the way, but now only one will be used as a birthday present! The patterns are beautiful - different and intriguing each time.

Shipping was fast and the product is Geat! It is well made and just what I wanted.

The sand art arrived in a timely manner and is such a beautiful piece of art. I have another piece from a different provider and Sandelier is superior in sand colors, the flow of the sand in the piece and creations it makes. I was so impressed I purchased an additional one for my 103 year old mother to enjoy. Our five grandkids, 8-14 years old, are entranced and calmed by this sand art. I would highly recommend Sandelier sand art.

I love my Sandelier. It took awhile to come in the mail but worth the wait.

Absoloutely beautiful piece of art. Changes every day and the interaction part of it makes it very unique.

The product was well packed. I love the different patterns that are created.Excellent product.

So disappointed, this is so cheaply made, honestly should pay no more than $20 if that. $60USD way overpriced and I expected far more for that price. 7" cheap plastic frame with a cheap plastic stand. Sand pours down way too fast leaving simply a flat line (yes, I read the user guide and tried many, many times to get the bubbles set across the top). It took 3 weeks to get to me with no follow up other than when I sent an email asking where it was. I feel so ripped off.

I bought this for my husband's retirement gift. It arrived quickly, I was given shipping updates regularly and it is beautiful. It is such a unique piece of kinetic art. Let's just home he doesn't spend too much time watching it! Ha ha.

The birthday gift for our daughter didn't arrive in time but it blew her away when she opened, that's what you want for a 21st birthday :)

We love it! No picture is the same! I love to watch the sand fall and form a new picture! Great product!

Loved the sandscapes which are fun to watch.

I got the original 12" Sandelier and have really enjoyed it! It definitely took several days before the sand would drift slowly. I'm not sure if it just needed to adjust to the new room or settle or why it took longer but don't be discouraged if the sand moves too quickly at first. Mine can now take all day to transition and I really enjoy the slow speed. Overall I am very satisfied with this purchase, it's as pretty as it was in the pictures. The only slight issue I have is that it doesn't fit perfectly snugly into the base so I have to keep it on a high counter that my cats can't reach because I'm not sure it would survive a love tap from them!

Absolutely love this interactive art! Amazing how it makes a new soothing image each time. I've purchased two so far and will be sure to order more for myself & gifts for others. The shipping does take a bit to USA but is worth the wait. Love my sandilier.

I saw the advertisement on Facebook & like others were a little skeptical until I reviewed it many places. They were packaged securely & I was pleasantly surprised how they looked. I purchased two as Christmas gifts, they really are beautiful. My family loves them. There was something like this a kid & now as an adult it has a calming affect just watching the sand land. The sand is mesmerizing.

I placed an order on January 17th and to date have received no information about my order or when it can be expected. I sent an email using their contact address 4 days ago and no response!!!!

After getting Sandelier's response to my review I rechecked my emails. While not in my inbox or spam folders, I did find their response to my follow-up in a quarantine folder. For that part, I update my review to reflect that they did in fact respond - thank you.

I did check the tracking provided. Today, Feb 7th, it shows that shipping information was sent to FEDEX on January 28th with an anticipated Shipment Date of January 29th. No other information is available. At this time I do not know if it was in fact picked up or shipped. While clearly there is a record on FEDEX's website, it offers hardly any information about the status or location of my order. After 10 days since it was expected to be shipped, I remain in limbo as to where my order is at the moment.

I have upped my rating to reflect the company did in fact respond to my request for information. The rest remains a mystery, one which I am not sure is a company issue or a FEDEX issue.

Looking for a unique gift? Sandelier is a great option. I recently purchased the Original Sandelier for my sister in law’s birthday & she absolutely loved it. Each Sandelier is custom & handmade. It takes about 1-2 weeks for the product to be made + shipped so make sure to keep that in mind and order in advance. Otherwise, get ready to WOW your friends & family. Next, I’m buying one for myself :). Thank you, Team.

I bought one for an Xmas gift, and loved it so much I had to order one for myself. This is now my new go-to gift, as it is so unique. It does come from overseas so it does take some time to get thru customs, but worth the wait and packaged so well!