What a real pleasure and great experience it was to deal with Nick at Mercedes sandown. He was / is extremely knowledgeable about the vehicle features I purchased and let me take an unhurried test dri... See more
Location
Switch locationWeston Road 1, KT17 1JG Epsom, England, GB
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I had a great experience purchasing my car from Mercedes Benz of Epsom. Thanks to Nicholas Blunsden everything went nice and smooth. Nicholas was very patient and helpful in answering all of my quest... See more
Company replied
A big thank you to Nick and Nigel for all their help and excellent service when I bought my car. They were both very friendly, helpful and professional, and especially Nick always took the time to... See more
Company replied
We picked up our new CLA last week from Epsom and from start to finish we couldn’t have asked for a better experience and customer service! Chris Durnford has been wonderful. After our horrific experi... See more
Company replied
Company details
Written by the company
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Contact info
Weston Road 1, KT17 1JG, Epsom, England, United Kingdom
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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What a real pleasure and great…
What a real pleasure and great experience it was to deal with Nick at Mercedes sandown. He was / is extremely knowledgeable about the vehicle features I purchased and let me take an unhurried test drive, and no sales pressure. The finance paperwork / e-mails from Mercedes is questionable but I couldn't be happier with my new car and dealing with Nick Blunsden. Thank you
September 22, 2026
Unprompted review
Sief made us very welcome and was very…
Sief made us very welcome and was very polite and professional he made the purchase of our new car a great experience I would highly recommend your Mercedes dealership.
September 18, 2026
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your wonderful feedback. We're delighted to hear that Sief made you feel so welcome and provided a polite and professional service throughout your purchase. It's fantastic to know he helped make buying your new car such a great experience. We truly appreciate your recommendation and wish you many happy miles in your new Mercedes. We look forward to welcoming you back in the future.
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your review! We’re really pleased to hear everything was easy and smooth from start to finish. We really appreciate you taking the time to share your feedback.
Used car purchase experience
When i ordered the cars for test drive - despite the AI agent (Alex) confirmed the cars, they were not there when I showed up the designated time. Then I confirmed the car purchase, placed the deposit, but I have to chase the agent to confirm timing of delivery. The sales agent delivered the car to my place which is beyond his duty (per his point of view), but I found the scratches were not all done which MB promised me to do when I placed the deposits
September 6, 2026
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for taking the time to share your feedback. While we're pleased to hear that our Sales Executive went the extra mile by delivering your vehicle personally, we're sorry that other aspects of your experience fell short of expectations.
We understand how frustrating it must have been to arrive for your test drives and find that the vehicles were not available despite having received a confirmation. We're also disappointed to hear that you had to chase for updates regarding your delivery and that the agreed cosmetic work was not fully completed when the vehicle was handed over.
Your comments highlight areas where we need to improve, particularly around communication, appointment coordination, and ensuring all promised preparation work is completed before delivery. We appreciate you bringing these matters to our attention and will share your feedback with the relevant management team for review.
Thank you for choosing Sandown, and we hope to have the opportunity to provide a better experience in the future.
Five star service from Nicholas B. at Epsom Mercedes Benz
I had a great experience purchasing my car from Mercedes Benz of Epsom. Thanks to Nicholas Blunsden everything went nice and smooth. Nicholas was very patient and helpful in answering all of my questions and went above and beyond to make the whole process stress free. He did a great job from test drive to explaining the features, I felt well looked after by a professional.
Excellent tailored service!
August 19, 2026
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your fantastic review! We’re delighted to hear that your experience with Nicholas at Mercedes-Benz of Epsom was such a positive one.
It’s wonderful to know that Nicholas made the entire journey smooth and stress free, from the test drive through to handover, while taking the time to answer all your questions and explain the vehicle’s features. We pride ourselves on delivering a tailored and professional experience, so your kind words mean a great deal.
We’ll be sure to pass your feedback on to Nicholas and the team. Thank you for choosing us, and we wish you many happy miles in your new car.
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you so much for your feedback. We're delighted to hear that Leeroy from our Epsom branch provided such amazing service. I'll be sure to pass your kind comments on to him and the team. We really appreciate you taking the time to let us know.
Leeroy was really helpful and made the…
Leeroy was really helpful and made the process very easy
September 7, 2026
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your kind feedback. We're delighted to hear that Leeroy was so helpful and made the process easy for you. We’ll be sure to pass on your comments to him. Enjoy your new car, and thank you for choosing Sandown. We look forward to welcoming you again in the future. 🚗
A big thank you to Nick and Nigel for…
A big thank you to Nick and Nigel for all their help and excellent service when I bought my car.
They were both very friendly, helpful and professional, and especially Nick always took the time to answer all my questions. I really appreciate their patience, effort and attention throughout the whole process.
September 2, 2026
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your wonderful review. We’re delighted to hear that Nick and Nigel provided such excellent service throughout your car purchase.
It’s great to know that their friendly, helpful, and professional approach made a positive impression, and that Nick took the time to answer all of your questions and support you through every step of the process. Providing a knowledgeable and stress-free experience is exactly what we strive for, so your feedback is greatly appreciated.
We’ll be sure to pass your kind words on to both Nick and Nigel. Thank you for choosing us and we wish you many happy miles in your new car. We look forward to welcoming you again in the future.
very well looked after by Leeroy
very well looked after by Leeroy
All my questions answerd with plenty of knowledge
September 2, 2026
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your fantastic feedback. We’re delighted to hear that Leeroy looked after you so well and was able to answer all of your questions with such knowledge and expertise. Ensuring our customers feel informed and confident throughout their experience is something we take great pride in.
We’ll be sure to pass your kind comments on to Leeroy. Thank you for choosing us, and we look forward to welcoming you again in the future. ✨
The whole process of buying a car was…
The whole process of buying a car was pleasant and efficient. Nick was constantly keeping us updated on progress.
August 27, 2026
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your wonderful feedback. We're delighted to hear that your car buying experience was both pleasant and efficient. It's great to know that Nick kept you informed throughout the process and ensured everything progressed smoothly. We truly appreciate your recommendation and hope you enjoy every moment with your new car. We look forward to welcoming you back to Mercedes-Benz in the future.
Top customer service
Great experience. The Sales Manager was very nice and professional made me feel very welcome.
August 27, 2026
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your kind feedback. We're delighted to hear you had a great experience with us. It's wonderful to know that our Sales Manager made you feel so welcome with their professional and friendly approach. We truly appreciate your support and look forward to assisting you again in the future. Enjoy your motoring! 🚗
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your review! We're delighted to hear that you found our team friendly and professional. Providing excellent customer service is our top priority, and it's wonderful to know that this was reflected in your experience with us. We appreciate your support and look forward to welcoming you again in the future.
Fantastic experience from start to…
Fantastic experience from start to finish from Tommy
August 15, 2026
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your wonderful feedback. We're delighted to hear you had a fantastic experience from start to finish. Tommy will be thrilled to know he made such a positive impression. We truly appreciate your support and look forward to helping you again in the future.
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your kind feedback! We're delighted to hear that you were pleased with both our staff and the service you received. Your comments mean a lot to the team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again in the future.
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Very professional team
August 9, 2026
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your kind feedback. We're delighted to hear that you found our team professional. Providing an exceptional experience for every customer is our priority, and it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to welcoming you again in the future.
It was absolute pleasure working with…
It was absolute pleasure working with Nick. I got the car I wanted and in very good condition. There are lot of scratches on my windscreen they agreed to help repair it. I am looking forward to get that fixed.
August 7, 2026
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your kind review.
We're delighted to hear that it was an absolute pleasure working with Nick and that he was able to help you find the car you wanted in such good condition.
We also appreciate your patience regarding the scratches on the windscreen. We're pleased that a solution has been agreed and look forward to getting this resolved for you as quickly as possible.
Thank you for choosing us and for sharing your experience. We wish you many happy miles in your new car and look forward to seeing you again soon.
the parking space needs to be easier to…
the parking space needs to be easier to drive in it especially the one infant of the sale department
I parked next day there and the same car that I bought the day before hit the ballord and damage the car from the side which required lot of money and may take 3 weeks or more
The staff are lovely and professional and try to help particularly Joy Miller who was very helpful and we appreciate her support
my suggestion to the director of the unit is to review the parking space and the signs to sale and sign to service clear to avoid confusion and also to make parking spaces for customers
August 6, 2026
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about the damage to your vehicle following your visit. We understand how frustrating and inconvenient this situation must be, especially given the cost of repairs and the length of time your vehicle may be off the road.
We appreciate your comments regarding the parking area, particularly the spaces in front of the Sales Department. Your feedback about the layout, signage, and customer parking provision has been noted and will be shared with the relevant management team for review. We understand the importance of clear directions and accessible parking to ensure a safe and stress-free experience for our customers.
We are delighted to hear that our team made a positive impression, and we will be sure to pass on your kind words to Joy Miller. She will be pleased to know that her professionalism and support were appreciated.
Thank you again for bringing these matters to our attention. Customer feedback is invaluable in helping us identify areas for improvement, and we appreciate your suggestions.
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your kind feedback. We're delighted to hear that Chris provided you with excellent service and made your experience a positive one.
We'll be sure to pass on your comments to Chris, who will be thrilled to receive your recognition. Thank you for choosing us, and we look forward to welcoming you again in the future.
Criminal fault on delivery
Avoid this desler! I bought a supposedly ex demonstrator eqa 250+ from sandown epsom . Minimal handover. Two weeks later had dlow puncture. Went to kwik fit when i geot back from a cruise. They and i were horrified to find a temporary repair in the tyre. It shoukd not have been driven over 40mph and 150 miles but at no time was i warned or advised of this fault there on delivery! Most dismissive replies and nos taking tgem go snall claims court. Avoid
April 1, 2026
Unprompted review
Reply from Sandown Group - Mercedes-Benz of Epsom
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
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